AutoMax Preowned Framingham

I am so happy!!! I have to say if it was not for Dwane and Herbert Silva I would not be in my precious 2014 Dodge Charger!!! Thank you guys so much for all the hard wo I have to say if it was not for Dwane and Herbert Silva I would not be in my precious 2014 Dodge Charger!!! Thank you guys so much for all the hard work!! I know I was a tough client to have given my credit history but thank you for never giving up!!!! More

No Value for Money - Rude- Short-term approach - Won't trust My experience with sales was not satisfactory while I bought an SUV few months back. The sales guy mentioned few things and after I purchased he said My experience with sales was not satisfactory while I bought an SUV few months back. The sales guy mentioned few things and after I purchased he said "he didn't mention it, he didn't mean it". Moreover, he disclosed shortcoming after the sales was complete, car had one remote which he mentioned while handing over the car to me. He wasted my time for me to buy insurance from their in-house insurance representative who initially, he mentioned that is cost effective, after waiting for him for two days I found that the rates were higher than the market rates. Initially, you will feel that you are getting a good price but soon you will realize it was not value for money.Most of the time I had wait to be attended. I won't recommend Automax Framingham. You will find 180 degree change in salesman's behavior before and after you purchase, very rude and highly short-term approach. More

Bunch of Bozo's- Testosterone Driven Chauvanistic Males If you are a woman, go somewhere else. They take advantage of you and treat you like you are not up to their league. Well they are car salesman. The If you are a woman, go somewhere else. They take advantage of you and treat you like you are not up to their league. Well they are car salesman. The Finance person who we dealt with was so rude and arrogant to us we walked out and made a complaint. The complaint fell on deaf ears and nothing was done. When they advertise a car is in MINT condition and there are scratched and issues-- HOLD THEM TO IT -- I would go somewhere else, where they treat their customers , male or female with the same respect. More

excellent customer service I drove quite a distance to get the car I wanted (Infiniti QX70) & Frank Real (my salesman) made sure that happened. Frank has even followed up to mak I drove quite a distance to get the car I wanted (Infiniti QX70) & Frank Real (my salesman) made sure that happened. Frank has even followed up to make sure I'm still happy with my recent purchase. He was very friendly and knowledgeable. He was able to answer any questions I had and explained my final paperwork to me. Great salesman, he knows his stuff and great guy! More

Worst car buy experience Horrible experience. I called prior to my arrival and was told there was 2 vehicles that I was looking at still available. I drive over an hour to the Horrible experience. I called prior to my arrival and was told there was 2 vehicles that I was looking at still available. I drive over an hour to the place and met with a sales man that was very strange. He had me walk the lot to look for the car with him which he never found so had to have someone else to out and find it. This car turns out the guy on the phone and the online details were a lie as it was a base model. I test drove the car the I liked better. Sat and even did negotiations towards a different car. He mentioned he checked to make sure it was available (which I don't find to hold true). As the sales manager came over to look over paperwork he said he couldn't find the vehicle and went to a different room and then sent my sales guy back to tell me the car had sold days ago.... I was beyond pissed as all I did was sit around waiting Probably a total of an hour by myself and wait for my sales guy, never mind drive an hour and call before I wasted my trip. I wouldn't recommend their shady business to anyone. More

Rude Employees Intent on Pushing a Car on You We went looking for a used card for my friend. Manny gave us a book with reviews from his customers, and spent a lot more time on this than even the c We went looking for a used card for my friend. Manny gave us a book with reviews from his customers, and spent a lot more time on this than even the car. He was intent on doing as short a test ride as possible, and as soon as we can came back was intent on getting back into the office to discuss a sale. He wouldn't let us look at the car in the parking lot to checkout the legroom etc. Very pushy!! Very unprofessional, and the least bit transparent. When we told the "final" price he offered didn't work for us, he huffed, and left. Then he called back after 2 days stating he had a good deal. The dealership in general seemed to have a very unwelcoming, seedy appearance to it.. NOT going back here! More

Best car buying experience They definitely deserve a five star rating on getting me the car that I wanted to purchase and helping me with finance options. They were willing to w They definitely deserve a five star rating on getting me the car that I wanted to purchase and helping me with finance options. They were willing to work with me and take the time to make sure my needs were met. More

Great experience! Luis M is an outstanding Salesperson!! I am so happy I decided to shop at AutoMax Framingham for a car, and even happier that I was lucky enough to have Luis M., as my salesperson! He was h I am so happy I decided to shop at AutoMax Framingham for a car, and even happier that I was lucky enough to have Luis M., as my salesperson! He was honest, caring, extremely knowledgable, and just a pleasure to work with. If you're in the market for a great car, make sure you go to AutoMax first, and ask for Luis M.! You won't need to look any further! Thanks again for everything Luis! You're the best!! Karen Q. More

A waste of time and money Bought a lexis here and the sales rep made me wait over an hour just to figure oit if someone else could buy it. Then bought the car only to find it h Bought a lexis here and the sales rep made me wait over an hour just to figure oit if someone else could buy it. Then bought the car only to find it had body work done after the clean carfax report. Such a joke because lexus dealership figured out paintwork had been done because I brought it there because the damned roof was leaking as someone after they painted didn't attach the clip. The warranty is a joke as well. Though the automax offered to fix the leak for free. I got the car back after a week only to figure out a. They brought back the roof dirty and hand smudges everywhere. B. Driving the car and they forgot to clip the wires to the moonroof button. If you're going to say you're rated a on bbb then provide excellent service. I should bring in a broken lexis only to have it brought back to me dirty and a new problem, the moonroof unfunctionable. All evidencing poor quality in service. Money is better spent in a trusted dealership. What a headache. More

They aim to please! I went there today on a whim to see an Infiniti that I saw online. The moment I walked in the door I was immediately greeted by Dwane. He was kind and I went there today on a whim to see an Infiniti that I saw online. The moment I walked in the door I was immediately greeted by Dwane. He was kind and friendly and seemed to be a real down to earth kind of guy. He made me feel very comfortable and guided me through the whole process. Since it was my first time buying a car without my husband there to negotiate the price I was nervous that I'd be taken advantage of. Not so with Dwane. I couldn't have been more pleased. This dealership works quickly and effortlessly to put all the pieces together to make things happen. I drove away in my new Infiniti today and am thrilled with my new car! It's everything they advertised and then some. I recommend anyone looking for a new auto to head over there and ask for Dwane! More