AutoMax Preowned Framingham

6 Stars!!! Came in for just a test drive and ended up going home with the car of my dreams with everything I wanted in it. They worked to get the payments to w Came in for just a test drive and ended up going home with the car of my dreams with everything I wanted in it. They worked to get the payments to where I want and very professional the whole time. Would recommend to anyone. Ask for Luis Espigar "Gigabyte" when you stop in. He will take care of everything. More

Good experience . Thanks Matheus! Very good pricing backed up with a pleasant customer experience and a quick turnaround on securing financing and plates in less than . Thanks Matheus! Very good pricing backed up with a pleasant customer experience and a quick turnaround on securing financing and plates in less than 24 hours added up to a very happy customer (me)! I woul highly recommend this bealership. More

Dodged a Bullet I found a car I wanted online and didn't care about the dealership. Went in with a large down payment, knowing that my credit isn't good (about $7k). I found a car I wanted online and didn't care about the dealership. Went in with a large down payment, knowing that my credit isn't good (about $7k). They didn't hard sell the car, but hard sold the financing. Westlake agreed to finance me and they are the worst of the worst. A simple Google search revealed they don't report regular payments to the credit companies, they repo cars when there are minimal outstanding fees, etc. etc. The salesperson (Sam), told me I was so, so, so lucky to get any financing. I repeatedly asked to see the terms of the loan they were purposing and was told that it would take a few days. I was also told the car would be removed from the website. Automax happily took a cashier's check for $7000 from me. The car wasn't removed from the website and a friend was able to arrange a test drive. When I went in to retrieve my down payment, I was told I had to wait until next week. This changed after I suggested that there was no contract in place and that I'd call the BBB and Attorney General. Today, when I went to the bank of Automax to cash the check, I was told they have had other people come in who have gone through the same thing. I'm not sure why reviews on this site are so glowing. More

Approach with caution and do extensive homework Bought a car here a few weeks ago and totally fell for the usual used car xx. I was so aggravated by the whole thing I wouldn't recommend someone goin Bought a car here a few weeks ago and totally fell for the usual used car xx. I was so aggravated by the whole thing I wouldn't recommend someone going here unless you're an expert negotiator because they WILL find ways to wheedle money out of you - they'll just do it with a smile. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Positives: Ian was very pleasant and I believe earnest in his desire to be helpful. He and the team put up with my kids while we worked out the details of the deal. Negatives: Detail: After I drove it home, I came to notice that no one had actually detailed the inside of the car; they had only washed and waxed the outside. I found grease smudges on the glove box, center console and a couple inside doors. On the outside, they actually left masking tape on the top of the car. They also did not touch up some scratches that we'd asked about when we inspected the car. When we got it home, we also noticed for the first time that there was only one (of two) cover on the muffler exhaust. Shame on me for not noticing it while I was there. Paperwork: The finance person did not review paperwork including how costs were calculated, leading to significant confusion and aggravation. The form used indicates that tax is calculated one way, but it should also include the documentation fee. I emailed and called the finance person but got no response. Ian, the sales guy, was the only one who responded at all. The documentation fee is also exorbitant at $599! The MA Office of Consumer Affairs did a survey on other dealerships fees you can google showing this is way higher than most. This deposit I had put on the car for them to bring it to Framingham (even though the website said it was in Framingham) was not automatically taken out of the car deposit - either by purpose or accident - again leading to delays in the refund and aggravation. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ More

Great experience Matthias, the salesperson was excellent in helping with my car choice and subsequently doing all he can to prepare the car for delivery. He was spot o Matthias, the salesperson was excellent in helping with my car choice and subsequently doing all he can to prepare the car for delivery. He was spot on with his communication throughout the car buying process. I would surely recommend him to all my friends. I would have given a 5 star if I did not have had a surprise at the high documentation fees charged. More

Great Seller Felipe Amabile was the salesperson that sold me my first car in America. I had been driving old cars for as long as I could remember because I didn't Felipe Amabile was the salesperson that sold me my first car in America. I had been driving old cars for as long as I could remember because I didn't think I could get approved. Well, Felipe and Automax got it done. He was professional and left not loose ends. I will recommend him to all my friends. More

Good customer service Bought my Ford Mustang at Automax. Felipe Amabile was my salesperson. Kid was great. Made everything possible to work within my short time. Would reco Bought my Ford Mustang at Automax. Felipe Amabile was my salesperson. Kid was great. Made everything possible to work within my short time. Would recommend him and automax to anyone. More

Jillian thanks for all the help you rock Bought two cars here myself and my father in law, wide selection, great prices, myself and my father-in-law are very happy with this dealer and Jilli Bought two cars here myself and my father in law, wide selection, great prices, myself and my father-in-law are very happy with this dealer and Jillian The sales person that helped us was great very knowledgeable and did everything to help us do the deal smoothly very professional all in all five stars all the way, I would buy a car there again without a problem hopefully Jillian will help me out again. More

Excellent service The car buyer experience was excellent. Felipe went out of his way to make the process seamless. This is the 4th car I have purchased here. Highly rec The car buyer experience was excellent. Felipe went out of his way to make the process seamless. This is the 4th car I have purchased here. Highly recommend them. Terry Halliday More

Class Act Felipe and everyone at automax really helped me. I imagine myself a very difficult buyer and these guys really worked with me and never got frustrated Felipe and everyone at automax really helped me. I imagine myself a very difficult buyer and these guys really worked with me and never got frustrated with my decision to think about it or change vehicles or argue rates etc. The team there really met me where I was and made me very happy with the deal and vehicle I got. Thanks guys! More