AutoMax Preowned Framingham

Great customer service, friendly, will recommend I went to auto max in search of a new car. Michael Hanley helped me while I was there, he was very knowledgeable about the vehicles. He also helped me I went to auto max in search of a new car. Michael Hanley helped me while I was there, he was very knowledgeable about the vehicles. He also helped me get the best deal possible that fit my price range. Very good experience. More

Damage goods Sold me car which had break issue but did a temporary fix which would go over the warrantee, then found out that the car needed new brake shoe and di Sold me car which had break issue but did a temporary fix which would go over the warrantee, then found out that the car needed new brake shoe and disc 4 months after i bought it, then want to charge me over 600 dollars to fix it. More

Easy and Positive Experience Worked with Danyelle at the Marlborough location. I had done all of my homework over the weekend and simply gave Danyelle a call to let her know which Worked with Danyelle at the Marlborough location. I had done all of my homework over the weekend and simply gave Danyelle a call to let her know which vehicles I was interested in. She was able to quickly and painlessly have the vehicle prepped and ready upon my arrival. She answered all of my questions and helped to facilitate all of the paperwork in less than 30 minutes. The whole transaction took less than an hour and a half, including the test drives. I would definitely recommend this dealership to anybody looking for a quick and painless solution to purchasing a used vehicle. (Side-note, One of the vehicles i wanted to see was at was at a different Automax. No problem. They brought it right to Marlborough). Danyelle was great! More

Does not deal in good faith Agreed to an all-in price (car, trade-in, tax, title, etc.) on a car with the sales person (Louis), who confirmed it with his sales manager. This too Agreed to an all-in price (car, trade-in, tax, title, etc.) on a car with the sales person (Louis), who confirmed it with his sales manager. This took 2 1/2 hours, test-drove a few cars plus negotiations, it took a while...then I had to wait an hour and 10 minutes to talk to the business manager to do the paper work/financing. I asked sales person and a sales manager how long it will be to talk to the business manager 3 times - they assured me that I was next and he is just finishing up with the person he's speaking with. I asked if I could just come back tomorrow to finish the deal, they said no the car would go back "to market". Finally got in with John the business manager. He tells me my payment will be $375/month. It should only be about $320/month. He explains that in order for them to add $1500 on my trade-in they need to finance me at 6.24%, I was expecting 2.5-3%. Told him I will just get financing from my bank. He said - they wouldn't be able to do the deal as is because "they need to make up money for giving me another $1500 on my trade". This -obviously- made no sense to me. John tells me that I should take the loan as proposed for 3-4 months then, I’m guessing refinance it, he never explained what happens after 3-4 months. Other than the loan would stay in effect and I end up paying ~$4000 more than I should over the term of it. I asked why would I bother doing that – silence. John left to speak with sales manager, I never saw him again. After a few minutes Louis the sales person came back in. He tries to re-explain the deal we agreed to. Also stating "they need to make up money for giving me another $1500 on my trade". Originally we never spoke about them making up money on trade-in value, or payments or financing only price and all-in costs. He also suggested that I take their proposed financing for 3-4 months, again I’m only guessing refinance it, he never explained what happens after 3-4 months either. I also asked him why would I would I do that – silence. At this point I’m pretty upset/angry…I go out and talk to a sales manager – who tries to explain to me “they do not make any money on the interest rate, only fees from financing”. He wouldn’t/couldn’t explains what those fees are to me. I asked what bank is charging 6.24% interest – he wouldn’t/couldn’t tell me. Told him he just wasted 3 ½ hours of my time. He told me “no they didn’t. We gave you an opportunity to buy a car”. Which is true, however I was the only one dealing in good faith. At this point I looked at all 3 of the sales managers behind their counter and shouted at them “You all SUCK”…. silence…I left…wasting 3 ½ hours of my time. More

Painless Purchasing Experience I recently purchased a vehicle at AutoMax - the staff there from Mike Hanley (sales), finance, and service are top notch and professional all the way. I recently purchased a vehicle at AutoMax - the staff there from Mike Hanley (sales), finance, and service are top notch and professional all the way. The whole process was painless, everyone followed through and did everything they committed to doing. I highly recommend AutoMax to anyone. More

Quick and easy I had my car serviced at Auto max and it was quick and easy. The service desk is friendly and professional. My car was serviced in under an hour and I had my car serviced at Auto max and it was quick and easy. The service desk is friendly and professional. My car was serviced in under an hour and the cost was reasonable. More

New car, easy process I was in the market for a new vehicle and through online searching I found the car I was looking for at the price point I was comfortable with. Automa I was in the market for a new vehicle and through online searching I found the car I was looking for at the price point I was comfortable with. Automax was great to work with and it was truly the first time buying a vehicle wasn’t an uncomfortable tedious process. Pedro was a great help... thank you! More

Awesome Mike was knowledgeable an friendly he took the time to help me find the car of dreams awesome experience.i would recommend any body here . Mike was knowledgeable an friendly he took the time to help me find the car of dreams awesome experience.i would recommend any body here . More