AutoLenders of Newtown Square of Edgemont

Doesn’t meet my standards On 7/5 I called about an airbag sensor issue, I was told it would be $160 for a diagnostic charge. I explained my car had been having issues and that On 7/5 I called about an airbag sensor issue, I was told it would be $160 for a diagnostic charge. I explained my car had been having issues and that I had been working with the former owners. New owners didn’t want to accommodate my unresolved issue. The overthinkiner I am; I asked if my airbag was going to deploy at any point or if it could just be a sensor issue. Was told it wouldn’t deploy but they couldn’t tell if it was a sensor issue without running the diagnostic... told them I’m not in the position to pay for the diagnostic fee for it to end up being nothing... later in the week I received a recall letter from VW saying my airbag CAN deploy at anytime and may seriously injure or kill me... I’d think a VW dealer would of known about the recall and been able to help when I originally called. I ended up taking my car in for the recall repair, my sensor is still on... I’m not sure why the issue STILL wasn’t addressed but it’s clear that the new owners are not concerned with customer satisfaction. More

Horrible excuse of a dealer Took my car to get diagnosed because it was giving me a million problems and the dealer was not able to diagnose my car properly because it was “too l Took my car to get diagnosed because it was giving me a million problems and the dealer was not able to diagnose my car properly because it was “too low” for their lift. I understand it’s under new management but no one there can figure out how to put a car on a lift, they shouldn’t be working on cars at all. Advice for the technicians next time a low car comes to get diagnosed, “drive the car up on a 2x4.” Advice for future customers, “Go somewhere else.” More

Service They recently changed ownership as I remember them when they were YBH. They are making improvement to the bulilding and I'm looking forward to going b They recently changed ownership as I remember them when they were YBH. They are making improvement to the bulilding and I'm looking forward to going back when they are done in September. I so much prefer this place over other VW dealers as it is much more relaxed and quiet as opposed to othes like the one in Ardmore and Downingtown. You have a new customer. More

Outstanding, as usual! Needed 80,000 mile service on my Eos. Appointment was made for the day and time that I needed. Loaner car was ready, call was received when my vehicl Needed 80,000 mile service on my Eos. Appointment was made for the day and time that I needed. Loaner car was ready, call was received when my vehicle was ready, paperwork was ready for checkout when I arrived. Both Leo and Amie are good people with their customers needs first and foremost. I have been taking my cars there for 30 years through 3 dealerships and NSVW is by far the most organized of the three! I highly recommend them to anyone who has a VW or is in the market to buy one! More

,80-K Service I was in early and my VW service was complete by early afternoon! Dave and Leo helped make this a painless stop for routine maintenance! it I was in early and my VW service was complete by early afternoon! Dave and Leo helped make this a painless stop for routine maintenance! it More

Service Had my car done sooner than promised and also had loaner car ready when i dropped off my car for service. also, called and let me know that my car wa Had my car done sooner than promised and also had loaner car ready when i dropped off my car for service. also, called and let me know that my car was ready. More

Went in to purchase a used car and bought a new unit. We had a great experience with Andy and Jeff. They were very detailed, courteous and professional!! They helped us understand the benefits of a new ca We had a great experience with Andy and Jeff. They were very detailed, courteous and professional!! They helped us understand the benefits of a new car purchase. They did a very thorough job showing us how all the items functioned and performed in the new car! We were so glad that we went to there dealership! More

Car Problems I would highly recommend this dealership and service team. My car wouldn’t start and I got it towed to this dealership. They were able to fit my car i I would highly recommend this dealership and service team. My car wouldn’t start and I got it towed to this dealership. They were able to fit my car in to be seen the following day even though they were completely booked. They needed to fix the shifter column and I had a dead battery. I heard from them in a timely manner and was so pleased to have my car back up and running. So happy with my service. More

A very pleasant experience with Matthew, Chesley and Andy. We test drove a VW Passat and traded in our 2001 Audi A6, which needed engine repairs. Matthew went over the new car’s attributes and explained all th We test drove a VW Passat and traded in our 2001 Audi A6, which needed engine repairs. Matthew went over the new car’s attributes and explained all the bells and whistles of the Passat with Technology package. More

I won’t be back I won’t be back. First they gave me a dirty loaner. Then I called the serivce advisor he said ok bring it back we are happy to put you in a different I won’t be back. First they gave me a dirty loaner. Then I called the serivce advisor he said ok bring it back we are happy to put you in a different vehicle. So I turned around and wen back. The second loaner just as dirty and worse an empty tank. When I got home my fiancé took a look at the loaner they gave me so he called to complain. He was told by Matt in sales the service manager would be calling. Well no one called and no one really cared. Definitely do not recommend this dealer to anyone! More