AutoLenders of Newtown Square of Edgemont

Amazing customer service -- blew me away My 2018 Alltrack was making manual transmission noises so I called Amie at VW of Newtown Square. Within the hour they had taken my car in, gave me a l My 2018 Alltrack was making manual transmission noises so I called Amie at VW of Newtown Square. Within the hour they had taken my car in, gave me a loaner and will let me know what's wrong this afternoon. I expected to have to wait a few days for an appointment, so getting it done within an hour of my call was amazing. And with a loaner the same day blew me away. They've always been great to work with -- even when the car had a faulty sunroof out of the factory. These new owners treat you like royalty. They'll have my business for years to come. More

Friendly, helpful, honest and courteous. I’ve bought many cars from many dealerships and this was by far the least amount of hassle. No pressure and all our questions were answered quickly an I’ve bought many cars from many dealerships and this was by far the least amount of hassle. No pressure and all our questions were answered quickly and honestly by the salesman and the owner. I will definitely recommend this dealer to all my friends and family interested in buying a VW. More

Andy and Matthew went out of their way to make it a blue rib only problem was a typo on the Registration form....mailing address was incorrect. This is my fourth lease from dealership in Newtown Square. Althoug only problem was a typo on the Registration form....mailing address was incorrect. This is my fourth lease from dealership in Newtown Square. Although it has changed ownership several times I am a happy repeat customer....LOVE MY VW More

Good team Very professional and great service. Very accommodating and flexible, also personable and interested in helping customers get the most out of their ve Very professional and great service. Very accommodating and flexible, also personable and interested in helping customers get the most out of their vehicle. Would recommend. More

First and last time. The service was mostly friendly, with the exception of my last experience after returning my vehicle for a replacement tire after receiving new tires The service was mostly friendly, with the exception of my last experience after returning my vehicle for a replacement tire after receiving new tires about two weeks prior. The service man who wrote up my order was condescending after I had informed him of the price I was given over the phone (was previously told on a Saturday that I would need to pay for only labor). Tuesday, the pricing was completely different. Spoke with the manger, who gave me a “discount” and was indoors that the person who gave me the information I’ve the weekend should not have done so as “he’s a Mercedes dealership mechanic and gave misinformation.” Long story short, I spent over 1200 during my first visit, 100+ at my second visit (to fix what I believe was faulty tire) and that would be my last time seeking service from that location. More

attentive and knowledgeable After experiencing other Vw service facilities, one of which was a place you wouldn't want to take your dog to be washed, much less your 30k vehicle t After experiencing other Vw service facilities, one of which was a place you wouldn't want to take your dog to be washed, much less your 30k vehicle to be serviced, you'll get the feeling here that they'll make sure you'll leave happy. More

nice place to bring your VW nice people nice location, welcoming waiting room , fast changing oil and inspection .I will come back here from now 5 STARS SERVICE! thank you very m nice people nice location, welcoming waiting room , fast changing oil and inspection .I will come back here from now 5 STARS SERVICE! thank you very much More

Knowledgeable, professional service team The service team listens, cares, and presents a professional and customer-focused approach. I appreciate the changes that the new ownership and manage The service team listens, cares, and presents a professional and customer-focused approach. I appreciate the changes that the new ownership and management team have implemented. More

Excellent Customer Service I purchased a lightly used 2019 Jetta from Chesley. On the test drive, he was very upfront that there was a lot of spotting on the seats but it would I purchased a lightly used 2019 Jetta from Chesley. On the test drive, he was very upfront that there was a lot of spotting on the seats but it would be taken care of. When I picked up the vehicle pointed out the detailing was unable to correct the spots and setup an appointment for a more intensive cleaning and dying. When that process still did not get all the spots out, the seat fabric was replaced. I fully appreciate his transparency about the stains and the dealership's commitment to delivering a spotless vehicle in the end. I also appreciate Bill from finance (can't remember last name) not being pushy about the Care Package upsells and getting my wife and kids home ASAP during the paperwork process. The only problem is, my wife now wants to purchase that nice Tiguan SE loaner they gave us! :-) More