AutoFair Volkswagen of Nashua

Sales manager lies and constantly canges prices. Beware! Be careful if you are thinking about going to this dealership for a car! Sorry this is long. I called Autofair Volkswagen and spoke to Alicia on the Be careful if you are thinking about going to this dealership for a car! Sorry this is long. I called Autofair Volkswagen and spoke to Alicia on the phone (who was very friendly and helpful), I told her the deal I had been quoted on a Passat TDI at another dealership were I had previously bought cars and that I was helping my parents, with the car buying process. She assured me that they could beat the price quoted by the other dealer and told me that it was the end of the month and they were very motivated to sell cars. I sent my parents to the Autofair VW that day (I couldn’t go due to work). They were at the dealership for 5 hours and left at 9pm, after they called me and told me the best price they were given was $4000 more that what I was quoted over the phone. I took the morning off work 2 days later and went to the dealership with my parents after calling and again speaking to Alicia and again being told that they would beat the other dealerships price of $26,500. I spent 4 hours talking to two different salesmen (Matt Web was very helpful and nice) and we finally agree on a Passat TDI SEL for $27,000. After the test drive when it was time to sign the papers they put the price at $30,000 and tried to get my dad to sign the papers without me seeing it. Once I confronted them about the price difference the finance officer (I guess that is his title he sits at the desk behind the glass to the left of the entrance) told me that I was lying about the price. Then the salesman and I showed him the paper that had the price and monthly payment he had printed out and he said, no that wasn’t the car we were talking about, see the stock number is different. I said, that is the only car we test drove and that is the car that the salesman and I agreed on and he came and spoke to you and you gave me the price of $27,000. He then began to back track and say that there was some confusion on their part but that it was still a really good deal and we had spent so much time on it that we should just go ahead and purchase the car at $30,000 because he wasn’t going any lower he didn’t care what price he had quoted me. At this point I was upset and doing all I could not to lose my temper. He then began to yell at me about the MSRP and the price he was offering and how we should be happy with the deal on the table. He also insulted my parents about their credit. At that point we left. I called Noyes VW in Keene where I should have gone to begin with, I told them what happened and that I wanted an honest number for what the car would cost out the door before I drove there. Not only did my parents get the new TDI Passat that they wanted but it was $300 cheaper than it would have been at Autofair VW and everyone was respectful, pleasant and honest. The owner of the dealership even came over to talk to us about our experience while we were there. I highly recommend Noyes VW to anyone looking for a great car. (Diesel is the way to go if you ask me?) If dishonesty is how they want to run their business, my family and I will never go back. So you don’t think this was my first experience with a dealership. My wife and I are proud owners of 2 TDI Jettas and we have pursed 4 new VWs over the past 15 years. More

Fixed super high payments Was stuck with 607 dollar payments and they dropped them to 425 and found me a great car i love. Jared really stepped up for me. Was stuck with 607 dollar payments and they dropped them to 425 and found me a great car i love. Jared really stepped up for me. More

Wicked awesome!! Steve, Mekko, Scott, Joe, and Travis were wicked awesome!!! Also the crew were great too... I love my new to me V Dub! I thank you very much. She is w Steve, Mekko, Scott, Joe, and Travis were wicked awesome!!! Also the crew were great too... I love my new to me V Dub! I thank you very much. She is wicked amazing my 08 VR6 Passat! Thank for taking care of me. I owe you all donuts! ?? Thank you!!! More

Thank you!!! Thank you to all the wonderful employees of Autofair Volkswagen for getting me into a beautiful new jetta and saving me tremendously on my payment!!! Thank you to all the wonderful employees of Autofair Volkswagen for getting me into a beautiful new jetta and saving me tremendously on my payment!!! Fully satisfied customer! Great sales, service, and all around very professional environment. More

New Car Purchase Sales professional was very nice and friendly. The car sales manager consistently lied about the price of the car and that he had to add $995 on to th Sales professional was very nice and friendly. The car sales manager consistently lied about the price of the car and that he had to add $995 on to the price because, according to him there was a dealer premium or dealer extras or that the car (it was a basic tdi golf) was a rare find or something! After negotiations left me getting what I wanted for my trade I ended up paying slightly over sticker. Then came Scott the finance manager, he tried for a good 30-40 mins to push extended warranties and service plans at me. They also said that I would have registration the next day.. It's been 6 days and I'm still waiting! When I asked Koe the sales manager to provide me with the dealer charges that he insisted had to be added, he provided me with the charges applied to another car l, a tdi Passat. If you are to buy here, I would be prepared to haggle with joe and do not trust a word to come out of his mouth. Also, each one of the sales people (except mine) spent all their time shouting about the activities in the NCAA March madness. More

"Fully Satisfied Customer" I walked onto the lot in search of a 'slightly used' sedan. I was met by Scott O'Connell, and after a brief discussion of my needs, he understood exac I walked onto the lot in search of a 'slightly used' sedan. I was met by Scott O'Connell, and after a brief discussion of my needs, he understood exactly what would interest me. I was looking for great gas mileage, and an engine that would last a long time. He put me in a Jetta TDI, and I couldn't be happier with the vehicle. Scott was easy to work with, as was the management and finance staff. Haven't needed any service yet, but I'll be utilizing their service center also. It was a good car buying experience, Scott is a pro, and I'd recommend this dealer. More

Great experience. We had a great experience at Autofair Volkswagon. My son and I stopped in to see if the dealership had any used standard trucks. Anthony England met u We had a great experience at Autofair Volkswagon. My son and I stopped in to see if the dealership had any used standard trucks. Anthony England met us in the parking lot and said they din't have any. As we were leaving he ran up to the car and said they had just taken one in in trade. It hadn't been cleaned but he let us see it anyway. It was a great truck and he was very helpful in getting a good deal. It was agood experience all around, Tony, Jared and Matt were a pleasure to work with. More

Can't be more pleased! I leased my Jetta from Jerry at Autofair VW and I couldn't be happier. I got a great car and a payment under 200 dollars a month! I leased my Jetta from Jerry at Autofair VW and I couldn't be happier. I got a great car and a payment under 200 dollars a month! More

very happy customer Tony English was a great sale men. I went to vw to buy a used car Tony work with me to get me what I wanted to buy .I am very happy with my car. I wou Tony English was a great sale men. I went to vw to buy a used car Tony work with me to get me what I wanted to buy .I am very happy with my car. I would recommend Tony English to anybody. That wants to buy a car. Thanks Tony for your help. More

Best experience EVER!!! I have purchased several cars over the years and this is by far the best experience I've ever had. Anthony england was not only knowledgeable and hone I have purchased several cars over the years and this is by far the best experience I've ever had. Anthony england was not only knowledgeable and honest but he was one of the most compassionate sales people I have ever met in my life. He took the time out to actually listen to my concerns I have credit issues and he didn't judge me or treat me any different I went to several places before going to AutoFair Volkswagon and I must tell you that this experience was on a whole different level of customer service. I've never actually seen the dealer come back and lower my payment and my rate after going in the finance office talk about honesty!!!! If you're looking for a new or used car don't even THINK of going anywhere else go and see Anthony England at AutoFair Volkswagon I highly recommend him! More