AutoFair Volkswagen of Nashua

Great staff Ken perron helped us from start to finish. I would recommend them to everyone. Ken was a contractor his whole life and now he's been a car salesman fo Ken perron helped us from start to finish. I would recommend them to everyone. Ken was a contractor his whole life and now he's been a car salesman for 11 months and has been salesman of the month for all 11 months. If you are in the market for purchasing a new car I recommend going to see ken perron at autofair Volkswagen. More

Bad customer out of state buy How do I start? I came to this dealership from out of state to look at a nice vehicle. The place was big , very roomy and quite fancy. The staff gree How do I start? I came to this dealership from out of state to look at a nice vehicle. The place was big , very roomy and quite fancy. The staff greeted us promptly. After 20 mins of talking we finally viewed the car, I loved the color. After further examination I noticed damage to the front bumper and a chip of paint on the back bumper and after bringing to the sales person attention he said " wow I didn't notice that, the car didn't come here in that condition" meaning it must have happened while the car was here. The dealership wanted 15,400 for the car and couldn't budge on the price which was reasonable except for the random damage on the vehicle in which they had me keep 500 of my down payment to fix the car through one of their trusted body shops. I came in the dealership with an awesome rate from Capitol One which is one of the main credit unions they use. Upon hagling they ultimately said they couldn't use or find the quote I was given from Capitol One which was incorrect because I had the pre-qualification certificate on my phone in front of them. Found that mysterious because I called to confirm the accuracy of the quote a day before heading there and was told by the operator it's 100% correct because they ran my credit and history. With all that aside we sat for hours at a time the day dragged and we finally came to a deal and signing was all that's left. After the hasle and time spent in was relieved upon receiving My keys to My new car. Now here's where my pent up frustration arises! I received 20 day plates dating from December 22, the purchase date because I had them take care of the car registration thinking it might be easier. I needed the VIN checked but waited till after the holidays to do so. ( 12-28-16).Finally, I went to get the VIN checked and it was extremely complicated and I needed the "title" but I didn't have it on me. I tried to contact Autofair of Nashua many times, left messages and emails and finally got the appropriate response till around Jan 4th in which I finally got the car checked on Jan 6th! I sent them a confirmation SAME DAY I got it done. They waited 3 days to tell me they needed the actual copy! (1-9-17). Did the next day delivery through FedEx on the 10th should have received it 10:30am on the 11th. TODAY IS JAN 27TH AND I'M STILL WAITING FOR MY PLATES TO COME IN. I have tried countless times to contact this place and ask anyone who will even pick up the phone about my information regarding my situation. Lastly after a few emails and countless calls i get the answer i have been looking for, I was told the process is quite bothersome for out of state buyers (when i first called this place they said "we sell to out of state buyers all the time"), also the company they use they have no control over how fast or slow they process the paperwork and ship it out. In conclusion, I'm extremely irrate at how long it's taking for this stuff to be taken care of and profounded they still use this lengthy usuccessful system for out of state buyers. However on the bright side I had the pleasure of having Ken as my sales person and he was great! Ken was awesome he knew his cars he made us laugh and he was a real honest guy. More

Huge hit or miss. I've purchased 4 vehicles from this dealership. All within that last 5 years. This is a huge hit or miss when shopping here. Be very weary of who and I've purchased 4 vehicles from this dealership. All within that last 5 years. This is a huge hit or miss when shopping here. Be very weary of who and what you purchase here. I was able to purchase 2 good vehicles from the same salesman that was great, honest, and forthcoming. Unfortunately the 1st vehicle was absolutely awful and was a huge lemon. Now the most current vehicle purchased in less than a year has had a blown engine Less than a year I've owned this car and have already had multiple repairs that were completed. Now with a blown engine and an upside down loan, they aren't willing to help in any way. I don't think (actually I know) I won't purchase another vehicle from them again. The great salesman left for a reason, I should have left as a customer alongside him for the very same reason. More

Beware Terrible customer service. Will not return any calls back. They clearly don't care about their customers once they've locked them in and stolen their Terrible customer service. Will not return any calls back. They clearly don't care about their customers once they've locked them in and stolen their money. More

Classic car buying transaction - Beware Typical car dealership. First they agree on a deal and by the time you get to the finance guy the deal has changed and they claim the original terms Typical car dealership. First they agree on a deal and by the time you get to the finance guy the deal has changed and they claim the original terms were a mistake. Be careful, Matt Geiger in finance will look you in the eyes and lie. Not trustworthy at all. Also, know your numbers because Matt likes to play games with how much tax is owed. Study the numbers because if you're not careful Matt will overcharge you. More

Once sale is Made You become a nobody Once the car left the lot it was like the consumer does not exist. call with questions or concerns and you get told We will call you back one could wa Once the car left the lot it was like the consumer does not exist. call with questions or concerns and you get told We will call you back one could wait forever to get that call. needless to say make sure you read all documents before you sign and I mean read. More

More than just a quota I recently purchased my 3rd vehicle from Autofair Volkswagen and I keep coming back for a few simple reasons. I always get treated right and walk away I recently purchased my 3rd vehicle from Autofair Volkswagen and I keep coming back for a few simple reasons. I always get treated right and walk away feeling satisfied with my purchase. Many people have had bad experiences at dealerships and are often left feeling taken advantage of. I have never felt this way and am always treated with respect, and to be quite honest I actually like the whole process there. They make you feel at home, and everyone from the sales team right up to management is involved, not just with the transaction, but to tell a quick joke, share a story, or just to say hi and introduce themselves. I highly recommend Autofair VW if you want a great deal, and want to get treated as a person, not just a monthly quota! More

This dealership cares about their customers Honest, open, forthright with no games. I have leased two vehicles and plan to return for a third. The staff has treated me with patience and respect. Honest, open, forthright with no games. I have leased two vehicles and plan to return for a third. The staff has treated me with patience and respect. Their sales, service and follow-up practices have assured me they truly care about their customers. As a woman, I despise walking into the car-buying process, but they have made it "easy" and definitely earned my trust. More

Customer service starts at the top,GM Jarred Saunders has no After having a bad experience the first time, they called saying g they've changed. I fell for it and drove an hour to hear crap. I told them to take After having a bad experience the first time, they called saying g they've changed. I fell for it and drove an hour to hear crap. I told them to take off of any calling, mailing or emails. This was at least 1 1\2 years ago. I have a message on my phone from July, I received a flier in August. Before I called them again to tell that to stop harassing me, I would try to find out about this flier. It sounded to good. I received a call from Caitlin, I asked her about the flier and was it good for their entire inventory. To make a long story short, I told her I wasn't driving down from henniker for a tank of gas. She assured me that they could do something. I got a song and dance and forcing me to call the Attorney Generals offices about phone recordings. I asked to speak to the General Manager. I was told he would call me in the morning. He never did, he had his sectrectory call. That didn't work, she's not him, who said he would call. I never herd from Saunders until after the Attorney General's office. Talking with him on 8/26 and getting another line of xxxxxxxxx, promising to get me off of any list that they have. I have received at least 4 or 5 emails from his desk this week. What I haven't received is the $500 check he promised to send me to help my credit. My credit score isn't the greatest,its around 630, I just don't want a credit card. My next step will be a legal one More

Welcoming, knowledgeable, patient I came to auto fair Volkswagen with my brother and AJ Flores welcomed us right away. He got information from us quickly while also building an interpe I came to auto fair Volkswagen with my brother and AJ Flores welcomed us right away. He got information from us quickly while also building an interpersonal relationship. It did not work out to buy a car today, however that was only due to the car I currently have. I would strongly recommend auto fair Volkswagen and AJ Flores to anyone looking for a car. I will certainly go back. More