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AutoFair Volkswagen of Nashua
Merrimack, NH
323 Reviews
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Showing 323 reviews
March 24, 2022
I booked an appointment for an oil change. When I arrived, the clerk asked whether I wanted my tires rotated, but I declined since I have a set of snow tires and I rotate my own tires seasonal When I arrived, the clerk asked whether I wanted my tires rotated, but I declined since I have a set of snow tires and I rotate my own tires seasonally as I install them. When I picked-up my car, I was give a sheaf of papers that included a work order, on which was printed "set tires." I went back inside to ask the clerk what this meant, and she explained that they had set the tires' air pressure. I was a bit irked as I had checked the pressures myself about two weeks ago when I installed them, but I decided to say nothing. Once I drove off, I noticed right away that the steering felt heavy, so I pulled into a nearby lot to check their pressure with the gauge I keep in the center console. Clockwise from driver's front, they read 24, 26, 26, and 27. So I drove to a nearby station and paid $1.50 in quarters to crouch in the rain and inflate my tires back to the 32 lbs that the manufacturer (2015 Volkswagen Golf 1.8l) recommends, and that they had held when I first dropped it off. When I got home, I took a harder look at the report I had been given which indicated that the pressures were supposedly set at 26 lbs all around. Curious, and thinking that there was some explanation I did some searching online, but have found no model of Golf for any recent year nor with any wheel/tire combination for which 26 lbs is the recommended tire pressure. There seems to be no such car, and this report has every detail concerning my car correct, down to the VIN. Meanwhile, there is also included in the sheaf an "inspection form" which is a checklist of 39 items from brake pad thickness to upholstery condition. Of the two items left blank, one is "Clutch operation (if equipped.)" Since my car has a manual shift and clutch, and someone had to drive the car into the garage, and since I know the clutch is operating properly, I don't see how it wasn't checked, since there's no other way to check it, short of pulling the transmission. Furthermore, the car currently has a fault that causes a warning to be displayed every time a turn signal is activated when the headlights are switched on, but "bulbs and lights" are marked as "checked and OK at this time" on this form I was given. One might be led to think that none of the items were actually checked, but among them is "wiper operation... including rear (if applicable)" and my rear wiper was left switched on, and I never turn it on. So, this week-end I will go out myself and check my fuel filler cap gasket, my CV joint boots, my battery terminals, and all of the rest of the items on the list, not because there should be anything wrong with them, but because I'm afraid that the same technician who inexplicably sought to set my tires' pressures at 26 lbs but failed might have touched all those other items as well, including "Transmission... check fluid level..." etc. When the clerk asked whether I wanted my tires rotated, she might have mentioned these 39 other items but did not, so I infer that they are not optional. When I bring my car in for an oil change, I understand that Autofair sees an opportunity to score additional revenue, but I haven't given licence to deflate my tires and fool with the rest of the car. The car belongs to me, and not to Autofair Volkswagen nor AMSI. It's too bad, because in the past several years I've bought two new cars from this dealership, and referred two additional sales plus a lease. That's 5 cars in 7 years. There won't be another. More
by Chris Leger
Employees Worked With
Nadia Iannuzzi and Jacob Duncan, Alex Gould
March 21, 2022
Great Service and Great Service Advisor. . Thank you!!! I arrived at The service desk without an appointment asking if my wife’s Tiguan could be serviced within a 2 hour window and they compl . Thank you!!! I arrived at The service desk without an appointment asking if my wife’s Tiguan could be serviced within a 2 hour window and they completed excellent service as requested. Thank you!!! More
by Charles Beno
Employees Worked With
John Otis and Andy Matos , Alex Gould
February 26, 2022
I have prepaid for my vehicle maintenance service for my 2018 Tiguan SEL and now for my 2021 Passat SE. I'm not sure how cost effective it is, but I do like the idea of driving in, getting the work done, an 2018 Tiguan SEL and now for my 2021 Passat SE. I'm not sure how cost effective it is, but I do like the idea of driving in, getting the work done, and then just driving out and saying, "See you next time!" The service advisors have all been wonderful to work with. I can call with any service-related questions and they always have or get an answer for me. I've been able to drive in most anytime if I have what seems to be a minor issue, such as the tire pressure warning light coming on for some unknown reason. I never feel like anyone is trying to convince me I need something I don't or trying to upsell me to something "better." I've been really happy with the dealership and will keep going back. More
by Richard
Employees Worked With
Nick (can't remember his last name)
February 23, 2022
I’ve been using Autofair VW of Nashua for a few years since having a bad experience at a closer location thru a different dealer. The service is incredible, customer service is top notch and always well since having a bad experience at a closer location thru a different dealer. The service is incredible, customer service is top notch and always well worth the additional driving time. Very happy with my current car, but when the time comes, I absolutely plan to go thru this team! More
by gmcwhirk
Employees Worked With
Nick, Naudia, Alex Gould
February 11, 2022
I purchased a first car for my teenager at Auto Fair Volkswagen. It should have been a great experience but instead it was one of the worst customer service experiences I have ever had! I had to return Volkswagen. It should have been a great experience but instead it was one of the worst customer service experiences I have ever had! I had to return the vehicle four times for simple things they agreed to at the time of purchase. I had to deal with five different people to include the General Manager. After the fourth return it was still not right. Save yourself the aggravation and disappointment and shop somewhere else! More
by Disappointed
Employees Worked With
All a one star if I could give no stars I would Kerry Moyninihan, John Mendenhall, Nick Ayotte, Todd,
