AutoFair Toyota of Tewksbury

Mackenzie was awesome to work with. Very professional and kept me up to date with the progress of my service. Very professional and kept me up to date with the progress of my service. More

Tiffany is a definite asset to the Auto Fair company. She displays a professionalism and smarts topped off with a easy-to-like personality. The dealership is sparkling clean and the servicing is done cor She displays a professionalism and smarts topped off with a easy-to-like personality. The dealership is sparkling clean and the servicing is done correctly and in time. More

Very accommodating. Took us same day. Went out of their way to get the parts we needed so my kids could SAFELY take the car down the Cape that evening. Tiffany was aw Took us same day. Went out of their way to get the parts we needed so my kids could SAFELY take the car down the Cape that evening. Tiffany was awesome! Very friendly. As my point of contact she ran the show and did a great job. Kept me informed every step of the way. She offered me a $50 discount up front and when I came to pick up the car she surprised me with more savings as they were able to use some of the OG parts! We have been taking our vehicles to auto fair Tewksbury for several years and I have never been disappointed by the service or the people. My one question is, why don't you take Amex as a form of payment? More

The representative was pleasant and helpful. However, the last three times I’ve been to Autofair, the labor has not been adequate. Most recently, I asked for a tire rotation. Unfortunately the t However, the last three times I’ve been to Autofair, the labor has not been adequate. Most recently, I asked for a tire rotation. Unfortunately the tires were not properly inflated (five pound difference in pressure from the lowest to the highest). The previous time, Autofair forgot to do the inspection I requested and I had to turn around and wait another 45 minutes. Based on these experiences, I’m quite disappointed in Autofair and am strongly considering having my cars serviced closer to my home in the future. More

The service advisor, David D was top notch. He explained all services he recommended and answered all my questions so that I could choose the appropriate services needed. I didn't feel any heav He explained all services he recommended and answered all my questions so that I could choose the appropriate services needed. I didn't feel any heavy sales pressure and was confident the the services he recommended were totally correct even though they were not what I thought I needed when I originally made the appointment. I did not need the service that I went for, but did choose to have others done that obviously were. More

The service was good and the time waiting was 1. 5 hours, David explained everything very good. Thank you. 5 hours, David explained everything very good. Thank you. More

We recently purchased a new Highlander Hybrid from Gabi. She was amazing to work with, going above and beyond what would be expected. We explained exactly what we were looking for, and she very clearly ex She was amazing to work with, going above and beyond what would be expected. We explained exactly what we were looking for, and she very clearly explained what was and wasn’t possible in ways that no other dealership did. Based on this, she was able to find a car that almost exactly matched what we were looking for and she personally drove five hours round trip to get it for us. All throughout the experience she communicated promptly and proactively, sometimes messaging us well after the dealership was closed. She was knowledgeable and never pushy and we felt like we were treated fairly throughout the entire car purchase experience. When we are looking for our next car in a few years we will certainly be back in-touch to see if Gabi can help us again! More

When you buy your new car, don't buy the Ultimate Titanium Class 1 warranty for your Tire and Wheel Protection - it does not cover damaged tires at 100% because it's not a genuine Toyota warranty. A Titanium Class 1 warranty for your Tire and Wheel Protection - it does not cover damaged tires at 100% because it's not a genuine Toyota warranty. A road hazard damaged one of my tires (odometer had 1177 miles), and after paying more than $1000 for this warranty, I still had to pay $75 for a new tire. Contacted the General Manager Phillip Gregoire 30 days ago, who emailed back right away that he would investigate and get back to me. I never heard from him again. Always insist on genuine Toyota warranties - anything else is going to be a disappointment. More

Felt they where honest with repairs. And friendly. Wait little longer then normal for oil change but they were busy gave me little discount. . So happy And friendly. Wait little longer then normal for oil change but they were busy gave me little discount. . So happy More

I have had my 2021 Highlander in for service several times at AUTOFAIR in Tewksbury and have had great service there. I used to go to a different Toyota dealer in the area for service where I purchased times at AUTOFAIR in Tewksbury and have had great service there. I used to go to a different Toyota dealer in the area for service where I purchased my Highlander and a few other vehicles there over the years until they were bought out by some company not from the area. The service started going downhill a bit there so I decided to try AutoFair Tewksbury and have been very satisfied there.I intend to stay with AutoFair. The service advisor Matt that I just worked with was great he kept me updated on the process of my vehicle. More