AutoFair Subaru

A story sad but true. Half-way home on a 220 mile drive, and every light on our 2017 Subaru Outback comes on, buzzers and chimes, out of nowhere. My wife tells me where s Half-way home on a 220 mile drive, and every light on our 2017 Subaru Outback comes on, buzzers and chimes, out of nowhere. My wife tells me where she is and we find out that Autofair Subaru in Haverhill is only 5 miles away. As she drives to the dealership I called-ahead and they put her in the maintenance bay right away. By the time I got there myself, the service rep Ryan came out with a list of items that totaled $7,500. Although the car has over 100,000 miles on it, I know that with its impeccable maintenance that it isn’t true. There’s nothing on what we need to do to just correct the problem and get out (very clever). Upon probing further, we find out that for a $1,100 charge, we can get out. It’s called a “solvent flush of the oil system” and replacement of 2 valves and one sensor. It involved 2 oil+ filter changes. I never heard of this, but he said there is a repair protocol from Subaru on this, and he agreed to send me the service as recommended by Subaru. 2 weeks later I am still waiting for this – Hmmmm, very suspect. Now imagine how a customer is supposed to experience the next thing that happened! While waiting for our “suspect” service for $1,100, a guy comes and offers us a cash offer for $8,000 for our car and no charge for the service being performed now. We said we weren’t interested. I look up the conservative KBB Trade-in value for our car by VIN number and just to be safe I put in “Good” condition. Value = $10,989 – $12,258. Gee, what a great offer from Autofair. Still, if someone is faced with a (bogus) $7,500 repair bill, it may look great! When we finally got home, I made an appointment with my trusted mechanic to compare the rest of the $7,500 list with what actually needs repair and here’s what he found: (1) transmission leak ($2,500), nope. (2) Bearing replacement on both back wheels ($1,500), nope. (3) Lateral control arm bushings cracked, teared and separated ($900), nope. (4) Ball Joint replacement right front ($650), nope. (5) My personal favorite – Left front directional bulb replacement ($24), nope. (6) Front brakes and rotors ($560), YES, service performed by my mechanic (rotors still good, just pads) and it cost me ($250). Total bogus work quoted by Autofair Subaru = $5,574. If you include the whole oil system flush we had to get done (remember no formal Subaru procedure for this could be provided to us), it is $6,654 in bogus work. Bottom line? Unabashed fraudsters, unremorseful thieves, opportunistic flim-flam men. Is this what happens at the other Autofair dealers or just this one? Is this more of a crime syndicate or a car dealership? Now I know why at 2 PM on a Tuesday they got us in right away. No one wants service there! Yeah, no business from me at any Autofair-associated dealer – ever. Be informed, and be careful! More

Bought a '24 Cross Trek a couple weeks ago. This was probably the easiest time I've had buying a car, in my life. Total non-pressure environment. My Sales Rep, Tim Dang, was absolutely outstand This was probably the easiest time I've had buying a car, in my life. Total non-pressure environment. My Sales Rep, Tim Dang, was absolutely outstanding. Very understanding and respectful of not only me as a person, but my time and effort - he listened to what my parameters were in buying and literally did not try to sell me something that the dealership (or he), wanted me to buy. Instead, Tim helped me make my decision by allowing me to examine every conceivable option I had in my head. He was more of a guide than anything else. Which leads me to this; Tim has excellent product knowledge. No question went unanswered or was deferred. After my decision was made, Tim handled all of the internal logistics involved with the initial deal, the trade in and the closing. Kudo's as well to the Sales Manager, Adonis Gonzalez and the F&I Manager, Jen Abraham, all of whom I feel represented both the dealership AND my interests equally. Great team all around. I've owned many cars in my 50 years of driving experience, and I can say that this was the most comfortable I felt buying a new car. More

The staff was friendly and knowledgeable. Everything was explained well. They were extremely helpful and made the process easy for buying. Everything was explained well. They were extremely helpful and made the process easy for buying. More

Professional and courteous. Listened as well as provided good information. Would seriously consider shopping with them again Listened as well as provided good information. Would seriously consider shopping with them again More

Mikey was the best to work with. Everyone here is very friendly. Mikey was very helpful with the whole buying process. We would highly recommend this dealership Everyone here is very friendly. Mikey was very helpful with the whole buying process. We would highly recommend this dealership More

Completely satisfied with the way I was treated by Shaun and the rest of the staff. and the rest of the staff. More

Kayla is the best with getting everything set up for your appointment, keeping you informed during your time there and always is pleasant to deal with appointment, keeping you informed during your time there and always is pleasant to deal with More

Customer service reps are knowledgeable and helpful. Service is completed when promised and a loaner is usually available for repairs requiring longer duration. Service is completed when promised and a loaner is usually available for repairs requiring longer duration. More

Tim, the salesman, was great. The AutoFair website was showing a larger discount than we were initially offered but Tim was able to get us the advertised discount. If everyone th The AutoFair website was showing a larger discount than we were initially offered but Tim was able to get us the advertised discount. If everyone there had been as conscientious and helpful as Tim I would have given them 5 stars. However, the finance manager slipped two service contracts into the deal without telling us, adding $5,000 to the price. Before leaving we saw what he had done and went back and insisted he take them out, which he did while offering lame excuses for why he put them in. Overall, we were satisfied with the experience but beware and carefully check the agreement before signing anything! More

Lita was absolutely fabulous. Explained everything in detail and was proactive with recommended future service with quote. Explained everything in detail and was proactive with recommended future service with quote. More