AutoFair Honda

My experience with this dealership was infuriating! I My experience with this dealership was infuriating! I was interested in test driving a Honda Fit with a manual transmission. I called this dealers My experience with this dealership was infuriating! I was interested in test driving a Honda Fit with a manual transmission. I called this dealership a few hours prior to my visit to ask if they had a manual Fit for me to test drive. The sales rep on the phone said she would have to call me back to answer my question. She did call me back about 5 minutes later, and said that there was a manual Fit that I could test drive. She wanted my name so she could "pull the car around and have it ready for me." I told her my first name, and when she pressed for my last name, I didn't give it to her. She was friendly, but I felt she was digging for information that she didn't really need. I drove an hour to get to the dealership, only to find that there was NO manual Fit for me to test drive after all. That was all I needed to be told. Angrily, I got up to leave. Britni, the sales rep, urged me to wait while she double-checked on whether there was a manual Fit on the lot. But she didn't check SQUAT -- she just brought her manager back with her instead. She presumably did this so he could try to intimidate me into staying, because the manager's approach was neither friendly nor apologetic! Her manager just whined at me about how he sells sooooo many cars, and the car I was looking for might have been available earlier in the day, but he probably sold it... Hey, if he's selling that many cars, good for him. It means he doesn't need my business, which is good, because he sure as xxxx wasn't going to get it! This dealership had to call me back to tell me there was a Fit on the lot in the first place. They just as easily could've called me again to let me know that there wasn't one available after all. The fact that they didn't update me on the status of the Fit leads me to believe that there was never really one on the lot to begin with. They were dishonest with me before I even set foot in the dealership! I can't believe they expected me to stick around to do business with them after they lied to me from the get-go. More

I am writing this because I don't want anybody to get burned like I did. Please be careful if you are going to buy your car from Autofair Honda. THey are dishonest. My husband went in thinking that we burned like I did. Please be careful if you are going to buy your car from Autofair Honda. THey are dishonest. My husband went in thinking that we were going to test drive a couple of cars to get a better idea of what we wanted. We were never planning on buying then. The saleswoman quoted us the price of a car which was 26 thousand something. Then we agreed to think about purchasing. When she was playing around with the numbers, she started putting that the car would cost 28,000. THis was their first deception. She lied about the price so that my husband and I would consider it, and then she added on a couple of thousand. Another thing they did was that they told us that we would have 30 days to secure financing outside of thier financing. We didn't want their financing b/c my husband and I can get a much lower rate from our credit union. They told us 30 days, but then they said we only had 3 more days 2 days after we bought the car. We want in to talk to them both about when they needed the financing and about the saleswoman lying to us about the price. They basically said too bad. They basically said that we would have to deal with it and that they needed the check the next day or they would have to charge us their higher rate with the financing. They lied about the price of the car and how much time they would give us to get them a check. Please be careful. They are dishonest and tricky. They will say whatever they need to for you to buy. Once you are out the door though, customer service is out the door as well. I would not be surprised if half of the positive reviews on this site were written by the deceptive sales team at Autofair Honda themselves. BE CAREFUL OF AUTOFAIR HONDA PLEASE!!! More

I must say what a bias dealer. We had the oppurtunity of buying a preowned honda accord from a fine gentleman named matt there. we were very satisfied with him he worked hard for us, so we went back a few d buying a preowned honda accord from a fine gentleman named matt there. we were very satisfied with him he worked hard for us, so we went back a few days later to finish up and get an inspection. matt was there with a big smile still very helpful even though he had another customer at the same time. twenty minutes into my inspection i was done an ready to leave only to find out that the managment team had riducled and fired matt for a very unjust reason. we were very upset. matt had given us his cell phone number for any problems so a few days later we called to check on him. he was working at a new dealership Grappone Honda. so we came back to buy another car from him at grappone. he was very excited to see us and I cant believe how great our experiance was with him and the managers. way to go matt you found a great dealership. I would DEFINATELY RECOMMEND ANY ONE WANTING A HONDA TO GO SEE MATT AT GRAPPONE ITS WORTH THE TRIP. STAY FAR FAR AWAY FROM AUTO FAIR. More

I had one of the damndest weird experiences I have ever had at a dealership. My helpful, friendly salesperson negotiated a price, with frequent trips to some mysterious office, after which a closer came ou had at a dealership. My helpful, friendly salesperson negotiated a price, with frequent trips to some mysterious office, after which a closer came out to finalize the deal. We agreed on a price, and I told them I wanted to take another look at the car, and when I came back another closer repudiated the 1st closers price and said they wanted $500 more! I was pissed but wanted the car so I told them I had to think about it overnight. He wrote down the new price, and when I came back to buy the car the next day, I was told, Sorry, its now another $500 more! My poor salesman was totally freaked. He had, in effect, done the work of selling the car twice, and got screwed out of making a well earned sale. More

This dealership is horrible. The were dishonest and very unhelpful after they closed my sale. I would never buy a car from them again and highly recommend not to use them if you want good, honest service a unhelpful after they closed my sale. I would never buy a car from them again and highly recommend not to use them if you want good, honest service and good customer service. They have hidden costs and fees and charged me over $1000.00 in for additional fees that I was unaware of until I double checked my financing. Buyer beware!! More