AutoFair Honda

My wife and I experienced one of the best customer service available in car shopping and purchasing. Our sales person (Alysson) was superb at explaning and giving us the information needed about the v service available in car shopping and purchasing. Our sales person (Alysson) was superb at explaning and giving us the information needed about the vehicle we were about to buy. With the whole process being positive, effortless and above all professional,we sincerely intend to recommend this dealership to all our friends and family. More

We walked in not knowing if we were going to buy a Honda. We walked out the same day knowing we would be back the next to close the deal. Our sales consultant, Peter Wilcott was truly professional and expe We walked out the same day knowing we would be back the next to close the deal. Our sales consultant, Peter Wilcott was truly professional and experienced. Every question was answered and every detail on the vehicle was explained simply. The construction of the vehicle and the humbleness of the associate sold the van. More

Shopped pricing with several dealers on "leftover" 2008 models. Very competitve. Pete was able to get the terms I asked for. I gave him a stock # of a vehicle I pulled off of the autofair website. The models. Very competitve. Pete was able to get the terms I asked for. I gave him a stock # of a vehicle I pulled off of the autofair website. The day that I was to pick up the vehicle, I had a wedding to go to, so I was in a big rush. I was putting a lot of pressure on the dealership to get the car delivered so I would not be late for the wedding. Unfortunately, I did not realize that the stock # did not have the color of the interior that I wanted until the car was ready to be delivered to me. (This was totally my fault; I provided the stock #, and I was rushing the paperwork process) At this point, Pete got Derek involved, and Derek told me to go ahead and take the car with the wrong color interior (again, my mistake, not Petes!) until they were able to find the vehicle I wanted. Basically, I was given a loaner for three days until the vehicle I wanted was found. Both Pete and Derek were very accomodating throughout the process. More

Keith, David, and Dan at Autofair Honda were remarkable. Keith, David, and Dan at Autofair Honda were remarkable. This was my first experience visiting a car dealership and purchasing a new car. I was v Keith, David, and Dan at Autofair Honda were remarkable. This was my first experience visiting a car dealership and purchasing a new car. I was very nervous, clueless, and worried; however, Keith and Dave made the experience an educational and rewarding one. I left the dealership with a brand new 2008 Civic and manageable payments. Throughout my time spent at the dealership, Keith and Dave were very encouraging, knowledgeable, and answered all the questions myself and my father had. I am still in shock that I have a brand new car, I never considered it possible, but the people at Autofair Honda changed my mind. Everyone at Autofair Honda was professional, but more notably, friendly and personable. No one made me feel silly for asking certain questions. Dave and Dan handled the paperwork portion of the transaction wonderfully. In addition, Dave also was extremely helpful in preparing my new car and explaining certain features. Undeniably, I will always recommend Autofair Honda to all of my friends and colleagues. The information they provided on leasing cars was enlightening, and I know in four years I will be back to lease with Autofair Honda again. Thanks to Keith, David, and Dan for making my first experience a very upbeat and positive one! More

I don't know if the experience that my fiancee had today was a complete anomaly or a very disturbing tendency of Autofair Honda in how they deal with people. My fiancee was all set to buy a Civic EX sedanm was a complete anomaly or a very disturbing tendency of Autofair Honda in how they deal with people. My fiancee was all set to buy a Civic EX sedanm, with an MSRP of approx. $19,300. Autofair's price was inflated with a $1,500 extra fee with no justification for the extra charge other than exorbitancy. When my fiancee talked numbers, they refused to negotiate from a fair market value for the car (figuring a midway point between invoice value of ~$17,500 and MSRP of ~19,300), instead only waiving the silly $1,500 fee they charge. Even figuring that my fiancee only has average credit and that we would likely be able to get her 6-8% interest on this day (and $500 trade and $500 cash down) when they were saying they want to "move cars" and were being aggressive in their deals, they came back to her with absurd offers of $470/month in a lease and $510 to buy on a 5 year loan. These prices are ridiculous, even if you figured someone with extremely poor credit, Autofair was padding the numbers enormously. Most suspicious was the fact that they would not show my fiancee how specifically they were arriving at these absurd numbers, esp. the interest rates. We came home and ran some numbers at 15% (if you figured someone with horrible credit), and the $500/$500 mix with MSRP, the numbers would still be more than $100 below the numbers that Autofair offered. Bottom line: I would never, ever buy from this dealership - they simply are not trustworthy. This is the sleasiest experience I've ever experienced at a dealership. Stay away from this dealership like the plague. Sadly the sales rep Dave Leary was very nice and helpful, but the finance department is very shady. More

As a Canadian customer I purchased my Ridgeline via the internet. While I was somewhat hesitant to make such a large financial purchase sight unseen, now that I have the vehicle I am very pleased with the internet. While I was somewhat hesitant to make such a large financial purchase sight unseen, now that I have the vehicle I am very pleased with the entire transaction. Keith and Jay were the epitomy of professionalism upon my arrival at AutoFair. The truck exceeded my expectations and my wife and I were very imprtessed with the facilities and the knowledge of the staff. Since returning to Canada I have receommended this dealership with several friends who are interested in purchasing a vehicle in the US. I would have no reservations in purchasing my next vehicle from AutoFair. Thank you for the great service! More

Our experience with AutoFair Honda was extraordinarily positive. We had been to two other Honda dealers in the previous week and had been extremely disappointed. In both cases, we were told no dealer in positive. We had been to two other Honda dealers in the previous week and had been extremely disappointed. In both cases, we were told no dealer in the Northeast had the car we wanted. We were also told that the best price they could give us was $500 off SRP. Fortunately, we did our own research on the Internet and located the car we wanted at AutoFair Honda. We sent an e-mail to AutoFair indicating our interest in the car and asking for a quote. Within 30 minutes, AutoFair responded with a quote that was over $1,800 off SRP. We then received a call from Keith Brewin, the Internet sales manager. Keith answered all of our questions about an out-of-state sale and then connected us with Austin Rush, our sales consultant. Austin took all the necessary information over the telephone so we wouldn't have to do all the paperwork when we arrived the next day to pick up our new car. Austin was terrific. He explained every thing we needed to know about our car. The financing process was handled quickly and professionally. Everyone we came in contact with at AutoFair was friendly and helpful. Having worked in customer service for over 20 years, I recognize great service when I see it. The staff at AutoFair goes out of their way to make sure you're satisfied! More

I went into Honda for a car, and I bought one for two reasons: the very cool VW bug and Jay Cassavaugh. He made the experience fun and really fairly easy. Granted, there was the usual wheeling and dealin reasons: the very cool VW bug and Jay Cassavaugh. He made the experience fun and really fairly easy. Granted, there was the usual wheeling and dealing that you'd expect from a car dealership, but Jay never made me feel as though it was adversarial. He was, in short, a professional. Thanks to Jay for all his work to help me find a great car. (And sorry for not writing this sooner... I've been driving my cool car.) Other points of interest: great pizza and drinks while we shopped/negotiated, free gas cards, fair finance terms, nice environment... Also, thanks to Ron Rogers in financing for helping me straighten out a service screw up. I was on the verge of cancelling my policy, and he stepped in to see that I was taken care of and compensated. Thanks so much... Thanks again! Beth and Bob More