AutoFair Honda

1/5/2010: I spoke with Jason Lacroix, the GM at AutoFair 1/5/2010: I spoke with Jason Lacroix, the GM at AutoFair Honda, and he offered to reimburse my gas expenses. I’m grateful that AutoFair Honda respond 1/5/2010: I spoke with Jason Lacroix, the GM at AutoFair Honda, and he offered to reimburse my gas expenses. I’m grateful that AutoFair Honda responded efficiently and quickly to resolve this matter. Mr. Lacroix offered that if I came back down, and needed my car serviced, they would be able to offer a discount of some sort, so I’m glad that he’s putting his best foot forward for the time that I visit the dealership in the future. Mistakes happen, and I just ended up falling into the small percentage of situations that end up as a disaster. 1/2/2010: Yesterday Christina of AutoFair Honda contacted me regarding coming in to possibly purchase a car. I sent her detailed information regarding what I was looking for, provided her the stock number of the car that I was interested in and explicitly stated the monthly payment that I won’t budge from, that being $320 per month. She gave me the name of a person to contact. But when I arrived and asked for the person, a salesman (Derrick) decided to take over. The car wasn’t even ready, and since I had to deal with someone that didn't have my information, it was a less than satisfactory experience. In addition to what I mentioned above, the fact that Derrick was trying to sell me the car $2,000 above what was being advertised on the website. The Red 2009 Honda Civic 4D Sedan, Mileage 34230, priced at $16,673, being sold to me for $18,000. When I mentioned to him that the price is drastically lower than that, possibly $15.9, he rechecked and saw that it was $2,000 less than the price that he was quoting me, but came back and with high pressure sales stated, “All I can come up with is $480 a month.” When I addressed these concerns to both Derrick and his manager, they were uncaring and unmoved. The only response that Derrick gave regarding Christina was that it was her job to “get people in here.” What I took away from that statement was that Christina had no intention of providing the details of a potential customer’s request to the salesman, but instead they just get the person into the door and brush off all responsibility regarding what the correspondence between customer and customer service representative. Christina isn’t going to be reimbursing me for this mistake, so this is costly for me. If Christina was truthful, when I arrived there would have been someone assigned to me who would have been fully aware of what I was looking to accomplish, & if AutoFair was unable to accommodate me, then they should have stated in the e-mail, and not mislead me and provided false advertising. More

I am a very happy guy right now! Today I bought a 2010 Honda Accord from AutoFair in Manchester, NH. Let me start by saying that this experience was like no other in my history of car buying. My salesma Honda Accord from AutoFair in Manchester, NH. Let me start by saying that this experience was like no other in my history of car buying. My salesman was Mr. Austin Rush and he was terrific. I went to the dealership for the first time on Saturday to make contact with a salesperson and to drive an Accord. This is when I met Mr. Rush. I had the most relaxing and informative visit to AutoFair that day. Mr. Rush is an EXPERT in discussing the features, specifications and federal test results as they pertain to the Accord...this guy defines "subject matter expert". After a lengthy test drive and a great conversation I exited the dealership, feeling no pressure, but rather having made the decision that this was the place I was gonna buy my new car. I can't tell you how much I appreciated feeling so relaxed! On Monday I returned and completed my purchase. The entire process of negotiating a final price was refreshing. Mr. Rush was easy going, non-threatening and at all times FAIR with me and my family. I NEVER felt like the "big dealership" was pushing me around...never! In fact, It was obvious to me that Mr. Rush wanted to sell me this car because I wanted it and not because he was concerned about his profit margin. My God....I thought the "old time dealerships" were all gone...they are not...AutoFair reminded me of my first car buying experience many years ago! Lastly, I was able to finance my new car through Honda. The rate was remarkable, the process smooth, and I got to meet a great guy named Mr. Ron Rogers. Again, another AutoFair employee that was WAY more concerned with a positive customer experience and not the bottom line. Thank you Austin and thank you Ron!!!!!!! AutoFair has my buisness for life!!!! More

Why am I writing this review? Because today I bought my very first Honda and love it. The saleman was so wonderful and patient with me. He was not pushy and just an over all nice man. I can't wait to show very first Honda and love it. The saleman was so wonderful and patient with me. He was not pushy and just an over all nice man. I can't wait to show off my new car. Love the salespeople at AutoFair. Fay Howland More

Best car buying experience in my life.....a larger dealership with a small dealership grasp of customer care and follow-thru. Great, Great!! Jason had coordinated a team of his sales group to help sur dealership with a small dealership grasp of customer care and follow-thru. Great, Great!! Jason had coordinated a team of his sales group to help surprise 16 year old for birthday auto....ballons, card, made entire experience one for memory books. More

I purchased a 2009 Honda Accord, sight unseen but having driven another Accord at another dealership. I negotiated the deal over the phone and picked up the car the following Saturday. Peter Wilcott did an driven another Accord at another dealership. I negotiated the deal over the phone and picked up the car the following Saturday. Peter Wilcott did an excellent, professional job in delivering the vehicle, explaining the features and ensuring that the vehicle was delivered in perfect condition. I would recommend he and the dealership without hesitation. I can't comment on the service because I had double knee replacement surgery 2 days later and haven't driven the car since getting it home. More

I went to AutoFair last weekend to browse around after having a terrible experience with a competitor down the street. I was a little wary of used car salesmen after the morning's events, but decided to t having a terrible experience with a competitor down the street. I was a little wary of used car salesmen after the morning's events, but decided to try AutoFair anyway. From the start, Shamus was awesome: not only a competent salesman but a genuine human being too. The car we ended up buying was my first "real" car and Shamus really worked with us to make sure we stayed in our budget range having just bought a house. It is really refreshing to know that there are honest car salesmen out there and I will without a doubt recommend others to AutoFair. More

Overall good experience. Peter was friendly, down to earth, and knowledgable. I would recommend Peter for anyone looking to buy a Honda. My wife and I were not planning on buying a Honda, but we stopp earth, and knowledgable. I would recommend Peter for anyone looking to buy a Honda. My wife and I were not planning on buying a Honda, but we stopped in just to look around. We test drove a Pilot with Peter and really liked it. We took it home that day and my wife still loves it. Justin Gonsalves More

I just leased a brand new 2009 CRV and I dealt with Donald Wood the salesman. he was very pleasant to deal with. We went to the dealership 3 to 4 months ago and the reason why we came back to Honda is Donald Wood the salesman. he was very pleasant to deal with. We went to the dealership 3 to 4 months ago and the reason why we came back to Honda is the way we were treated,like human being with no pressure. My wife and I were very happy with the experience we had with Donald. Thank you. More

When rating our car buying experience with Daniel Wood and Alison LaNeve, "the 5(Great)" rating is not high enough to evaluate the excellent service we received when working with them! We replaced a "cash and Alison LaNeve, "the 5(Great)" rating is not high enough to evaluate the excellent service we received when working with them! We replaced a "cash for clunkers" vehicle with a new Honda. Alison and Daniel were most helpful with finding a good replacement for our old vehicle and were very patient in working through the "Clunker" process. I would highly recommend that anyone looking to buy a car in the Manchester area seek out Daniel or Alison for a low pressure pleasant experience! We look forward to continuing our connection with Autofair for routine maintenance and service. Thanks again! Betsy Foster More

Went to AutoFair Honda on 8/23/09 to look at a 2009 Civic after wife had test driven it. Had a truck that qualified under the Cash for Clunkers (CFC) program although no urgency as the trade in value was cl after wife had test driven it. Had a truck that qualified under the Cash for Clunkers (CFC) program although no urgency as the trade in value was close to it. Very thorough shopper and had done research on the internet. When we arrived the salespeople were waiting in line out front (for "ups"). Salesperson did not have good product knowledge with different versions of the car -- we were ready to buy if they could bring in a less expensive version from another lot. She stated that the car had to be taken from inventory for CFC which is not true. As soon as she saw we were prepared, went to get another salesman (common tactic for high pressure sales). We considered the models on the lot but found they had inflated the MSRP by $720 according to the national car sites including Edmunds (this is called "pack" and is considered highly unethical). When questioned on it, salesman became upset and spouted every cliche in the book. Gave him a written offer based on national " average price paid" figures which he refused to consider. Went around the corner and bought our other choice for a good deal with no inflated financing or junk fees added. More