AutoFair Honda

Dear Mr. Crews and Mr. Lacroix, I have Dear Mr. Crews and Mr. Lacroix, I have owned Hondas now for well over 25 years and the first one I bought was from Nault's Honda. Th Dear Mr. Crews and Mr. Lacroix, I have owned Hondas now for well over 25 years and the first one I bought was from Nault's Honda. That first Honda was very hard to come by in those days but I did get one because a customer had canceled his order the afternoon me and my wife went there to buy one. I have always been pleased with Honda's record of being a dependable vehicle. I currently own a 2006 CRV which is my second CRV which was purchased at Autofair. All my Hondas were bought at Autofair because of courteous and friendly salesmen. My first one was the first year they came on to the market. I think that was a 1997 . I am planning on a new 2010 this spring and I cannot wait to buy this CRV for the 3rd time. Now is my moment to tell you how much I enjoy your service department and all the staff. After the original purchase the service department does it's job in completing the circle of customer satisfaction. I have known Jason Whitaker as long as he has worked at Autofair and he is the finest service manager you have ever had. Jason is kind, intelligent, knowledgeable, courteous and will go the extra mile for you everyday with a big smile on his face. Jason is an super asset to your staff and him and his wonderful staff of service advisors and mechanics are all "top shelf" in this tough job of service and after sales satisfaction. Your salesmen do their job in a few hours but its the following "years" of service that make Autofair so successful. Please tell Jason and Randall, Kerri, Kelly, David, Dan and Lisa that I truly love seeing them when I go there for service. They make you feel at home and they enjoy their tough jobs they have to do. I have nothing but praise for them. I would say that the main reason I go back to Autofair is because of people like them that you see when servicing your Honda. Be proud of them and the fine job they do. Thank you both for seeing that circle of customer satisfaction being maintained in your service department. But you must do me one very big favor. Please do not just take this letter and put a copy in their employee file. Gather them up and READ this letter to them so they know they are doing a fine job. When I was a salesman for 43 years the best times were when our managers read a complimentary letter to all the staff. This makes the person feel someone truly does appreciate the work the work force does during the day. I want your service department to feel "proud" because of the work they do. Please keep up the great job you bothj are doing in making Autofair number one. I am sure your days are filled with endless things to do and complete. Whatever those things are you are doing them "right". Your friend, Colin J Werner (proud owner of a Honda) PS My thoughts are also with Kenny Williams who has always done work on my Honda's for all these years. I miss Kenny and I am sure you all do. More

Everyone was very professional, answered our questions, explained the vehicle in detail, financial mgr. was very professional and explained the contract. Got a great deal at a great price at the monthly pa explained the vehicle in detail, financial mgr. was very professional and explained the contract. Got a great deal at a great price at the monthly payments we wanted to be at. I will tell my friends about Autofair Honda. More

I had a tremendously positive experience at AutoFair Honda in Manchester NH while finding a 2010 Honda Odyssey. I was lucky enough to be greeted by a very friendly Cliff Lawrence. He was extremely know Honda in Manchester NH while finding a 2010 Honda Odyssey. I was lucky enough to be greeted by a very friendly Cliff Lawrence. He was extremely knowledgeable about not only the Hondas, but seemingly every vehicle in the market! Every question was immediately answered. He knows his business very well and made us feel like we were speaking with an old friend. Speaking of old friends, I was fortunate enough to run into an old grade school chum - Burton Broadstone (Sales Manager). It was awesome to see him and hope to connect again! Reaquainted with an old friend, made a new one and scored an Odyssey. Thanks very much Cliff and Burt. I hope many more will visit our friends at Autofair. BMayhew More

When we arrived at the dealership we were just going to see what our options might be for a new vehicle we were currently leasing a Nissan Quest and had been less than thrilled with the performance and ser see what our options might be for a new vehicle we were currently leasing a Nissan Quest and had been less than thrilled with the performance and service issues we had with it in comparrison to our previous Honda Odyssey. We were not expecting to make a purchase because we had 7 months remaining on our current lease. We have a familiy of 6 and as mentioned had been in a minivan for a while. We really just wanted to see if any of the new crossover type SUVS would be able to handle our family and give us a 4WD Vehicle, something we did not have in our van. I really liked Hondas from our previous experience and was hoping that a Pilot would work for us. I like to research things before I buy them so I had already made a list of pros and cons for the vehicles I was hoping to see. We stopped at Autofair Hyundai first and found that the veracruz and Santa fe were out based on the room in the 3rd row seat. Then we made way to Honda just planning to take a look at the Pilot and possibly do a test drive. We liked the Pilot and found that it could fit us leaving the only real competitor with the same options to be the Chevy Traverse. We were planning to try to take that for a test drive also but sat down to give Tugrul some information. Again not expecting to be able to get into a new vehicle at this point in time. One thing led to another and Derick was talking about the option of buying out our existing lease and getting us into a new Pilot. We were shocked at how much they were willing to do to get us into the new vehicle. At the end of the day we walked away with an amazing new vehicle and no buyers remorse wich is a tough thing to say when you are making such a large purchase. We are very excited and enjoyed working with Tugrul and Derick and will go back again for service and future vehicles and would reccomend this dealership to our friends and family. I also liked the fact that it was low pressure, very clean inside and it did not smell like smoke and there were not sales people standing outside the door smoking. That is such a turn - off to a non smoker. Great job Auofair! More

Steve Turner and Adam Rocheleau did an outstanding job finding and putting me and my family in the 2007 Town and Country. From the initial contact, I felt like a part of the autofair family. They were v finding and putting me and my family in the 2007 Town and Country. From the initial contact, I felt like a part of the autofair family. They were very aware of my concerns and put all of my fears to rest. Thank you very much Autofair and I look forward to buying my next car(or van) from you. More

I came into Autofair without having any expectation of buying a car that day. I was waiting for an answer from another dealership on financing and was in a rental car. Autofair indicated that Peters Auto buying a car that day. I was waiting for an answer from another dealership on financing and was in a rental car. Autofair indicated that Peters Auto was not forthcoming with me and giving me a run around and they would not do that. I was upfront with my situation and they indicated it was no problem, they needed to get me in a car that day. I had been forthcoming that I did not need the car that day, they persisted. I explained that my decisionmaking was lax as I was grieving due to a death of my brother the week before, so asked for honesty. They said they were comfortable with giving me the car, the financing was good (I stated that if there was any chance that it would not go through, I did not want to take the car that day). I signed all the paperwork, including fiannce contract, paperwork for plates for the car, and drove home thinking everything was fine. I brought up the paperwork they requested on Monday and on Thursday I received a call to bring the car back now, the deal was off. I was upset to say the least and asked why they had given me the car if their was a possibility of having to return it. They stated they legally can do this (Was told only in NH and few other states, though most dealerships don't do this) and I checked the State of NH website and it is because the purchaser won't look elsewhere. I spent many, many waisted hours with Autofair and now even more to get the car back. They were unfriendly when returning the car, and could care less.I found out the information they gave me about Peters Auto was incorrect and was said to get the sale I believe. I now am back in a rental car with my credit score seriously messed up. I hope other consumers are aware of this shady law of "Spot Sale" as it protects the dealership, not the consumer. Buyer Beware!!!! More

Usually car shopping is right up there with a visit to the dentists office. However I was surprised by the friendliness and low pressure mentality of the Austin and the staff at Autofair Honda. I was in a the dentists office. However I was surprised by the friendliness and low pressure mentality of the Austin and the staff at Autofair Honda. I was in an aweful situation where I was upside down with my loan and trade in. However they were able to make it work for me. The staff in the service dept is also very nice and accomodating. I am leasing a 2010 Honda Civic LX and am pleased at the performance and handling. Growing up my parents had one of the first generation of Civics and that was a nightmare car at times. That aside I am very happy with the professionalism and service I received at Autofair Honda. More

This was my second visit in 1 year. Last year we bought a new CRV from Alison. She was great to deal with, very friendly and willing to do whatever to make sure you're happy. Recently we decided to trade in new CRV from Alison. She was great to deal with, very friendly and willing to do whatever to make sure you're happy. Recently we decided to trade in the CRV because my wife felt it was too big and wanted something more car like. We decided to buy a new Honda Fit. Again I dealt with Alison and again she was great to deal with. Great deals with great people I highly recommend Autofair Honda. More

I walked into AutoFair Honda on Monday December 28th with the intention of going home with one vehicle to replace a Jeep Grand Cherokee that the lease was up on. This dealership was not my first visited, I w the intention of going home with one vehicle to replace a Jeep Grand Cherokee that the lease was up on. This dealership was not my first visited, I was also shopping at Toyota, and was here to just test drive and see which vehicle I liked better. First person to interact with me was Eddie. He was from the start pleasant, easy to talk to and not at all pushy. I had my heart set on something good for the environment so I wanted to test drive the Honda Insight in comparison to the Toyota Prius I had already driven. Eddie was quick to get the vehicle ready for a test drive, and thorough about showing the features before we left. I knew as soon as I drove it that hands down it was the better vehicle compared to the 2010 Prius I had drove earlier in the day. I didn't want to make my decision off one drive however, so Eddie was great about also setting us up to drive the Honda Civic. I had sat in one in the showroom, with all the bells and whistles that any geek like me could fall in love with, and after driving it, I did. That was it, the Civic was my car. Then xxxx began. I was back and forth fighting for the best deal, but after all the effort Eddie had put in, I didn't want to abandon him over price. Just as I thought I was going to jump ship over a measly $1000 (really what's $1000 when you're already spending $19,000) Derick jumped in with an amazing deal on the car we wanted. Not only did he match the price the other dealer was giving, but the car they had at AutoFair had much more fun stuff (Nav & all weather mats which are great with a 3 year old). Not only was I able to lower my payments drastically from what the Jeep cost me (almost $200) but I got a car I was (and still am) IN LOVE with. I purchased the extended warranty with no pressure from the Finance Manager, and even purchased an extra service called ResistAll that protects the interior and exterior of the car for 7 years! (again great to have with a 3 year old) I returned later in the week to have the ResistAll applied and one week later to have the car inspected and the service was 5 star! Pull in, they get some info, you sign, and wait. Fast, efficient and quality without a doubt. Waiting room is great, area for the kids is top notch! I was so impressed with this that I returned just 2 DAYS after I bought my Civic and decided to turn in my leased Chrysler Town and Country early and get a Honda Odyssey! Eddie was so accommodating he helped me ON HIS DAY OFF VIA HIS CELL PHONE, and he partnered with Derek and Derick again to ensure I was being treated right! Best decision EVER! I again lowered my payments, got into a safer vehicle, and the most amazing part was I returned to sign the paperwork, and was not going to take the warranty on the van for cost reasons, but the dealer saw such value in that for me, as well as the ResistAll for that vehicle, that they, without me even saying a word, adjusted the purchase price of the vehicle overnight to make the warranty affordable!!! LOWERED THE SALE PRICE OF A CAR TO HELP A CUSTOMER GET SOMETHING OF VALUE!!!!! Tell me another dealer that does that!!! I will FOREVER sing the praises of AutoFair and all the people that myself and my wife interacted with over those few days. I have sent and will continue to send people there, and will be a customer for life, not only for additional car purchases, but for all my service needs! Thank you AutoFair!!! More

My mother (pushing 80) wanted to get a new Honda Fit for use in Florida. She wanted a lighter color (gray) and keyless entry, but otherwise whatever other options were with the car. I called around and wa use in Florida. She wanted a lighter color (gray) and keyless entry, but otherwise whatever other options were with the car. I called around and was led to believe that the folks from the Autofair had a suitable auto in stock and would sell the car for a good price. They refused to work on the phone and insisted that we work face to face and led us to believe that the auto (an KBB MSRP of $17,970.00) would be sold near $16K. They engaged in a bait and switch routine for a used car and when pressed gave a final price for the new auto $1,450 over what we were led to believe. We wasted an hour and a half getting there, an hour and a half with the dealer and two hours getting back home in a snow storm. In short they were not offering anything other than what could be found at any dealer and wasted our time. More