AutoFair Honda

I would like to sincerely thank all of the people who have assisted my husband and I in purchasing a 2010 CRV & 2010 Accord. On May 20, 2010 we purchased a new CRV and because of the way the entire proc have assisted my husband and I in purchasing a 2010 CRV & 2010 Accord. On May 20, 2010 we purchased a new CRV and because of the way the entire process was handled thanks to Jim Thatcher and the staff we returned on 5/29/10. We are on a tight budget and have been driving a 13 year old accord so when we saw a competitors ad for a new accord at a really low price we automatically thought of Jim Thatcher and Autofair. We went to speak with Jim and Jason Lacroix and they helped us to get into the new accord. We are so grateful for all they did to enable us to get into a new vehicle with a warranty and with Honda's reliability we are sure we will have these vehicles for years to come. Austin Banks also assisted us with the final delivery of the vehicle. Both Austin and Jim Thatcher made sure that the vehicle was spotless and that we were completely happy with it before we drove it off the lot. For anyone looking to purchase a vehicle we would strongly recommend going to see Jim Thatcher, Jason Lacroix and the staff at Autofair. They will work with you to assist you with your purchase without high pressure sales tactics to get you into the vehicle of your choice. Thank you Jim, Jason, Austin and staff. We will recommend you to all our family and friends. More

On 26 May 2010, we bought a new 2010 Honda Ridgeline from Honda Autofair of New Hampshire. Just last year (in July 2009) we had bought a new Honda Accord from this dealership and we had had a great experienc Honda Autofair of New Hampshire. Just last year (in July 2009) we had bought a new Honda Accord from this dealership and we had had a great experience then. We expected the same this time and we were not disappointed. At every step of the sales process, we dealt with wonderful people. Our sales agent, Alison LaNeve, was knowledgeable and professional. She handled all of our (many!) questions with patience and good humor. After the deal was struck, in a relaxed yet completely thorough manner, the finance manager took us through the paperwork process in what seemed like no time. We added a roof rack to the Ridgeline and the service department did a fantastic job on that. Even the cashier who gave us a receipt for our deposit was funny and engaging. Would I recommend Honda Autofair? Absolutely! I am already a repeat customer and I would not hesitate to go back again. More

I buy cars very frequently. For the first time, I've found a loyalty to a dealer. I've been leery of car dealerships for a long time, but Autofair Honda does it honestly and with integrity and for me, t found a loyalty to a dealer. I've been leery of car dealerships for a long time, but Autofair Honda does it honestly and with integrity and for me, that starts with my salesperson, Peter Wilcott. At no time did I ever feel like I was being misled. Although it was a very busy showroom the afternoon I purchased the car, Peter made certain to continue to check back with me to see if there was anything I needed. The process took longer than I would have liked, but it was accepted because of Peter's attentiveness. I have found my dealer. More

Thank you for being the one to sell us our Honda CRV. I have tried to get my husband to do this for two years, and we always ended up walking away because we couldn't agree on a price with the dealer.. Th have tried to get my husband to do this for two years, and we always ended up walking away because we couldn't agree on a price with the dealer.. That was until we met Jose Vieira. Jose was great! Friendly,polite,knowledgeable, and very helpful, and he answered all of our questions. We will certainly tell anyone who will listen, that if they want to buy a Honda they should go talk to Jose Vieira, at Manchester's Autofair Honda . Sincerely, Dale Beckman More

We were not looking forward to purchasing a new car at all! Much to our surprise, Patrick Escabi made this process actually fun. He is an easy going young man with a great personality who did not pressure all! Much to our surprise, Patrick Escabi made this process actually fun. He is an easy going young man with a great personality who did not pressure the sale and let us take the time we needed to make a decision. He is a great salesman! Kudos to Steve Shea as well! The financial part of the purchase was very easy and once again no pressure to buy what we really didn't want. Very nice man who knows his job! Thanks again, The Potter Family More

I am greatly disappointed in the quality of this Manchester Autofair Honda dealership and the company. I was hassled into accepting my lease of a 2007 Honda Civic - The salesperson (who I can't re Manchester Autofair Honda dealership and the company. I was hassled into accepting my lease of a 2007 Honda Civic - The salesperson (who I can't recall) was very pushy and was intent on making the sale. I was in a difficult position, because I had a tight budget and desperately needed a new vehicle, so I accepted the terms, wishing we could have come to better finance option. One great problem I had shortly after I got the vehicle, it started smelling through the vents which caused me to nearly pass out and very nauseous, then I noticed it was leaking antifreeze, so I brought it in and they told me I needed a whole new engine due to cheap faulty manufacturing (engine cracked). I was extremely upset, due to the fact that they told me that this problem had happened to other vehicles, and that because it was only for a "small" amount of vehicles, this recall was not made public! How AWFUL! If I was made aware of this problem ahead of time, this could have been prevented. Then, I had my tires rotated and they should have warned me about the condition of my tires (they were basically balled!) but no, they said nothing... one would think they would want me to buy tires from them? Nope, instead, me thinking i was good to go, I get a flat tire minutes away from the dealership! When my lease was at its end, I got phone calls a month before nearly every day, leaving dozens of voicemail messages from several different sales people and computerized message on my phone reminding me that my lease was coming to a close (yes, I am aware!) and to call to schedule an appointment. I called them, ok! Stop calling me! On top of that, they repeatedly kept this up while I was getting married and on my honeymoon! My phone bill was $30 more this month because of the roaming and me listening to the messages! I called them back again telling them I know and to please stop harrassing me with these calls! I was originally told by the CSR at the start of my lease that "at the end of your lease, all you need to do is just bring the car to the dealership, we'll do an inspection, and you just turn in the keys" HA! NOT THE CASE! I have to go through three different service companies!!! First I have to have a SG vehicle inspector come to meet me at either my work or home during the hours of 8-1, or 1-4... either monday or wednesday... who is this, the cable guy?? what kind of inconvenience bs?! Then, after that I have to go to the Manchester Autofair Honda dealership to show the inspection paperwork and sign paperwork and turn in the vehicle, albeit no fees for damages. Then, after that I have to call another 1-800 number - the 'REAL' Honda, and tell them which the dealership should have already told them, that I have returned the vehicle! You wonder why I don't want to buy or lease another Honda vehicle and do business again with you? Your services are definately below par. I will never do business with you again and will make sure to spread the word of your terrible customer service. More

Derek was great to work with. Although he told us that he was relatively new, he was quite informative and any question that he was unable to answer right away he was more than willing to find out very quick was relatively new, he was quite informative and any question that he was unable to answer right away he was more than willing to find out very quickly. He was very personable and his enthusiasm will surely make him successful. More

Our salesman, Derek Stulpin, was great to work with. However, we just didn't find a vehicle we were interested in. I liked the idea of having a low no-haggle price at other dealerships rather than going However, we just didn't find a vehicle we were interested in. I liked the idea of having a low no-haggle price at other dealerships rather than going into the dealership, telling the salesman whether or not I was interested in a certain vehicle, and having to argue about the value/price of the car. More

I had the pleasure to meet with Derek last night regarding the potential purchase of a used vehicle. Although we opted to continue our vehicle search for now, we were highly impressed with Derek's p regarding the potential purchase of a used vehicle. Although we opted to continue our vehicle search for now, we were highly impressed with Derek's pleasant personality and genuine interest in listening to our needs given that he has only been an employee for a short time. We will definitely keep the Autofair Group in mind mind for our auto needs. Derek, keep up the great work! More

I would like to thank James Thatcher and R. Burton Broadstone for everything they did for us. Jim went above and beyond to help us.We had a few issues on the purchase of the vehicle But Jim and Burton Broadstone for everything they did for us. Jim went above and beyond to help us.We had a few issues on the purchase of the vehicle But Jim and Burton were not having any of that.I myself went home in tears because we had to bring the SUV back. We had it one day. But early on Friday Jim Thather called and said we were approved at a lower rate.Jim Thatcher is a wonderful salesman and a very caring man. Now Burton I have met several times as well. He is just about the most politest man I have ever met.Your company is lucky to have them because they will go above and beyond to help their customers. I intend to stop in now and then just to say hi to my new friends. Thank you so very much. Sheila Cochran and Allen Cutter P.S. We would also like to thank all the other people that helped us as well. Thank You More