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AutoFair Honda

Manchester, NH

4.7
3,495 Reviews

200 Keller Street

Manchester, NH

03103

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Showing 3,495 reviews

September 14, 2010

I appreciated that I was given time to scan the car lot before a sales person came. Our sales person was Peter Wilcott who was very professional and knowledgeable. He was able to explain the features of th More

by buote1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Wilcott-Sales
Sep 15, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the information. We understand that customer’s have different shopping habits when purchasing a new car. Some people like to be just left alone until they are ready. Pete does a great job with his customers and always meets their needs. At AutoFair Honda we believe in forming relationships with our customers, so you can look forward to years of great follow up. Jason LaCroix, General Manager

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September 09, 2010

Had a great and painless experience at Autofair Honda. I will be a reapeat customer. Everyone I came into contact with was very friendly and helpful. They were clearly interested in satisfaction and good More

by heidihartley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shantel, Shantel Frost
Sep 09, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. Repeat and referral business is the greatest kind of flattery we can receive as a dealership. Shantel is a great example of the kind of warm, friendly staff we employ here at AutoFair. Our goal is always 100% customer satisfaction and it looks like we hit our mark. Thank you for the feedback. Jason LaCroix, General Manager

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September 07, 2010

I had a very negative experience in my attempt to purchase a car at Auto Fair Honda of Manchester N.H. After speaking with 3 different sales people over the phone and trying to work at getting a fair More

by bchutch
Friendliness
Price
Recommend Dealer
No
Employees Worked With
nicole.fracine,shawn,jose, adam
Sep 21, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the feedback. When I first read your review I was obviously concerned. We always strive to deliver the highest level of customer satisfaction, which has earned us the coveted Honda President’s Award for 8 years. I am a bit troubled by your final review. When you first called into our dealership we were up front with you on the price quote of a new vehicle, which was roughly 1% above our cost. You had some concerns on your trade so we went as far as doing a “sight unseen” appraisal on your vehicle since you were driving from such a great distance, as we regularly sell to customers in NY, VT, MA, ME and beyond. We were very upfront with you as to what to expect with your trade in value. We gave you a range on your trade, and when you arrived you received the highest value in our original range. We felt we had delivered more than a fair deal to you and it is unfortunate that you then demanded another $1,000 off of our vehicle and $2,000 above the trade in value. Please keep in mind that we are a business. Selling our vehicle below our cost combined with paying you retail for your trade is hardly a “fair deal.” Even with that being said we eventually agreed to your terms, which apparently still were not good enough. We have built our business on a strong commitment to our customers and by providing fair prices up front. That being said we do not appreciate being “held hostage” by customers who like to use these 3rd party sites to write ridiculous reviews to obtain unfair deals. We realize that not every customer will be 100% satisfied with us, but we make every effort and attempt to make good when issues arise. It’s unfortunate when customers will not work with us towards a solution. Jason LaCroix, General Manager

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September 03, 2010

I would like to commend these two professionals, wow they are an asset to your dealership. First and foremost Mathew was helpful in every aspect possible. Jose was very helpful in my deal. We had a l More

by lacuratuya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mathew Kipp and Jose the Manager
Sep 03, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. Mat and Jose are great members of the AutoFair team. They are both team players that will go above and beyond to ensure our customer’s satisfaction. Your review and recommendation is appreciated. I will be sure to pass the kudos to Mat and Jose. Jason LaCroix, General Manager

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September 02, 2010

Decided to trade in my Honda Accord for another vehicle. So who did I call...Of course my salesperson, Alison, of 2 years ago who sold me the Accord that I just traded in. Alison takes the time to understa More

by S-Smiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alison
Sep 03, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the raving review. It’s always nice to hear from one of Ali’s many satisfied customers. Repeat business is always flattering as it means we did a great job the first time. We realize that purchasing a vehicle is a large purchase, that’s why our people take a consultative approach as Ali demonstrated. We rely on our years of experience to find the perfect vehicle for every customer. Ali does a great job for us and her customers appreciate her friendly attitude. Enjoy your new vehicle and we look forward to meeting all of your automotive needs for years to come. Jason LaCroix, General Manager

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August 31, 2010

Alison was great. She is personable, friendly and knowledgable. Before we took the car for a test drive, she went over every feature. She negotiated hard for us to get a decent deal and we walked o More

by KristenW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela LaNeve
Aug 31, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the great review. Alison does a great job, and her customers regularly sing her praises. Alison is typical of the staff you’ll find here at AutoFair. We believe that buying a new vehicle should be a fun, exciting experience. Repeat and referral business is very important to us, so thank you for the praise. I will be sure to pass the kudos to Alison. Jason LaCroix, General Manager

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August 30, 2010

First, I will say that we purchased our Honda at Autofair, and it was a pleasant experience. Although a mistake was made initially when my car went in for subsequent service, they corrected the situ More

by joannponto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Wood and Austin
Aug 30, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the review. Every department here takes customer service as a top priority. I was concerned when you mentioned there was in issue during a service visit. I was pleased to see that our staff was able to make this right with you. Your loyalty as a service customer is appreciated. Thank you for the feedback as we use this to continually improve so that we can keep delivering a high level of customer service to our customers. Jason LaCroix, General Manager

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August 23, 2010

The music in the showroom is too loud. Otherwise a pleasant and smooth experience buying a new car. If you insist on having me write 250 characters I'm going to fill it up with blah, blah, blah, blah More

by jboynton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dean, James Dean
Aug 23, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the feedback. I’m happy to hear you had such a positive experience while purchasing a vehicle from us. I hope you enjoy your new vehicle. Jason LaCroix, General Manager

August 23, 2010

alison was friendly, informative, knowledgeable,in finding the right cars for my wife and i any questions we had were taken care of by alison we were treated great by the entire staff the whole More

by ciarann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alison laneve
Aug 24, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. Alison does a great job for us, as you can tell from her many positive reviews. As you mentioned, our entire staff prides itself on customer service. I will be sure to pass the kudos to Alison. Jason LaCroix, General Manager

August 12, 2010

After having a bad experience with one of the sales and the finance where I was given some miss information (I believe that the sales person just did not know) and being told I was approved at a certain mo More

by Eagle_f90
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 27, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the feedback. We use feedback from customers such as you to help us continuously improve. Our goal is complete customer satisfaction, and we realize that there will be times when we miss our mark. That’s when we have great employees such as Austin who can step in and resolve almost any issue that arises. I’m glad to see that Austin was able to make things right with you and that you are willing to give us another try. Jason LaCroix, General Manager

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