AutoFair Ford

Very rude salesman, management did nothing and allowed him to argue with me and I had to call my lawyer and had him speak to the salesman, then his manager who told him to release my vehicle and still did him to argue with me and I had to call my lawyer and had him speak to the salesman, then his manager who told him to release my vehicle and still didn't, then he called his GSM and he spoke to my lawyer and told this salesman to deliver my vehicle and still didn't until my lawyer told him there would be a problem if he didn't and that I paid cash for the truck and they no longer owned the vehicle. He said that I could not attach the Massachusetts plates on the truck on his property and to tow the truck down the street and put the plates on there. My lawyer and I both told him that in Massachusetts you have 7 days to transfer your plates which he did not know and he still didn't allow even after speaking to his bosses. For them to allow this is just wrong. While I was waiting I spoke to someone else who was not happy and had a bad experience with them also. He told me last week that he had a lady from Texas to tow her car down the street to put her plates on. Once I paid for the truck he was told they no longer owned it and I could do whatever I wanted to. I am surprised management let's this happen more than once. I told him that I would tell the truth and tell every platform like carfax, car guru, Facebook etc. I was to receive 2 keys and he only gave me 1 and when I asked for the 2nd one he said they cost 350$. When I arrived to get the vehicle did not address me, shake my hand or say thank you when I left, how rude. I would never buy another vehicle for this dealership again More

Service experience was great and Joseph and very knowledgeable and was able to get everything I asked him to had done done in a timely manner but the technician had to remove my license plate cover knowledgeable and was able to get everything I asked him to had done done in a timely manner but the technician had to remove my license plate cover for state inspection and found on my passenger seat when I was leaving and was mad to find them broken and not reusable More

No stars. ... Bad Dealership. Bad finance team. They will bend you over and take every penny they can and they do it with a smile. Just bought a car there and ... Bad Dealership. Bad finance team. They will bend you over and take every penny they can and they do it with a smile. Just bought a car there and the trade was a negotiating point that they affirmed was only worth so much. I disagreed and we debated over the KBB value and finally settled on a number. They are now (2 days after deal)selling the traded in vehicle for nearly 7k over the value they gave on our deal. Just greedy bad business. I know how it works and understand they need to make money but 7K is just flat out greed. More