AutoFair Ford

Steve was excellent in helping me identify a car for my needs. He was accomodating with the sales process when I requested a car that was not already on the lot, searching out other dealerships for the car needs. He was accomodating with the sales process when I requested a car that was not already on the lot, searching out other dealerships for the car I wanted. Steve made the buying process a little more fun, and treated me like a friend and not a victim of a sales person. I'd work with Steve again to buy my next car. I am very satisfied with my Escape. More

I recently traded in a lease a year early, and bought a Montego. I was led to believe, by both my salesmen, and my finance person, that ford was going to pay off what I owed on my lease so that I could buy Montego. I was led to believe, by both my salesmen, and my finance person, that ford was going to pay off what I owed on my lease so that I could buy the Montego. Because of what we were told, my wife and I believed that ford would let us out of our lease for nothing, in order to get us to buy the Montego. During the signing process I saw that the price on the contract was $22,500, when I expected it to be around $19,000. I asked the finance person why the price was higher than I expected, and he assured me that that price didn't reflect the fact that ford was going to credit me for the balance of my lease. I understand that this is my word against theirs, and that I signed a contract. However what I was led to believe by the employee's and what I signed were two different things. This seems very predatory to me. **The issue has been resolved** Autofair and I worked out a deal to satisfy both parties. More

I recently purchased a 2008 ford escape from autofair. I traded in a vehicle that I knew I owed more on than it was worth,so was a little wary and honestly thought I was just looking. However,Gus treated me traded in a vehicle that I knew I owed more on than it was worth,so was a little wary and honestly thought I was just looking. However,Gus treated me with nothing but respect and courtesy and was able to make me an offer I could not refuse with the help of his manager,Phil. I was offered a more than fair amount for my explorer(also purchased at autofair) and still got an incredible deal on my new car. I have since had follow up calls and I feel as though they genuinely care whether or not I am satisfied with my purchase. Their finance department is also very helpful and I was locked in at a rate that even my credit union could not touch. I recommend autofair to all of my friends and family and anyone else looking for a vehicle. More

I was hesitant to start looking for a new vehicle, because I'm a young woman and was definitely taken advantage of when I bought my first car at a different dealer in Massachusetts. I paid a lot more because I'm a young woman and was definitely taken advantage of when I bought my first car at a different dealer in Massachusetts. I paid a lot more than I should have for it. I really didn't want to do the whole run-around, dealership antics thing, but I went to Autofair Ford looking for an AWD or 4WD vehicle. I drive by there a lot and figured I migh as well look. I knew I owed more on my car than it was worth but needed to get into something safer and more reliable in the snow. I worked with Matt Roy over a period of at least a month. He was incredibly helpful and friendly, especially since I didn't know which vehicle I wanted and didn't know very much about Fords. He took me on test drives in the Fusion and the Edge and explained the benefits of buying new and pre-owned. I thought I'd decided on a used Edge but changed my mind at the last minute. Matt was very patient, no pressure at all, and finally got me into a brand-new 2008 Edge with AWD and a moonroof for a really, really good price, including the leftover from my old car I had to put into my new loan. Gil Martinez was the finance manager I worked with to get my loan. He was very helpful and worked with a bunch of banks and credit unions to get me the lowest interest rate possible. He explained everything to me and didn't make me feel like I was signing a bunch of papers I didn't understand. I'm very happy with my Edge! I'll certainly send family and friends there and if I ever trade my Edge in, I'll definitely go back to Autofair Ford. More

I went to Autofair Ford looking to get out of my car and into a small suv. I was greeted out in the parking lot by Dennis who answered all the questions that I had and helped me pick out which one worked be into a small suv. I was greeted out in the parking lot by Dennis who answered all the questions that I had and helped me pick out which one worked best for me. I ended up getting a new Escape and I love it! He got me to where I wanted to be payment wise and was very helpful thoughout the entire process. I went into finance and worked with Otto who ended up getting me a low interest rate even though I didn't have much credit. I had the best experience buying a car. I have recommended Autofair Ford to my family and friends and will be going back when I am ready for my next car! More

Steve and Kendrick worked with my wife and myself over a week. They assisted us in showing us a number of cars allowing us to test drive and evaluate the cars. They made the extra effort to show us a car week. They assisted us in showing us a number of cars allowing us to test drive and evaluate the cars. They made the extra effort to show us a car that would fill our needs. We discussed over five different cars. Their effort was considerate and without pressure. They did a great job. I consider then professional friends. More

Our family has leased 3 vehicles from this dealership and we plan on leasing our next one with them also. All of the staff is very pleasant and friendly. The sales department always go out of the way to get we plan on leasing our next one with them also. All of the staff is very pleasant and friendly. The sales department always go out of the way to get us the best deal. We always recomment our family and friends to AutoFair Ford. More

I came to autofair's service dept. for oil, filer, & rotate. I mentioned at write up that I heard slight noise when driver's window lowered and thought it needed some lube. After checking it out I was t rotate. I mentioned at write up that I heard slight noise when driver's window lowered and thought it needed some lube. After checking it out I was told they were ordering a new window regulator. Vehicle is under warranty and I think the time spent and going above just lubing the part is great. The following day I recieved a follow up phone call to verify I was happy with the service. Jim Textor More