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AutoFair Ford
Manchester, NH
614 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 614 reviews
September 23, 2011
very easy! non pressure experience, very pleased with the sales process as Matt Roy guided me through it and made sure there were not any question/concerns unanswered! well done! i will continue to buy from sales process as Matt Roy guided me through it and made sure there were not any question/concerns unanswered! well done! i will continue to buy from Auto Fair due to the excellent customer service and over all experience that i have received! thank you to Matt Roy and Auto Fair as a group. -B Robinson More
by brettr
Employees Worked With
Matt Roy, Matt Roy
September 23, 2011
I was very impressed with Khaled. He went out of his way to make sure I was happy with my purchase. He was very knowledgeable and help me to find the right car for me. to make sure I was happy with my purchase. He was very knowledgeable and help me to find the right car for me. More
by paliffer
Employees Worked With
Khaled Haque, Khaled Haque
September 23, 2011
I gave this rating because I am quite dissappointed in the F350 and I ran into Scott a couple months after the sale and I had been back to the dealership a few times with problems and he dissmissed me, di the F350 and I ran into Scott a couple months after the sale and I had been back to the dealership a few times with problems and he dissmissed me, did not show any interest in my vehicle concerns. The service dept has tried but Ford has no answers. I also wish Scot had known just how poor the gps was that Ford puts in the Superduty. Or if he did I wish he'd shared it with me. More
by Brianjr99
Employees Worked With
Scott Kling
September 23, 2011
My experience at Autofare has always been good. That is why I returned to purchase by 4th car. Scott Kling, by far was the best sale person I dealt with. He was informative, yet not pushy. He made sure I w why I returned to purchase by 4th car. Scott Kling, by far was the best sale person I dealt with. He was informative, yet not pushy. He made sure I was satisfied before I left. The service at Autofare is also tp notch. This is another reaso for my return More
by jenifer2
Employees Worked With
Scott Kling, Scott Kling
September 22, 2011
I researched on line different vehicles and decided on two in the large size car category. Ford Taurus was one and Buick Lacross was the other. The reason I chose the Taurus was because the interior wa two in the large size car category. Ford Taurus was one and Buick Lacross was the other. The reason I chose the Taurus was because the interior was roomier and it had a few more toys. My experience right from the start was a good one. Chuck Hoegen was very helpful and knowledgeable, if he didn't have the answer he would get it. I had to bring the vehicle to the service department a couple of times and I want to say that Leo was more than helpful. I will definitely recommend Auto Fair and Chuck and Leo. Thank you M Deshaies More
by maddy50
Employees Worked With
Chuck Hoegen, Chuck Hoegen
September 22, 2011
My family and I have purchased three vehicles from Auto Fair Ford & Honda. All three purchases have had issues whether new or used. Just two months ago I purchased a 2010 Toyota Corolla with only 30,000 mi Fair Ford & Honda. All three purchases have had issues whether new or used. Just two months ago I purchased a 2010 Toyota Corolla with only 30,000 miles on it and ever since it has been a disaster! I started to smell a egg like (what they like to call a "Sulfer") odor in my car when I would turn on my windshield whippers. After having the windshield whipper compartment "replaced" I am currently still smelling the awful odor. Long story short, I've been given the run-around from Auto Fair; from multiple appointments with nothing changing or being fixed, having to switch my gas to meet their needs and still having the same problem. Basically, I was sold a lemon and the dealership is not willing to replace my catalytic converter, refund me my money, or anything. I am now stuck with a car that has a horrible smell, that I continuously have to bring in to Auto Fair & Toyota to be looked at with no change at all in the service I am receiving. I have also left multiple messages for multiple employees (management and service department) who did not return my phone calls. I decided to show up un-announced looking for an answer and magically they were able to take my car and look for a solution. The woman in the service department that I was dealing with was now willing to call toyota's corporate office (after about 5 or more times now bringing it to her attention) to look for a change. She also said she was giving me a rental with no charge to me; however I was told by enterprise that I was required to pay for gas (even though I have gas in my OWN car) and insurance (even though I have full coverage insurance on my OWN car). I would absolutely never purchase another vehicle from any of the Auto Fair dealerships because they do not stand up to their word and they have horrendous customer service. More
by MRMahon259
Employees Worked With
Multiple
September 22, 2011
Buy a used truck was fine, I did feel like a reverse yo-yo in the showroom, I would ask a question and Gus would go and return, then someone else would come to the showroom and talk with me then they wo yo-yo in the showroom, I would ask a question and Gus would go and return, then someone else would come to the showroom and talk with me then they would dissapear, then someone else would come and go, then finally I had to go with the finance guy. I was joking with a guy in the next booth who was applying for a sales job to change that if he got a job there! Overall I was pleased with the outcome. More
by demerwl
Employees Worked With
Gustavo
September 22, 2011
I have to admit that i hate to car shop. Usually, i get the sales person that talks down to me, that does not answer my questions, and that is pushy. that was our experience that same day before we went t the sales person that talks down to me, that does not answer my questions, and that is pushy. that was our experience that same day before we went to see Autofair Ford. It was a refreshing experience. Scott asked what i was looking for. gave me suggestions to consider, was not pushy, did answer my questions, and was very helpful. then when we decided, he got it all togehter quickly, and even taught me how to use the sync service. i would recommend Scott and this Dealership, and i have a really cool car to boot! More
by carlabraveman
Employees Worked With
Scott King, Scott Kling
September 22, 2011
Very freindly staff great car good deal finance manager went out of his way to get a better rate for me saved big time on the interest i would have paid overall very happy. salesman was very manager went out of his way to get a better rate for me saved big time on the interest i would have paid overall very happy. salesman was very nice tracked down second key from owner even topped off the gastank. thanks again autofair!!!!!!!!!!!! More
by jperdikes
Employees Worked With
scott kling, Scott Kling
September 08, 2011
This was the 2nd time I purchased a car from autofair, the first Mustang I purchased, both the salesperson and finance person(David) was excellent. Dave took the time to explain every thing and got me the the first Mustang I purchased, both the salesperson and finance person(David) was excellent. Dave took the time to explain every thing and got me the best deal possible. So this is why I decided to up grade my Mustang with a 2010 model that I just happen to see on the lot. The salesperson was ok but Gil the finance person isnt qulified for his job,he never explained anything, I had to call him to get any responses and when I spoke to the general manager, he was not customer friendly,it took almost 3 weeks to get loan paper work complete,I started on 8/22/11 and it wasn't until 9/8/11 that paperwork was finally complete(I hope). I had to go to the dealer ship 3 times to get it complete.This is unacceptable, poor customer service, no apology from either Gil or the general manager, no compinsation for the inconvience or anything. I will say that Dave did step in and helped out and caught another mistake made by Gil and corrected it otherwise I might have had to go back a third time(Nice Job Dave!!).I work in a customer service field and if I treated my customers like this, I would be looking for a new job.Dave should be promoted to manager, for he was the only one in your company that was customer friendly and tried to make me happy, only to get my anger aimed at him instead of were it should have gone.If this is the way you treat customers, I'msuprised your still in business, I would not recemond your company at all and will tell all I know about the poor service you give. More
by bumpydewy
Employees Worked With
GIL,David
