AutoFair Ford

I was in the market for a new vehicle, and as such, went to a number of dealerships, calls, etc. I eventually ended up at Autofair Ford, and as soon as I stepped out, Scott Kling gave us a friendly welco to a number of dealerships, calls, etc. I eventually ended up at Autofair Ford, and as soon as I stepped out, Scott Kling gave us a friendly welcome. From then on, he guided us through the options we had, what the delearship had, and given our preferences and what we were looking for, even though they did not have my exact car in the lot, that he would get it. I ended up getting excellent rebates and a little more - Scott took his time to ask me all the necessary questions so he could get me all the discounts that could apply, e.g., recent graduate school grad discount. I left with exactly what I wanted at a great price. Further, Autofair Ford overall was very friendly and helpful. Everyone, not just Scott, were friendly helpful. At the end, when Scott was showing us our vehicle when we picked it up, the head of sales came out and spent a good time talking with us and getting feedback of our experience and making himself available for any questions we might have in the future. I will highly recommend this place to anyone out on the market for a car, and specially, I recommend Scott Kling as your sales specialist. When I go to a dealership, I feel I have to put on my fighting gloves and make sure I am not "taken for a ride" by salesmen, trying old selling tactics like "this is the last car on the lot, dont miss out on it", and similar antics. Instead, at Autofair, and specially Scott, it was not like that at all. I never felt like I had to "have my fighting gloves on". Rather, he made us feel comfortable, and that he was an advocate for us, guiding us through our options and trying to get us the best deal he could - balancing tastes, options and price range. Ill definitely be going to Autofair for our next vehicle. More

I came into the dealership only interested in one vehicle a 2007 ford edge which was in my price range and had low miles. I was created by Brad at the door who was very welcoming to me and my fiance and was a 2007 ford edge which was in my price range and had low miles. I was created by Brad at the door who was very welcoming to me and my fiance and was eager to help get us into this car. I took the car for a test drive and fell in love, having my mind set on this car we went and talked numbers and we got it to a price that I could afford and ended up getting a deal with the bank even though I didn't have much credit history & not much to put down at the time. I would highly recommend this dealership & salesman and will buy my next car from there! More

Well to start with, they got me there to drive a car they didn't have. I asked 6 times when I talked to them on the phone to make sure they had the car I want in a V6 Manual transmission and she assured me didn't have. I asked 6 times when I talked to them on the phone to make sure they had the car I want in a V6 Manual transmission and she assured me they did despite the fact I couldn't see it on their online inventory. Well of course they didn't have it, they convinced me to drive the automatic version instead to see if I liked it, telling me if I liked it they could get me the manual from another dealership to try. It drove nice, but I really needed to drive the manual version in order to make a decision, they told me they could get me the manual version, but not without me purchasing it first. They actually wanted me to buy the car before I could really drive it. Just to see where they would go we started to talk numbers and they treated me like a child, would go nowhere with the price despite the new 2013's coming out soon, and tried to practically steal my trade in from me (offering me well below its trade in value). Matt practically talked down to me throughout our negotiations, which weren't really negotiations cause he wouldn't budge. cause of course there's practically "no markup" on this particular car. I will be buying this car somewhere, but it sure won't be from Autofair in Manchester. Bait and switch and treating customers like they're children is may work with some customers, but those of you who want to be treated fairly should shop elsewhere More

If you are looking to get a great deal when getting a vehicle I would recommend Auto Fair Ford. Their customer service is definitely up to par with my standards. They get you what you want with in you vehicle I would recommend Auto Fair Ford. Their customer service is definitely up to par with my standards. They get you what you want with in your budget. More

Tom, was able to get us into a fusion with not that great credit. That was totaled after only 5 months. I did not give it much hope of getting another car, but Tom worked very hard to get us into an Escape credit. That was totaled after only 5 months. I did not give it much hope of getting another car, but Tom worked very hard to get us into an Escape even with the credit score lower than before. If it wasn't for Tom we would not be driving a new car. More

They have terrible communication. We gave them $6000.00 and we had to repeatedly call to find out what was going on with the car. After 3 days finally I called again to find out the deal feel through. I wo and we had to repeatedly call to find out what was going on with the car. After 3 days finally I called again to find out the deal feel through. I would never go there or tell anyone else to go there EVER More

I have bought 4 vehicles at Autofair Ford and all from Gus Mayr 1Used and 2 NewFord F150's and a New Ford Fusion. That alone should tell you that Autofair and Gus do a great job. Gus works as hard to find Gus Mayr 1Used and 2 NewFord F150's and a New Ford Fusion. That alone should tell you that Autofair and Gus do a great job. Gus works as hard to find a vehicle that matches your needs as anyone I've ever dealt with he does not push you into a deal you don't want to make and his knowledge of the Ford line is top notch. After the sale he does not just forget about you either. My last F150 blew a air conditioner hose while my son was driving it in Concord NH After calling Autofair to get it picked up Gus called and offered to bring my son home to Plymouth Nh. Now thats service. I recommend Autofair Ford and give Gus my highest marks for al he does. Steve Devoid Owner Page/Devoid Construction Plymouth,NH. More

Overall great experience was in amd out in a acceptable amount of time! Love the new truck! Matt and the sales Dept are very willing to work with you to get the sale done with the terms that you can agree amount of time! Love the new truck! Matt and the sales Dept are very willing to work with you to get the sale done with the terms that you can agree upon. More

Unlike some people I usually equate purchasing a vehicle with having a root canal. Something you need to do but dread the time when it must be done. It's time consuming, lot of haggling and the sales peop with having a root canal. Something you need to do but dread the time when it must be done. It's time consuming, lot of haggling and the sales people make me nervous with their fast talk. However I recently purchased a vehicle at Auto Fair Ford in Manchester, NH. I was fortunate to meet Tim Sewall. A very pleasant easy going man who knows his products. I instantly felt relaxed and felt this person was here to help me. He explained all the features of the vehicle in detail and how and when I would need to use them, everything from the engine, MPG, slip traction, to helping set stations on the radio. When it came to financing, Trading my other vehicle, explaining follow up care of the vehicle he had the answer for me quickly and accurately working smoothly with other members of the dealership. I must say buying a new vehicle really is pleasant if you have the right people helping you. Tim's charm, knowledge, humor and over all pleasant personality really made it an enjoyable experience! More

I bought my new truck from Autofair. When I bought it was of course dirty from being on the lot. At the time it was late at night and the Service Center didn't have time to thoroughly clean the entire t was of course dirty from being on the lot. At the time it was late at night and the Service Center didn't have time to thoroughly clean the entire truck. The inside was done to an extent and the outside of the truck was not done. Scott told me to bring it back and he would get it cleaned. About three weeks later I brought the truck back to get cleaned. Autofair service kept the truck from 6pm to 930pm. 3+ hours. When the vehicle was returned to me, the bed had soap in it, the wheels were not done the outside of the truck was still a mess. When the teenager that returned my truck asked me if it was satisfactory, while standing in the parking lot lights (because it is now past 9pm), I bent over and touched my rims and came off with enough brake dust to coat my finger blackish red. When I showed the child he looked at it and said "it's brake dust". I, as you have guessed was not missing out on what the identity of the dirt was. I was showing the child their failure. Three and half hours of my life gone waiting in a dealership effectively being ignored for what should have been a 30min process all to have my vehicle returned to me dirty and soapy by a teenager who clearly has NO IDEA of what customer service is about. When I spoke to the manager he told me to get it "dirty" and bring it back and they would do it right. Seriously though, I don't need to waste any more of my life at a dealership that has no pride in what it produces after the sale is done. Sincerely Mark V. Jolin. More