
AutoFair Ford
Manchester, NH
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I was looking to buy a used car. I shopped around for a while with no success. So I stopped in here. I asked if they had what I was looking for, and unfortunately, they didn't. My review isn't negative bas while with no success. So I stopped in here. I asked if they had what I was looking for, and unfortunately, they didn't. My review isn't negative based on this, but it did play a role in what happened next. They asked, would I be willing to pay a little more for a new one. If the price was right I said. They offered me a car, which wasn't actually in their possession, they would have had to go get it. I really had no interest in buying anything sight unseen, regardless if it was new. They came over with a price for my trade, and what my financing options were. My payment would have been in the in the neighborhood of 800 a month. I said I wasn't interested, but they kept asking "what would we have to do to make a deal today?" They never offered a better price or finance options. I'm writing this review to inform buyers that unless you have other options, they really seem to be concerned about the sale, no you. I found my new car elsewhere with a payment about half of what they wanted. My advice, shop around. More
Chuck Hoegen was very understanding and did his job Chuck Hoegen was very understanding and did his job successfully and got me into my new Ford fusion :) highly recommend this dealership and the deale Chuck Hoegen was very understanding and did his job successfully and got me into my new Ford fusion :) highly recommend this dealership and the dealer! More
As you drive into AutoFair Ford it has a nice appearance. The cars are on display perfect, but the showroom was under some minor construction. We arrived at 8pm and spoke with Mr. Nick Box (salesman) about a The cars are on display perfect, but the showroom was under some minor construction. We arrived at 8pm and spoke with Mr. Nick Box (salesman) about a Buick Enclave in their inventory. Right from the start he was polite, courteous, and very professional. We (like everyone else purchasing) have a goal in mind of what payments we want to be at, and it only took one offer and 2 counter offers and we were satisfied. We told Mr. Box we didn’t have much time that night and he met our needs with timeframe and price. My wife and I were driving out of the parking lot with our new buick by 1000. – A+ After setting things up with Mr. Box, he sent us into the finance department to speak with Mr. Gil Martinez. Gil is a straight shooter and had laid everything out before moving this portion of the sale to his office. Very positive and professional as well! We had a GREAT interest rate with our own credit union…But Mr. Martinez topped that as well to our surprise. My wife Mr. Martinez and I had a great conversation while going over terms and conditions which made things very comfortable and as they say “painless” – A+ This all started off with Ms. Monica Torres in the internet sales department whom got this ball rolling from the get go. Great Job Monica ! – A+ More
Jesse was kind and polite. He was not pushy. I found the experience to be acceptable and will return. I was looking for a car for no more than $2000.00 Jesse did his best to try to find one. experience to be acceptable and will return. I was looking for a car for no more than $2000.00 Jesse did his best to try to find one. More
Great experience and fair deal. This is the third new vehicle purchased at AutoFair Ford and we will come back to Scott Kling for the next new or used vehicle. vehicle purchased at AutoFair Ford and we will come back to Scott Kling for the next new or used vehicle. More
I went to Autofair Ford not expecting to be able to purchase a car. I was able to drive away with a brand new 2013 Ford Focus thank to the sales representative Scott Kling. He was extremely knowledgeab purchase a car. I was able to drive away with a brand new 2013 Ford Focus thank to the sales representative Scott Kling. He was extremely knowledgeable and his experience is was afforded me that opportunity. He is also a very personable person and made me feel 100% comfortable with deciding to purchase something of this caliber. Scott's great customer service didn't just stop at selling me the car. He helped me to find insurance for my vehicle and he went over everything there is to know about the car with me. He even answered all my, what seemed like, 100 questions. Scott also set my cell phone up with SYNC for me as I am not very tech savvy. I am glad he did because I absolutely love this feature. Also, while there my daughter wanted a snack out of the vending machine and as I looked for change to give her, Scott reached in his pocket and handed her a few ones! He did not have too but I thought that was very sweet! More
Buyers beware. The only interest Autofair has is their own. Did you know not all dealers use the optional "Dealer added information"? It's the smaller sticker next to the large window sticker, A own. Did you know not all dealers use the optional "Dealer added information"? It's the smaller sticker next to the large window sticker, AutoFair uses this to add about 1k to the vehicle sales price. The "Gold Rewards Program" is actually already included w/your new vehicle purchase. "Ford and Lincoln Mercury also will offer complimentary roadside assistance for the entire basic and powertrain warranty period, including towing, fuel-fill and lock-out services". If that alone does not convince you this dealership is not consumer friendly, please read on: AutoFair prefers "spot deliveries" this technique can cause the consumer many problems and only offers protection to the dealer. If you do decide to take a vehicle off their lot, do not sign the "contigent on financing" waiver-again protects the dealer not you. They will take your trade in hostage and force you to sign their newly found loan contract days or weeks later. As you may have noticed I am not a happy AutoFair customer, I have taken the time to write this to hopefully protect someone from misplacing their trust in this dealership. There are so many good dealerships out there that there is NO reason to subject yourself to their unscrupulous sales tactics and questionable finance schemes. I also believe their tactics are used throughout all the dealerships owned by AutoFair. I also believe any favorable reviews found on this site or similar review sites are most likely written and replied to by an AutoFair employee. More
I went to Auto Fair Ford looking for a new Mustang. They didn't have the one I was looking for in stock so the salesman I was talking to told me they could order one and have it in about 9 weeks. I placed didn't have the one I was looking for in stock so the salesman I was talking to told me they could order one and have it in about 9 weeks. I placed my order and put down a deposit. Nine weeks later I get a call from AutoFair telling me they never placed the order. When I ask how this happened they told me the dealer I was working with left and in the transition the order was overlooked. Obviously I was rather unhappy. After several conversations with a new salesman and the manager AutoFair made it right by placing a rush order and compensating me for the delay. Not the ideal experience but in they end they made it right which is all you can ask for. Mistakes happen but when they do good business do right by their customers and that is what AutoFair did. I scored them as OK for now assuming the rush order comes in as expected I would upgrade that to good or higher. More
Just wanted to give a shout out to Khaled Haque. My wife and I were in the mood to look at new cars on a Saturday so we went to Autofair Ford. We were not going to buy that day but guess what. We did. We bo and I were in the mood to look at new cars on a Saturday so we went to Autofair Ford. We were not going to buy that day but guess what. We did. We bought a used 2007 Toyta Camry that was on the lot. "Haque" was a no pressure sales person that went above and beyond to help us decide on what vehicle would fit our budget and also one we liked.. I would not hesitate in buying another vehicle from Autofair Ford and guess what.. I will by from only Khaled Haque..... Thanks again... More
MY experience with Autofair Ford was excellent. No pressure. They put me in the truck that best suited me. Scott King was excellent, very knowledgeable. pressure. They put me in the truck that best suited me. Scott King was excellent, very knowledgeable. More