AutoFair Ford

Unlike the other stories here praising Autofair Ford my experience was far different. So much so that I tend to think a lot of these stories are fictitious, or the negatives are deleted. I know my earlier experience was far different. So much so that I tend to think a lot of these stories are fictitious, or the negatives are deleted. I know my earlier review was deleted. So much for unbiased reviews huh? I did not see many happy customers while I was there in fact most people were walking out. My experience was this; I found a car on their website I was interested in. I contacted Autofair Ford and asked them to quote it. They did but they were more than the competition. I told them that and they said fine come in and they would beat the competition. Great! Off I go to AF and then I get stuck with the worst salesman ever. First he can’t find the car, 1 hour later he gives up and then insults me for wasting his time. Next he quotes the car and is not even close to my other offers. What an incompetent sales staff and lying sales team. Hopefully this review makes the cut otherwise I have to start review dealerrater.com . I hope these guys go out of business. More

I began my search for a truck about a month ago. My first stop was AutoFair Ford, and I met Tim Sewall. I explained to Tim what I was looking for as we began walking the lot. Very quickly Tim was abl first stop was AutoFair Ford, and I met Tim Sewall. I explained to Tim what I was looking for as we began walking the lot. Very quickly Tim was able to understand what type of vehicle was looking for and we were off on a test drive. I left Ford with my eye on a truck but had to do my due diligence and visited a few other dealerships. Two things drew me back, the truck Tim showed me and the service he provided. He was not pushy or overbearing. He allowed me the time and space to determine if this was right for me while providing me with information and details required. It is a fine line but I felt Tim held a steady course. I would recommend this dealership and Tim to anyone looking for a new car or truck! More

Thank you so much to Cindy St Jean for the incredible buying experience today. She walked my son through purchasing his first "real" car today. It was honestly the best experience I have ever had with a buying experience today. She walked my son through purchasing his first "real" car today. It was honestly the best experience I have ever had with a car sales person. He is loving his 2012 Ford Fiesta - and it is all because of Cindy. I would recommend anyone who is looking for a new or used car to go to Autofair Ford and visit Cindy. SHE IS THE BEST! More

I just purchased a 2013 Ford Fusion while working with Keith. My experience couldn't have been better. The specific car I wanted wasn't available, in Manchester or anywhere in NE for that matter, and ha Keith. My experience couldn't have been better. The specific car I wanted wasn't available, in Manchester or anywhere in NE for that matter, and had to be ordered. Keith was wonderful and helped me every step of the way. He answered all my questions and kept me updated throughout the process. I just rec'd my car and he had followed up with me to make sure i'm happy with everything, which I am. I also have no doubts that I can call him anytime with questions. He has made this process a painless one and I love my car!! Thanks for everything. I would highly recommend that anyone in need of a car to go and talk to Keith @ AutoFair! More

I went in during the week to buy a vehicle for my partner. The person I was suppose to meet with was busy so they gave me a salesman by the name of Tim Sewall. After sitting with him for five minutes partner. The person I was suppose to meet with was busy so they gave me a salesman by the name of Tim Sewall. After sitting with him for five minutes he knew what we were looking for and took us out for a test drive. After finding out we couldn't afford the payments on the vehicle we were looking at we left and called the next day. Tim went above and beyond any salesman I have ever dealt with and I trade my vehicles in every two years. Tim finally found us a car that was within our price range a new 2013 Ford Fusion we went in looking for a focus or escape and got a fusion. He started with us and within a few days made us the proud owners of a new car within our price range. Not only did he go above and beyond he worked hard to get us a deal that we could work with without breaking the bank. His attitude and desire to make customers happy is a key to a great day of car shopping. Tim is professional and a kind hearted person who tells you up front whats going to work for you. He not only gave us perfect customer service but showed us everything in the vehicle prior to leaving. I would recommend AutoFair and Tim Sewall to anyone looking to purchase or lease a vehicle. More

Keith is great! He was extremely helpful in showing me all the options and what a Ford Focus has to offer. I had a great experience with Keith. He has been there when I have had questions or needed assist all the options and what a Ford Focus has to offer. I had a great experience with Keith. He has been there when I have had questions or needed assistance. I do have to say that the Ford Focus is by far my favorite. I have had so much satisfaction driving this car so far compared to my last vehicle. Thank you for showing me a great car Keith! I will definitely be going to you again for my next car in the future. More

issue was rectified between ourselves and Auto Fair, and we were able to meet the original terms stipulated..thanks again for working on our issue! we were able to meet the original terms stipulated..thanks again for working on our issue! More

Keith is excellent with Customer Service. He did an awesome job for us in finding and helping us purchase a car we wanted. He had excellent product knowledge and could jump to Plan B when needed. He a awesome job for us in finding and helping us purchase a car we wanted. He had excellent product knowledge and could jump to Plan B when needed. He also had a real desire to make the customer happy. We bought a car from him today and when we need a new car we plan already to go back to Auto Fair Ford in Manchester and ask for Keith. Thank you Keith. Great Day!!!! Larry and Debby Benoir More

After seeing the wonderful service my mother received when she purchased her 2013 Ford Escape, I knew I wanted to have the same experience and Keith did not disappoint! We arrived early and he came out when she purchased her 2013 Ford Escape, I knew I wanted to have the same experience and Keith did not disappoint! We arrived early and he came out in the cold rain (yes in May can you believe it!) and said we didn't have to wait to come on in. From determining which road to take, certified pre-owned or new, we worked together to see which was the better option for what I was looking for and I decided that new was a better option and went for an Escape. Keith made sure it was what I wanted and worked with his financial team to be sure I got the best deal even with my not so great credit. I would highly recommend Keith to anyone, his patience, head for business, and most of all getting YOU what YOU want is a rare find these days. More

I can't even put into words how awful of a car buying experience I had at AutoFair Ford.  I was told when my car was available for pick up, the car would be washed and ready to go.  I gave them a 45 minu experience I had at AutoFair Ford.  I was told when my car was available for pick up, the car would be washed and ready to go.  I gave them a 45 minute window as to when I was coming and still had to wait an hour to have the car washed.  The gas tank was below half and was told they don't top off the tank because it was a used car.  It  will be seven days tomorrow, and I still don't have the title to my car so I can register it.  Every day I call, I am told it was overnighted that day, but low and behold the ONE person who has the tracking number is never available.  My sales person along with 2 managers have told me they would call me back on numerous occasions, and I never receive a call back. I hope this review serves as a warning to future car buyers.  My negative experience will be posted on every review site possible.  The "quick, easy and hassle-free" service AutoFair Ford brags about is no where to be found. More