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AutoDrive1

West Bridgewater, MA

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117 Reviews

181 South Main St

West Bridgewater, MA

02379

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117 Reviews of AutoDrive1

July 24, 2018

Horrible, regretting it! If I could give ZERO I would!!!!! Con artists! They said they would give me 2500 for my trade, (explaining EVERYTHING about it) then decided to offer More

by MsDesi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kristen Bowen, Andrew Bowen, Joseph DiBiasio, Michael Salerno, Ben Silvia
June 15, 2018

Bad experience until now , I during this week tried several times to solve the Mercedes-Benz problem I bought from you. TODAY my friend took the workshop you indicated and you More

by Adr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Bowen
June 05, 2018

If they make good on fixing the safety inspection failure I previously put in a negative review but I am pleasantly surprised that they may make good on the reason it failed the safety inspection. For that I More

by Don’tDoIt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa who was supposed to register car in a timely manner., Michael Salerno
May 15, 2018

Time wasters Give used car dealers a bad name. Made/confirmed appointment. Car was offsite, but would "absolutely" be there at 10:00 am next day for test drive. More

by chip
Customer Service
Recommend Dealer
No
Employees Worked With
Joseph DiBiasio
April 05, 2018

Very honest and helpful So after my car was totaled in an accident I haven’t been lookin for a solid vehicle at a fair price. I went to many dealerships and always seemed to More

by Justinryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen Bowen, Joseph DiBiasio
March 26, 2018

Nice service I went to the dealer and the attention was excellent they really make you confortable and they work very well whit the costumer they give me my car in More

by Luis0314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen Bowen
February 01, 2018

Great place Very friendly helpful staff. Picked a vehicle and was in it very quick. I will Definately purchase another vehicle from here if needed in the future. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa, Andrew Bowen, Joseph DiBiasio, Michael Salerno
December 30, 2017

Bad Credit-OK I'm a single divorced mother of 3 with #@$% credit. In a day, I found out my car would be 2500.00 to fix. I'm faced with fix it or ditch it. I wanted More

by Dori Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Salerno
December 27, 2017

THEY SELL UNRELIABLE CARS! TRANSMISSION WENT AFTER 4 MONTHS! Do not buy from these guys! They have the worst customer service I've ever experienced in a dealership. They lost the truck the day we're supposed to More

by Cdigregorio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph DiBiasio
Dec 28, 2017 -

AutoDrive1 responded

We first heard about an issue with the vehicle approximately 3 weeks ago when you told us you were driving the vehicle in limp mode for over 2 hours. We did not hear of any issues with the transmission before that. There have been 12-15k miles already put on the vehicle in 5 months. The vehicle came with a 60 day/ 2500 mile warranty (whichever came first). The vehicle is out of warranty by 3 months and over 10,000 miles. We stated that you could apply on our website to try and trade in the vehicle, and you never applied. You also stated that you were sick of the color silver of the vehicle and would prefer a black truck. We never once said that we wouldn't help trade out of the vehicle, but we never received an application. We were then given an ultimatum by you that we either pay for the transmission that is months out of warranty, trade it in for a vehicle of the same amount and disregard the negative equity, or you would sue us. There are still two options open at this point, we can trade in the vehicle or offer our pricing on a new transmission.

December 21, 2017

Rip off Start off by saying Joe and Mike are fantastic but the Tom has no idea what he is doing and can never get you in on time to fix a car that was just b More

by Bruce123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph DiBiasio
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