Auto Universe

BUYERS BEWARE! . I usually don’t write reviews, but I feel I have to inform people of our misfortune in dealing with Auto Universe. I plan on upstanding this post . I usually don’t write reviews, but I feel I have to inform people of our misfortune in dealing with Auto Universe. I plan on upstanding this post with any additional news and or resolutions. Dishonest dealership, they will mislead you and misrepresent the quality of the vehicle. Just to get a sale. *Do your due diligence before purchasing a vehicle from this dealership. You NEED to get a pre purchase inspection done on any vehicle on this lot to protect yourself.* I made the mistake of not. Knowing Toyotas warranty still covered any engine issues. Our story, I found a 2024 Tundra on CarGurus or AutoTrader (I can’t remember exactly which), listed by Auto Universe. So I inquired. They had the vehicle listed at a reasonable price and it checked most of the boxes on my list of needs. It was described to me over the phone as, “we’ve had a lot of trucks come through here, this may be the cleanest one. It is cleeeeaaaan.” I even went as far as purchasing the Manheim Condition Report from the auction the dealership purchased the truck from. Based on this word from the salesman, and the condition report, I put a deposit down to hold it. Then I received the CARFAX and everything looked okay. My wife planned a trip to Memphis, (from MN) with her mom on a little mother daughter trip to pick up the truck and finalize the purchase. I myself was unable to make the trip. I asked her to look it over as best as she could. Check the oil, test drive, ect. This was her first time purchasing a car. We understood that this dealership sells cars “AS IS”. They flew down, the salesman Tony picked them up from the airport. Everything at the dealership went very smooth. The oil was checked, a couple little scuffs my wife noticed on each side were buffed out. Everything seemed good. So my wife and her mom started their 14 hour drive home. Halfway back they stopped at my sister in laws house, where her husband while looking over the truck top and bottom, noticed the dents on each side. The very next business day, I reached out to Auto Universe, with my concerns. The salesman has responded quickly to any and all questions. We were told this vehicle was “looked over very thoroughly.” He said to send pictures so we did. With pictures from their website advertising the vehicle to prove the damage was there prior to purchase. As you can see from attached pictures, it’s almost impossible to notice unless you already know it’s there. We were then told to get an estimate done. So we did. The estimate was just shy of $2,000. We were told all of this information was forwarded on to the owner and we should expect him to reach out to us soon. It has now been 3 weeks. We have tried texting, emailing, multiple phone calls. We have received absolutely no response and have been unable to get whole of the owner Sonny. We spent over 60k with this dealership and can’t get any response from the owner. I think this is a very clear statement to his business practice. We were misinformed and mislead to believe we were purchasing a very clean truck in mint condition. I feel my wife was taken advantage of by the dealership, by them choosing not disclosing the damage to her when she herself didn’t notice it because she didn’t get on her hands and knees to look under the truck. Remember, “this truck was looked over thoroughly.”-Their words. My advice is to stay away from this dealership and go to a more reputable dealership to avoid any hassle. It seems the owner couldn’t care less about his customers after they get paid. I may be mistaken, but that is my perception. You be the judge. Customers Courtney S and Trevor S. More

Marcus on Covington pike was amazing. Had to go on Winchester Sonny is rude the service guy is full of it . I have complained about alinement spice I got the car guy put air in tires and Had to go on Winchester Sonny is rude the service guy is full of it . I have complained about alinement spice I got the car guy put air in tires and said nothing was wrong. Tires were separating. Could have had a blowout and died. Don’t buy here! More

I bought a car in July and took it to service for a few issues and it's been 2 months since I've had my car. I feel like my car hasn't been made a priority at all and I've driven the rental longer than the issues and it's been 2 months since I've had my car. I feel like my car hasn't been made a priority at all and I've driven the rental longer than the car I actually bought. More

Great honest people I’ll most definitely be doing all my business with them. Brian was great he helped me to find exactly what I was looking for and made the experience so much easier and better! Thanks Bri business with them. Brian was great he helped me to find exactly what I was looking for and made the experience so much easier and better! Thanks Brian and auto universe!! More

The best customer service I have ever had very flexible and beautiful cars if I could give them 100 stars I would thank you so much auto universe I love my new car ! and beautiful cars if I could give them 100 stars I would thank you so much auto universe I love my new car ! More

M.A.R.C.U.S.! What a great representative for AutoUniverse, Covington Pike in Memphis! Mr. Marcus' approach & customer service was A+! He greeted us, assisted us with what we saw on the website a AutoUniverse, Covington Pike in Memphis! Mr. Marcus' approach & customer service was A+! He greeted us, assisted us with what we saw on the website and closed the deal! He did a follow-up call the next day and scheduled for a scratch to be removed from the vehicle! 5 star service! We love our low mileage Lexus! Thanks Mr. Marcus! We will be repeat customers! Paul & Norma More

I found the car I wanted at a great price. The salesman, Marcus Crawford, worked tirelessly to get all the paperwork done and the car prepared as fast as he could. He explained all the high tech features w Marcus Crawford, worked tirelessly to get all the paperwork done and the car prepared as fast as he could. He explained all the high tech features we were not familiar with and helped us pair our phone up to the car. I really couldn't ask for more. More

Bottom line - I had been looking for a particular vehicle in a particular color for 5 months, and Auto Universe on Covington Pike in Memphis had it. The vehicle looked good that evening in the dark, but ther in a particular color for 5 months, and Auto Universe on Covington Pike in Memphis had it. The vehicle looked good that evening in the dark, but there were some visible scratches they agreed to buff out. We agreed on a price of 13k, down from 14k. The following morning we found the vehicle needed multiple repairs. Interior parts were broken or missing. Console lid broken, seat bracket broken, radio knobs missing, heated seat inop, headlights oxidized, AND it had a service airbag light. They said their prep guy failed to mention the items broken, (their cars apparently are not serviced by a mechanic) but they said they would "make it right", although they couldn't do all of the repairs at the 13k price, so we're back to 14k. I wanted THIS vehicle, so we agreed on the 14k because fixing it ourselves would likely cost us even more. They don't have a service department, so they tell me they have to job each repair out, so they wanted to get all the parts in first, and do it all at once. It'd take 2-3 days they said. I leave with the vehicle, and in a couple of weeks, they call me to bring it in for repairs. Meanwhile, I'm hearing a noise that sounds like the transmission, so I mention it when I drop it off. A week goes by, I hear nothing, so I call. They'll see what the hold up is, and see if they can accommodate me since I'm having to bum rides or Uber. They never call me back. 2 weeks, still no return call. I call again, same song and dance. 3 weeks, and I speak to the owner...Blah, blah, blah, and I'm still bumming rides. FIVE weeks later, I'm still arguing with them over repairs. They said the airbag was already fixed, it wasn't. They said the vehicle had already been buffed out, it hasn't. They say the transmission is just a sensor. Who knows if that is true. THEN, they wanted to rig up a toggle switch on the side of the passenger seat for the heater, rather than fix the wiring harness correctly that goes to the dash switch because it was going to be too expensive to fix it right. By the way, the correct repair would have only cost $295 more, which we paid out of pocket directly to the repair shop in order for it to be done right, and not have some rigged up wiring void our extended warranty. And because we insisted on the wiring being done correctly, they found the problem with the airbag, and fixed that. Remember the airbag they had already said was fixed?? Otherwise, they'd still have had to pay someone to fix the airbag. We asked them to do the respectable thing, and pay that $295 difference since we saved them from having to still repair the airbag, and to have the vehicle buffed out as agreed in writing. They TEXTED me to bring the vehicle back with the title, and they'd give us our money back. NOW, after its fixed? After we've paid 3 months of auto insurance, and 3 months on an extended warranty? After I've Ubered all over Memphis for 5 weeks because I didnt have a car? This is absolutely the worst customer service experience I've ever had. Buyer Beware!! More

Caroline was my salesperson and she went above and beyond to provide excellent customer service! She was very knowledgeable and helped me set everything up after I had purchased my vehicle. to provide excellent customer service! She was very knowledgeable and helped me set everything up after I had purchased my vehicle. More

Great Dealership It was a very easy process buying from here. Very friendly staff. Lily the receptionist was very nice, and made us feel welcomed. Peter our salesman w It was a very easy process buying from here. Very friendly staff. Lily the receptionist was very nice, and made us feel welcomed. Peter our salesman was awesome. Very nice and great to talk to.mhe made the buying process easy. Would buy from here again.got a great car at a great price. More