Auto Town Buick GMC

Great buying experience Betsy Brown is great to work with. She was extremely knowledgeable, easy to talk to and gave us a great deal with no haggling. We would recommend her Betsy Brown is great to work with. She was extremely knowledgeable, easy to talk to and gave us a great deal with no haggling. We would recommend her to anyone we know. More

This place is the best Everyone here is so friendly and helpful. Just got my second vehicle and it was a great experience!! Sami, Ali make me feel at home. Fred and Daniel h Everyone here is so friendly and helpful. Just got my second vehicle and it was a great experience!! Sami, Ali make me feel at home. Fred and Daniel have both let me test drive vehicles and very patient. Betsy does an excellent job explaining all the onstar services and programming your vehicle and Mario makes the finance go quick and smooth. Highly recommend!!! More

Best customer service EVER!!! Very friendly & knowledgeable The best buying experience for a car I have ever had !! No pressure, very helpful & informative. I would recommend this dealership to everyone. Ver The best buying experience for a car I have ever had !! No pressure, very helpful & informative. I would recommend this dealership to everyone. Very pleased with this dealership. More

Very nice easy experience Josh was very professional and straight forward. I send anyone I know to buy from Josh. I bought a 2017 Buick Encore love the vehicle. Best service an Josh was very professional and straight forward. I send anyone I know to buy from Josh. I bought a 2017 Buick Encore love the vehicle. Best service and price in town. Come see Josh. More

Love coming here for service! I love going to Auto Town to have my vehicle serviced. They have been nothing but courteous and professional when I have brought my car in for servic I love going to Auto Town to have my vehicle serviced. They have been nothing but courteous and professional when I have brought my car in for service. They are also very good at getting my vehicle in and out very quickly. I can't recommend this serivce center enough! Kris is a pleasure to deal with and the rest of the guys in the service dept. are always really friendly when I have spoken to them. I read all of the negative reviews about this dealership and was nervous about bringing my vehicle in, but I am so glad that I gave them a chance. Please give them a try you won't be disappointed! More

Very unhappy customer They are BULLIES!! DO NOT GO HERE!!! My boyfriend bought a nice 2011 GMC Sierra from there and a week later they wanted it back saying they couldn't g They are BULLIES!! DO NOT GO HERE!!! My boyfriend bought a nice 2011 GMC Sierra from there and a week later they wanted it back saying they couldn't get financing for it... Well then why did you let us drive off the lot if we couldn't get financed!!! Then they pressured my boyfriend into a single cab chevy, which is not even close to what he wanted and they promised brand new tires on Friday 8/5 which when my boyfriend went to pick it up had tires with 95% tread and a screw in the front passenger tire.... So they promised it to be ready yesterday which.. SURPRISE!! It still had the screw!!!!!! So i ask my boyfriend are you sure you want to continue this deal and he decides we wants to get his money back. So last night around 8:30 we go there asking for a copy of all his papers he has signed to see if we can get out of the deal since he has not taken legal possession of the truck yet, it is still sitting on the lot. That and for proof that he is in fact financed. We were then pulled into a room with about 5 of their guys and they were very aggressive in telling us no they do not have the copies on the property right now (which is illegal, they need to keep all documents on site for 7 years) and that they wouldn't print out proof that he is funded only show us on their computer, exact words were " we are only showing you this once that is it". The computer said that this deal was "booked" not funded which meant that the deal is not done!! But they kept arguing with us that it means the same thing and not to look at that... Then my boyfriend proceeded to say well if you will not provide me with my paper work i will contact my attorney. Then they started yelling at us to get out. So my boyfriend and I proceeded to walk away from the dealership and one of their managers then chased us out yelling "you want to play games? bring it on cowboy!" We were then followed for 2 miles down river road by one of their dealership guys in his nice xxx BMW....a very noticeable car obviously. Oh and don't worry I took pictures and videos. So if you're in the area looking to buy a car or truck do yourself a favor and don't go to auto town. More

Horrible servive This is the worst car dealer out their do not do business with them they will try to lie their way to get you in a car and when it it comes to custome This is the worst car dealer out their do not do business with them they will try to lie their way to get you in a car and when it it comes to customer service forget about it shady as xxxx More

Car Business Sleaze... HORRIBLE! We purchased 2 cars (1 new, 1 used) in the same day last year and had our contract numbers altered. We had our 2 antsy kids with us and hadn't noticed We purchased 2 cars (1 new, 1 used) in the same day last year and had our contract numbers altered. We had our 2 antsy kids with us and hadn't noticed the change in terms but the sale price was 3k more than originally agreed on for the used vehicle. Since then, my husband has used the service department twice and was met with attitude and arrogance. They do not communicate, could care less about when your vehicle gets in or gets finished and treat their customers so unprofessionally it's almost unreal. We were looking for a small dealership as a "home base" for when we replace vehicles every few years with a great service department... AutoTown IS NOT IT!!!!!!! More

Horrible customer service, Liars, Thieving xxxxxxxx! I fell for the same trap as everyone else here! Promises were made that they would take care of everything, but when it came down to it they refused & I fell for the same trap as everyone else here! Promises were made that they would take care of everything, but when it came down to it they refused & told my boyfriend he was on private property & would have to leave. They sold me a car that needed 4 new rims, a window washer motor, & the ever famous extended warranty! I wanted the warranty because we didn't believe the car had only towed bikes when it had an aftermarket trailer brake installed. The car wasn't meant to haul heavy loads. After we signed, Alex called us to come back in because the found a better lender who would finance with a lower rate, so we did, & after getting our letter from the credit union, the price had jumped from $13,000 to almost $19,000! We dropped off my car to have the mystery vibration fixed & checked for an oil leak (my boyfriend found an oil gasket ring on the oil pan & left it there intentionally). Fred acted put out that we expressed our concerns, & when mentioning my extra key that was written in the contract, he said they weren't buying me a new key. We reminded him about the contract & he said we would have to contact BMW & have them call him for a credit card number. We left the dealership & never heard what was going on with my car. We called several times & they said the tires were balanced, but didn't know what the vibration was. My boyfriend asked that they put new tires on it & they said it wasn't in the contract. After arguing with Alex & Fred, & telling them we wanted our trade in back, they finally agreed to put tires on. He called again a couple days later & they said it was finally fixed. When he picked it up, they had only put 2 new tires on, they didn't check the oil leak, the gasket was still there, my gas was almost empty, there was shoe prints & moss all over my interior & seats, & it still had a vibration. When he was angry & asked to speak to Matt, he was told no & he was on private property & had to leave. I ended up buying 2 new tires & 4 new wheels. I decided to take my car to BMW to get checked, but needed my warranty information. When we called the warranty company, they had no record of us! My boyfriend called Alex who said the paperwork hasn't been sent, but would fax it right away. Hours later they still hadn't gotten it. He called Alex again, who said they had just overnight mailed it. He called the next day, still nothing! It had been a month since we bought the car, & no paperwork! They lied about everything, added an extra $5000 in unknown fees to my contract, & failed to contact us about anything! Alex is a compulsive liar who can't do his job, Matt is a cheap coward who finds any way he can to screw someone over, & Fred has no business in customer service! Since buying my car there, my boyfriend & I have received several letters in the mail from many different lenders about our recent application for a car loan! I'm pretty sure that wasn't necessary & does more harm to your credit than help! More

They will F@&$ you over They clearly stated that they would include a free warrantee with the purchase if our car. We got the bill the next month and they added on $5000 to t They clearly stated that they would include a free warrantee with the purchase if our car. We got the bill the next month and they added on $5000 to the cost because of the warrantee that they told us was free. I have talked to them about it and since the car has already been bought and funded by the credit union they told me tough luck dude. They already got their money so they could care less about anything else. They will take advantage of you and try to screw you over so please do not buy from this dealership. The quality of there vehicles are not good as well. This is the worst decision I have ever made. Don't make the same mistake as me. More