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Auto Park Ford La Porte - Service Center

La Porte, IN

4.7
243 Reviews

243 Reviews of Auto Park Ford La Porte - Service Center

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December 05, 2023

My car displayed engine coolant hot warning, so I pulled over and called service department. They sent someone out to look at my vehicle, followed me back to the service center, gave me a loaner car while m More

by Preston591959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Grooms
Dec 06, 2023 -

Auto Park Ford La Porte responded

Preston, Thank you for your very kind service review. Robert and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Auto Park Ford La Porte.

Dec 06, 2023 -

Preston591959 responded

Thank you for being so customer oriented.

November 22, 2023

The staff was fast and professional. Will kept me updated with the progress on my car. More

by cynthialantz2011
Recommend Dealer
Yes
Employees Worked With
Levi Archambeault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Forry
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Caley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Trowbridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Goodwin
Nov 24, 2023 -

Auto Park Ford La Porte responded

Cynthia, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 16, 2023

They were punctual and did the oil change quickly but I still need my recent for the job well done More

by grandpadan21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Caley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

grandpadan21 responded

Please send my reciet for my recent oil change

Nov 16, 2023 -

Auto Park Ford La Porte responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Auto Park Ford La Porte to be a positive one. Please don't hesitate to reach out if you need anything else.

October 28, 2023

Quick, on time and very friendly service. Scheduled appointment they were ready when I pulled up even 15 minutes early More

by mikecarlson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Caley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Goodwin
Oct 30, 2023 -

Auto Park Ford La Porte responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Auto Park Ford La Porte.

October 28, 2023

Service was okay. Additional 3.5% to use a credit card will make me think again about coming back. More

by kevinzy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Communication done by text.
Oct 30, 2023 -

Auto Park Ford La Porte responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a 5-star experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 21, 2023

Was upset after receiving my auto back that it made a noise while driving it. I just ok it back to find out it needed a front end alignment because the tires were “feathered”… why would you even rotate t More

by piglover68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake McCarthy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Auto Park Ford La Porte responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 14, 2023

Fast and friendly service. Got my car in right away. They are very professional and honest. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Caley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Auto Park Ford La Porte responded

Thank you, Gary, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Auto Park Ford La Porte.

October 12, 2023

They are very professional and thorough. They have very quick service and are very dependable. More

by hardknocks56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Mishler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Grooms
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Auto Park Ford La Porte responded

Thank you! Tim and Robert appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Auto Park Ford La Porte.

October 10, 2023

Ready to answer a question asked to log another transmission issue for the record that is what he did today More

by Secburkef150
Recommend Dealer
Yes
Employees Worked With
William Caley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Auto Park Ford La Porte responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 24, 2023

Vehicle has had a seat problem but it has been fixed. Vehicle is just out of warranty but since this has been an on going problem, they fixed it with no charge. More

by cobra jet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Caley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Auto Park Ford La Porte responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Auto Park Ford La Porte.

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