Auto Merchants

The experience was great and everyone was informative and helpful throughout the entire process.I would definitely recommend this dealer ship helpful throughout the entire process.I would definitely recommend this dealer ship More

Ray and Tommy were super helpful with the purchase of our vehicle. We came in not thinking we would be able to walk out with the car we wanted but we did on the same day. The process was super easy and they vehicle. We came in not thinking we would be able to walk out with the car we wanted but we did on the same day. The process was super easy and they were very accommodating as well. Great guys! More

We recently purchased a vehicle from Auto Merchants, Inc. , and we couldn't be happier with the exceptional customer service we received from Ray Fuentes. Living in Wisconsin, we were initially hesitant about , and we couldn't be happier with the exceptional customer service we received from Ray Fuentes. Living in Wisconsin, we were initially hesitant about buying a car from a dealership in Texas, but Ray made the entire process so easy and stress-free. Ray went above and beyond to make us feel comfortable. He provided detailed videos of the vehicle, thoroughly explained the Carfax report, and clarified all the warranty details. His transparent and informative approach reassured us that we were making the right decision. Thanks to Ray's outstanding assistance, we found exactly what we were looking for. When we need another vehicle, we will definitely be reaching out to him. We highly recommend Ray Fuentes to anyone in search of a vehicle! Thank you, Ray, for your exceptional service! More

Extremely customer focused and will work to make the deal go through. Very, very satisfied with service given by Chris and Ray. Both work to provide the customer experience as well as the best deal possibl go through. Very, very satisfied with service given by Chris and Ray. Both work to provide the customer experience as well as the best deal possible. Great individuals, go see for yourself. More

I purchased my new Tesla from Omar, and he was just amazing. From start to finish he answered all of my questions and was very patient with me. This is my second purchase from Automerchants and will de amazing. From start to finish he answered all of my questions and was very patient with me. This is my second purchase from Automerchants and will definitely be back for a third car soon! More

My experience with auto merchants in Plano was a night mayor one I found out the vehicle that I brought never went through inspection DPS motor vehicle told me this went to have a service done they told m mayor one I found out the vehicle that I brought never went through inspection DPS motor vehicle told me this went to have a service done they told me I needed brakes that the brakes were really bad I called the dealership the manager laughed at me he said the Acura dealership is trying to take your money this went on for days it would cost 1,600 to pay so I did while waiting for may truck I went over to a sales guy asked him what would the numbers look like if I traded my vehicle first thing he did was pull the car fax he said miss did they give you the car fax I said know they told me there was know accidents he said your vehicle was in three accidents and it was stolen all I could do was cry when he showed it to me so I traded Grubb Acura worked there magic and got me out that vehicle they paid it off I brought a warranty for that vehicle Grubb Acura told what I needed to do to get my money back since February I’ve filled out the form sent it back to merchants today is May 14 2024 I called the warranty place they told me they sent the check to them and they cashed the check April 14 2024 I had been on the phone back and forth with auto merchant saying they didn’t get the check when they had the cashed the check and never notified me NAAC warranty sent me proof I got back on the phone with auto merchants they made it seem like NAAC warranty was wrong I emailed proof to auto merchant they released the check to me yesterday May 14,2024 be careful with this dealership they are liars point blank Respectfully Submitted More

Excellent customer service. They did not try to haggle me and finance was very quick . Thank you They did not try to haggle me and finance was very quick . Thank you More

Timely response, nice professional, straight to the point, no haggle selling. If you know what you and did the research...smooth experience. Chris was my sales rep and was great. point, no haggle selling. If you know what you and did the research...smooth experience. Chris was my sales rep and was great. More

We got great service and got a great deal on the Toyota Highlander with Omar. It is a very clean car. I was also helped by Ara when I came back for my owners manual he was very helpful and polite. Highlander with Omar. It is a very clean car. I was also helped by Ara when I came back for my owners manual he was very helpful and polite. More

Auto Merchant's has a reputation for selling "bad tilted" or "salvaged title" vehicles. They were not upfront with me about the condition of the car and I didn't receive a Carfax on the 2016 Infiniti Q50 I p or "salvaged title" vehicles. They were not upfront with me about the condition of the car and I didn't receive a Carfax on the 2016 Infiniti Q50 I purchased. This was bad deal from the start, poor customer service, I recently preformed more research on the Auto Merchants past sales and found. They have listings of known sales concerning “lemon” vehicles. I received a phone call from management at Auto Merchant’s trying to intimidate me and threaten me. They indicated a counter-lawsuit would be filed due to my personal experience as a customer along with the review I had left on their websites. I do believe that they're a bunch of crooks and thieves and that's their method of business. Do not do business with Auto Merchant’s. The only reason I was doing business with them was because the vehicle was in my target price range. If I had known I was purchasing a lemon. I would have walked out the door the very same day. I think they are the ones writing their own reviews to maintain a somewhat decent rating. Don't purchase any vehicles from Auto Merchants they sell lemon cars. More