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Auto Mart USA

Aurora, CO

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681 Reviews

835 S Havana St

Aurora, CO

80012

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681 Reviews of Auto Mart USA

August 12, 2017

Thank you Auto Mart! This was mine and my husbands first time purchasing a vehicle and Auto Mart made it not only fun but very affordable! Alma was very helpful and friend More

by Heather Nichols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Sandoval, Stephen Edwards, Alma McNeely Riera
July 27, 2017

streamline process had a great experience with the dealership. Salesman Felton was very nice, friendly and personable. I didn't feel pressured to purchase and they were More

by mrsklip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felton Adams
July 26, 2017

First time Buyer Love how they helped me out took their time to make sure I get the car I wanted! I would recommend this dealer to everyone I know. More

by Uli2198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alma McNeely Riera
July 24, 2017

Absolutely horrible customer service. It's a shame to have to write this review. I actually really liked working with the guy who sold us our car. He was amazing. However we've had our car More

by Tiarawilson036
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Barbar, Marco Sandoval, Stephen Edwards, Keith Fresquez
July 19, 2017

Got a great new ride They helped me find a solution to the problem I was having with trading in my car it did take a while but they were trying to get me the best deal and More

by Jenn_7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Sandoval, Alma McNeely Riera
July 19, 2017

Worst place to go to total rip off Worst customer service ever! First time buyer and I got ripped off I lost a lot of money and they sold a car that they knew that did not work at all. More

by B23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco Sandoval, Gandhy Benitez
Jul 21, 2017 -

Auto Mart USA responded

Worst Customer Service Ever?! You can’t please everyone, but we sure try. Some people are impossible. First a review of the facts: Our customer bought a 2010 Jeep Wrangler ”As-Is, No Warranty”. She declined to purchase a Service Contract that would have protected her in the event of a mechanical breakdown. She bought a used car. Since she purchased it AS-IS, Auto Mart USA is under no obligation to perform any repairs whatsoever. However, we tried to help her. We diagnosed the problem, fixed it and returned the vehicle to her. The Jeep ran for a bit and the problem returned. At that point we turned to the experts. We took the vehicle to Larry H Miller Cherry Creek Dodge Chrysler Jeep. They kept the vehicle for 2 weeks, re-did the repairs we had completed and stated that the vehicle was fixed. It was not. They took it back and tried to fix it again. Auto Mart USA paid them $791 even though we were not legally liable for a penny. In spite of what she says, we were in almost daily contact with the vehicle owner. She also had frequent contact with the Service Writer and the Service Manager at Larry H Miller. We regret that this customer is unhappy. We sold her a quality, pre owned vehicle. We went above and beyond all legal obligations and tried diligently to repair the vehicle. Larry H Miller is willing to stand behind the repairs they did, but apparently the vehicle owner declined to give them another chance to fix the vehicle. We are a locally owned, family run business. We have been in business since 1983. In all these years we have pleased the vast majority of our customers. Nearly everyone is very happy with their car, the service and our people. Cars can be unpredictable. We don’t manufacture them, but we try to provide a problem free experience for all our customers. We do this by safety inspecting and reconditioning every vehicle in our own shop. Our system is among the best in Colorado!

July 15, 2017

Bought My Car Here and Service it Here Also! I Love this Place! THEY are so nice and professional. I bought my car here and Service it when needed! I highly recommend Auto Mart USA, To buy ask More

by Rhanda Gibson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Barbar, Keith Fresquez
July 07, 2017

Awesome service Thank you for helping my family with our new car purchase. Love my Civic it is the best!!! We were there less than an hour and I got what I wanted. More

by Stansberry01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Sandoval, Keith Fresquez
July 06, 2017

Best car buy experience Great selection, great financing options No pressure salesman, very welcoming and friendly staff.. highly recommended Joe was my main salesman and More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Barbar, Alma McNeely Riera, Joe Thomas
July 04, 2017

1st car and best experience This experience was awesome the guy that helped us was Joe and he really made us feel at home and welcome great sales man if you come here ask for joe More

by Taco king
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Sandoval, Joe Thomas
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