Auto Market

Outstanding Customer Service & Car of My Dreams! I purchased a gorgeous Range Rover from Auto Market in January. The car looks and runs like a brand new one. My purchasing from Auto Market saved me I purchased a gorgeous Range Rover from Auto Market in January. The car looks and runs like a brand new one. My purchasing from Auto Market saved me a fortune! Even if they do not have your car in stock ask if they can find what you are looking for. This is what they did for me! I will always shop here for all my purchases! Thank you everyone at Auto Market! More

Not sure if I would go back We bought a car from here and our time on the lot was good. Easy going staff and a good price on the car. We signed our paperwork and went on our way. We bought a car from here and our time on the lot was good. Easy going staff and a good price on the car. We signed our paperwork and went on our way. We were happy with our interaction with Auto Market AZ, UNTIL we had an issue with getting our plates. Haydee kept telling us that the plates would be in soon, but they weren't. We had to ask repeatedly for her to issue an extension on the temporary plates. We contacted the DMV and found out that she hadn't filed the paperwork yet and the plates would NOT be in soon. She was not available when we called back and we couldn't get anyone to help us. I finally called and threatened to call the office of the investigator general (which is what you should do if you're being given a hard time by a dealer), I was then told that they would send me temporary plates that day. I was treated so poorly that I immediately went online and started leaving 1 star reviews on any platform I could find. I got a phone call from Chayse in less than 15 minutes from posting poor google, facebook & yelp reviews. Suddenly, they were very concerned about our satisfaction as customers. To his credit, Chayse took care of our issue within a few hours and got us permanent plates the same day. Why couldn't anyone else on the staff treat us this well? If not for the issue with the plates, I would have been very satisfied with our experience with Auto Market AZ. Trying to mislead customers that something is being done when it isn't is deceptive. My advice is if you ever deal with them, only deal with Chayse and ask questions to verify everything they tell you. More

Do Not Purchase!!!! We purchased a used vehicle from AZ Automarket in Scottsdale and have had problems ever since. We paid $10300 cash for it. The GM, Sadir offered his h We purchased a used vehicle from AZ Automarket in Scottsdale and have had problems ever since. We paid $10300 cash for it. The GM, Sadir offered his help as our vehicle stopped again and we were told by another mechanic that it was the fuel pump. Sadir had our car towed to the dealership. They sent it to a BMW Specialist, Babbit motor werks in Scottsdale. They did a diagnostic and advised that the fuel pump is bad. I have the diagnostic. Sadir did not replace the fuel pump as the diagnostic states. He gave me a receipt over a week later after he charged me $325. My car is now at another mechanic shop as the fuel pump is bad. I have been calling and calling to get my $325 back but no return call. Please avoid this place! Terrible service and shady GM More

Bad business dealings no customer service BUYERS BEWARE, they are scam artists.They don't have qualified mechanics to check out the cars they sell. When they break down 48 HOURS LATER, they pu BUYERS BEWARE, they are scam artists.They don't have qualified mechanics to check out the cars they sell. When they break down 48 HOURS LATER, they put band aids to get you out of the lot, then your screwed. After awhile the sales man does not even return your calls or texts. My son had to pay $1,600 to a independent mechanic to repair his 3 week old car after the mechanic at Auto Market AZ told him he really did not know how to work in his car. Then they refused to reimburse him the full amount, only 125.00. I get its a business, but if you have a do unto others and run business plan, the public needs to know. Also we found out the lemon law does not apply for used cars. WITH THIS COMPANY YOU TAKE ALL THE RESPONSIBILITY. They don't care and don't want to hear from you. More

Missing Federal required emissions components I purchased a 2013 Chevy Silverado Duramax for 28,000,I put $6,000 down. This is the first diesel truck I've had and noticed aftermarket exhaust on t I purchased a 2013 Chevy Silverado Duramax for 28,000,I put $6,000 down. This is the first diesel truck I've had and noticed aftermarket exhaust on the truck so I was concerned that it might not pass smog. Chayse, the salesman assured me that it would pass smog because it doesn't "blow black smoke" Its true it doesn't blow black smoke and the truck will pass the federally required opacity test, but the truck is missing federally required emission components, or they have been "tampered" with. I live in Las Vegas and can not get the truck registered until the truck passed the visual portion of the inspection. Ive spent and additional 3500 on fixing the EGR, buying a catalyst, buying a diesel particulate filter, buying a Def tank and def filler neck. When I informed the dealership of my problems all they would say is they "didn't have smog in Arizona in 2017", which is a LIE. To me the ethical thing to do would be take their tampered with truck back and refund my money. Sell the truck someplace without emissions. That's what I would do, just really disappointing. The Nevada emissions lab at the DMV placed a hold on my truck until everything is returned to a factory setting, and explained if this had happened in Nevada they would force the dealership to return my money and I would return the truck. Still considering getting a lawyer. More

Went the extra mile! These guys went the extra mile, figuratively and literally! I found the car on their website, but when I got to the lot it I found out they had just g These guys went the extra mile, figuratively and literally! I found the car on their website, but when I got to the lot it I found out they had just gotten it themselves and had not yet cleaned or serviced it. So needless to say that, as well as a few issues needed to be dealt with. However, I needed to have the car the next day, so as my husband and I were trying to navigate our schedules/rides for the next day in order to arrange drop off for service, the sales manager offered to provide me a ride home after drop off. We aren't terribly far, but probably a bit further than most dealers would drive. So I drop it off, and was told to pick it up the next evening. When I arrive, the cleaning wasn't completed. They apologized profusely and offered drop the car off at my work the next day once the work was completed. My work was much further from them than even my house...so that I thought was a great thing for them to do. It wasn't a perfectly flawless experience, but for me personally it is more important to assess a company less by the mistakes made and more by how those mistakes are handled. And this car dealer put the customer above all else. More

Not as great as expected This had to be the worse experience I've had at a dealership. I went to see a car marked in "excellent condition" online for the dealership. After fin This had to be the worse experience I've had at a dealership. I went to see a car marked in "excellent condition" online for the dealership. After finally coming to see the car, the dealership must have failed to mention online that the vehicle had engine issues, as well as wrap issues also a cracked windshield as well as most emblems for the vehicle manufacturer missing on the car. this complicated quite a bit but I was still very excited about the car. After signing the paperwork I wasn't able to get the vehicle unfortunately due to the cost of insurance which I understood completely, it happens. But, overall, the dealership LIED about the condition of the vehicle online and lied in person about the vehicle as well. Very pushy manager and very rude after finding out I was not going to get it due to the cost of insurance. Will NOT be recommending this dealership to fellow business partners mainly due to the dishonesty and rudeness of the staff here. More

Great deal, good people If you are expecting the gimmicks of the big dealerships, then you are in the wrong place. There is no red carpet service here. What you get is hone If you are expecting the gimmicks of the big dealerships, then you are in the wrong place. There is no red carpet service here. What you get is honest price for a used car. Yes it is a used car so set your expectation right, do your homework researching the vehicle and bring your check book. The folks at Auto Market AZ will work with you on minor things that you notice ex: a worn tire or the like but they can't help you with major items because they are operating on a very thin margin. The allowed me to take the car to a mechanic before I purchased it. They were very nice. Steve Dagher is a very friendly guy and if you meet Sadir that would be because you are asking for something that will break their bank :-). That does't mean that he wouldn't try to help you. Victoria Ahern was the nicest of the bunch. May be I'm biased because I dealt with her the most. I gave her my information and left and when I came back after work, my paperwork was done it took less than 15 minutes to sign and drive. More

Best car buying experience from a dealer ...EVER! I was looking to trade in my 2006 BMW 530xi for another BMW. I had already been to several other lots and got "low balled" on my trade-in value and no I was looking to trade in my 2006 BMW 530xi for another BMW. I had already been to several other lots and got "low balled" on my trade-in value and not the best customer service nor first impression. As a result of my frustration other dealers I decided to call first and apply online for pre-approval before even going to the lot. I got approved and went to go see the car that I applied for HOWEVER, when I got there in person I seen about seven other vehicles that I was also interested in. (In other words... they have a really nice selection of pre-owned Europeon cars.) I ended up test driving about six of them! lol :-D Each time they let me go off by myself and take as much time as I wanted to inspect and drive each car. When I finally decided on a BMW 335i they were willing to negotiate the price and gave me the maximum amount for my trade in. The tread wear on my new car was pretty worn out on two of the tires so at first they were willing to swap the tires and rims on another car and put it on mine but they weren't compatible with the TPM. Soooooo instead, Sadir put an entire brand new set of tires on my car at half the cost to me. :-) ...very fair! They also have the option to purchase a full bumper-to-bumper warranty at the time of purchase that is equivalent to the original manufacters warranty. Which basically covers almost everything with zero deductible and no out of pocket costs for repairs! AWESOME! Hands down!... this the best used dealer that I have dealt with thus far. Everyone from the Owner to the sales people to the service tech were very polite, friendly, and informative with no pressure. I HIGHLY recommend this dealer! More