Auto Giants Nissan

Great experience Our Sales representative was very attentive from the time we walked onto your lot. He showed us all the cars with our requirements. He discussed all Our Sales representative was very attentive from the time we walked onto your lot. He showed us all the cars with our requirements. He discussed all financial options with my husband that would benefit us. He was very helpful from the start to the finish. When I came to pick up my car I was not happy with the repair job they did on my car but Troy made arrangements to have the the bumper painted and the car inside and out clean again and also put me in a Rental so it did not inconvenience me in any way. When I picked the car up the next day the car looked wonderful. Troy made the experience buying my car fun and exciting. More

no gimmicks Troy S was wonderful!!! Fast and simply costumer service, he asked me what I wanted got me preapproved and I'm so happy with my "2015" Altima. Also go Troy S was wonderful!!! Fast and simply costumer service, he asked me what I wanted got me preapproved and I'm so happy with my "2015" Altima. Also got me a much lower Apr of 4.9 when originally with my credit it would have been a 16?. More

Awesome customer service. Came in to see the new 2015 models and worked with Peter Nartey who gave me exceptional customer service and was very patient with me. Left very plea Came in to see the new 2015 models and worked with Peter Nartey who gave me exceptional customer service and was very patient with me. Left very please with my new 2015 Nissan Sentra which I love. More

A Deal Gone Right I was pre-approved and was car shopping...1st stop Nissan, Toyota and then Honda. Once my Sales Consultant Claude started discussing possibilities an I was pre-approved and was car shopping...1st stop Nissan, Toyota and then Honda. Once my Sales Consultant Claude started discussing possibilities and showing me various Nissan Rogues I felt anything was possible. I went in there with a plan and determination..also being a Nissan Rogue owner already I knew I would be happy in another one. I needed to make sure my monthly payments were doable. Not only did the team including Brian crunch enough numbers to get me comfortable..they beat my pre-approved interest rate. Lastly, I ended up in a 'Redskins' color Nissan Rogue!! I didn't have buyers remorse when driving off...but I still couldn't believe I just walked away with a brand new 2015 Rogue. I'm a happy camper and will definitely send other potential buyers to them without hesitation. More

Making car ownership possible! For the SECOND time, the professional and caring folks at Cowles Nissan worked tirelessly and diligently to get me out of a vehicle that i was upside For the SECOND time, the professional and caring folks at Cowles Nissan worked tirelessly and diligently to get me out of a vehicle that i was upside down in by OVER $10k and put me into a NEWER vehicle! Tony, Claude, Nate and ESPECIALLY Mike, made absolutely sure I got the BEST service possible! I not only got a new vehicle, but Mike Drury made sure i had GAP and top of the line maintenance for my vehicle. All for a price i can afford. I am so grateful for the tireless efforts put in by the wonderful folks at Cowles Nissan! I recommend them to EVERYONE! More

incredibly easy to deal with Seamless experience. The sales person and finance were awesome. All questions were addressed and although this wasn't our first new car purchase we we Seamless experience. The sales person and finance were awesome. All questions were addressed and although this wasn't our first new car purchase we were impressed with the options they offered. The inventory was easy to navigate and I will return. More

False Promises Hello, I would like to start by saying; I absolutely love my new 2014 Nissan Sentra SL. I purchased my vehicle during the Memorial Day weekend of thi Hello, I would like to start by saying; I absolutely love my new 2014 Nissan Sentra SL. I purchased my vehicle during the Memorial Day weekend of this year (5/28/2014) from Cowles Nissan of Woodbridge, VA. The sales consultant was Mr. Brian Johnson. He was professional, friendly, and straightforward and remained true to his words, which I appreciated very much. Mr. Johnson explained everything that i was to receive with the purchase, “Verbally”. He said boastfully, that buying from this dealership has its advantages, because many benefits already come standard, like lifetime oil change and lifetime state inspection. Brian even took the liberty and scheduled the initial oil change with the service department on behalf of me. I was very impressed. In a nutshell, my overall car buying experience from Cowles Nissan was very smooth, very pleasant. The vehicle i eventually ended up purchasing was originally not found in any nearby dealer’s inventory. It had to be brought over(driven) to VA from a NY dealership. Couple of OEM parts and accessories were not installed (i.e. Rear Spoiler, Illuminated Kick Plates, Pinstripes & Wheel locks) which had to be ordered from the manufacturer to complete the order. I had to take the vehicle back to the dealership multiple times to get those installed at different dates. Because of this inconvenience to me, Tony Johnson, one of the Managers at Cowles Nissan, promised couple of free fill-ups (free gas) for my vehicle, but again “Verbally”. The offer I am yet to utilize. Today (12/9/2014), approximately six months later, I went to the dealership for that initial oil change and to schedule my next free oil change. This is when my pleasant relationship with dealer took a 180-degree turn. When I requested Mr. Ghani Niazi, another Manager, at Cowles Nissan, to schedule my next free oil change, I was given a blank and surprised look followed by “What are you talking about? There is no such thing as free lifetime oil change or state inspection”. I asked that Mr. Brian Johnson come in and ratify my claim. I was told by Mr. Niazi that Brian does not work at this dealership any longer. Mr. Niazi then proceeded to explain, as if I do not fully comprehend “English”, that all his sales consultants are very knowledgeable and they would never make any such statement about free lifetime anything. Mr. Dan Wernitznig, General Manager, was also present at the scene and seconded Mr. Niazi’s statement. Mr. Wernitznig then took over and explained, “Often times “customers” come in and make false claims, but he is not saying that I am lying. Besides, I did not have any “written” proof that Brian indeed made that statement about free oil change and state inspection. His dealership policy clearly dictates that. As such, he cannot do anything even if he wanted to. I must have misunderstood”. Sure, Mr. Wernitznig, is not saying that, just implying that I am (lying). The dealership policy, as explained by Mr. Wernitznig and Mr. Niazi, that only the first 2 oil changes are free and the state inspection. None of which are posted anywhere, I should mention. Bottom-line: (with some crude sarcasm) • I am naive; I will be the first person to admit that. I am a fool that I believed the “Verbal” empty promises by a reputable dealership, their Managers and their sales consultant. • I am a Software Consultant for the DoD, well to do, can afford the brand new customized vehicle but went back to the same dealership because I cannot afford the oil changes and state inspections. • I am ignorant because I do not know when someone is calling me (their customer who bought a vehicle from their dealership not too long ago), a liar to my face (implied) • A GM of a dealership cannot make any exceptions or at least try to accommodate their “paying” customer. • I still believe in principals and ethics, and expect others to do the same. More

Oil Change I have been getting my oil changed here for over 3 years. I am usually greeted with the standard customer service greeting nothing out of the ordinary I have been getting my oil changed here for over 3 years. I am usually greeted with the standard customer service greeting nothing out of the ordinary or over the top. They do have a nice waiting area with wi-fi, not greatest reception but its doable. My only complaint is that i have had a knocking on the car, and I have take it to the dealership twice and no one has said anything?? I also took my car to another dealership, and used to get the exterior washed at the dealership. I guess my complaints to Nissan HQ's via the survey have now gotten this dealership to offer car wash coupons( you might have to ask for it), in the event that the car is not washed or the washer has gone for the day. Overall, I have had good service there. More

Outstanding Experience! Two weeks ago I decided to trade my 2005 Saturn Ion in that I still owed money on the loan. This car just had the ignition recall done. I contacted Co Two weeks ago I decided to trade my 2005 Saturn Ion in that I still owed money on the loan. This car just had the ignition recall done. I contacted Cowles Nissan by internet request. I really didn't think that Cowles Nissan would be able to help me but friendly Amber gave me a call and I decided to go in. On a Saturday afternoon I went in and Ariel greeted me and immediately began helping me look for a car. He said he had been there a couple of months. But he did a great job! He showed me several Versas which I was interested in. I am a small car guy lol. Its funny becuase I got excited about the fuel economy of the Versa and I used to be a horsepower guy when I was younger. Ariel really knew well the features of the cars he showed me. I decided on 2015 Nissan Versa S Plus in titanium grey. By the time financing was helping me I found out I had three people helping me with a payment I was comfortable with and they did. They also told me they took some money off the car to help me which was awesome. At the end of the sale Ariel thoroughly showed me all the features on the car and then I drove home. I have been buying cars for 21 years and this was the best experience I have had. I have also been a GM owner all those years but I always wanted a Nissan and thanks to such a great crew at Cowles Nissan they made it happen. More

Mr. Darrin card This was one of the most enjoyable buying experience I have ever had. Tony Johnson was so great to work with and mike Drury put my mind at ease. Brian This was one of the most enjoyable buying experience I have ever had. Tony Johnson was so great to work with and mike Drury put my mind at ease. Brian Johnson was extremely knowledgable about all the options on my new truck. I would defently recommend this dealership to a friend. More