Auto Giants Nissan

I was willing to drive to Woodbridge, Va. (from Chesterfield) to look at a particle vehicle primarily because I was told by the person who set the appointment that the price would be negotiab (from Chesterfield) to look at a particle vehicle primarily because I was told by the person who set the appointment that the price would be negotiable. After talking with the salesperson and doing the test drive, a person (who I believe was the sales manager) said the price was not negotiable. Had I been told that when I made the appointment, I would not have driven all that distance to begin with. They also wanted to charge a $999.00 processing fee, which was also non-negotiable. We were led to believe that, by law, that fee was not negotiable. When I returned home, I tried to verify that. I went to a site called "Virginia Automobile Dealers Association" and according to this site, dealers are not required to charge a processing fee at all. It is a business decision that each business makes. It also states that each dealership determines how much to charge for processing. As my son and I were leaving, the sales manager(?) asked if reducing the (sales) price by $100.00 would make any difference? I said "No." That question made it sound like maybe the price was negotiable afterall, but now it was too late. So our experience overall was a very negative one. But I don't blame the salesperson for any of that. He did his job - we had no issue with him. The bottom line is, we would not recommend buying a vehicle from this dealership. More

Claude was extremely helpful to get me in the car I specifically wanted. He is a very sociable person to negotiate with. Claude made the sale a smooth, fun process. Soon I was driving off the lot. Than specifically wanted. He is a very sociable person to negotiate with. Claude made the sale a smooth, fun process. Soon I was driving off the lot. Thanks again Claude for all of your help. You’re my guy for all my future purchases. More

El señor Joel bautista nos atendió de una manera muy profesional una persona muy conocedora en atención al cliente profesional una persona muy conocedora en atención al cliente More

The staff was very attentive and helpful in finding me the right vehicle to fit my lifestyle and needs. I now go there for my service as well because the customer service is so outstanding. the right vehicle to fit my lifestyle and needs. I now go there for my service as well because the customer service is so outstanding. More

Four years coming to this dealer and no complaints. My sales representative which I highly recommend to anyone, Jainnie, make sure you get her as she will give you an excellent customer service and My sales representative which I highly recommend to anyone, Jainnie, make sure you get her as she will give you an excellent customer service and satisfaction guaranteed More

My sales consultant and sales manager were great in assisting me find my new 2021 Nissan Kicks. assisting me find my new 2021 Nissan Kicks. More

Purchased a car here and the dealership sent in the wrong paperwork to the bank and now threatening to call the cops if I don’t bring back the vehicle I have a contract on back. Wouldn’t recommend doin wrong paperwork to the bank and now threatening to call the cops if I don’t bring back the vehicle I have a contract on back. Wouldn’t recommend doing business with them or the GM David. The owner should check into how he runs business. More

While in the process of purchasing a vehicle from this dealership, they sold the car to someone else! The manager claimed that they don’t “hold” cars, but we were in the process of purchasing it! We had a dealership, they sold the car to someone else! The manager claimed that they don’t “hold” cars, but we were in the process of purchasing it! We had already worked out the financing, all we needed to do was sign the papers and pick it up! Buyers beware! Do not purchase a vehicle from these con artists! More

Worked with Pat and one of his associates on purchasing a used vehicle. Literally the smoothest process I’ve ever experienced in buying a car. Their team met me at the price point I was comfortable with whil used vehicle. Literally the smoothest process I’ve ever experienced in buying a car. Their team met me at the price point I was comfortable with while offering to correct some cosmetic issues on the vehicle. Very impressed with their customer service and their willingness to negotiate in order to get to YES. Highly recommended! More

Cowles Nissan is the place you want to get your next car. Fredy and Dave were amazing. Truly an exceptional car buying experience. Make sure you ask for Fredy. Fredy and Dave were amazing. Truly an exceptional car buying experience. Make sure you ask for Fredy. More