Auto Gallery Imports

Criminals I should have listened to the people who told me to stay away from dealers in NY. The salesman Joe and I negotiated a price on a vehicle over the cou I should have listened to the people who told me to stay away from dealers in NY. The salesman Joe and I negotiated a price on a vehicle over the course of several days and finally settled on a number. They came down a few hundred dollars off what was listed on thier website based on some other competitors. They were very weary about putting anything in writing because "they were so busy and did not have time". They kept insisting that I come in person to finalize the deal and that nothing was going to change last minute. I believed them. Finally it was time to setup financing. I worked through this process with a guy named Steve and then a guy named Sean. All of a sudden, the number changed. They tacked on an additional $2700 in "fees" even though I had solidified an out the door cost prior to that. I got TrueCar involved to hold them accountable and all of a sudden, some of those fees went away. They claimed it was an "administrative error" on thier part even though they told me it was standard process. I guess I have too much faith in humanity, I honestly did not think a person could be that malicious. Disgusted by the intentional deception, I decided to pass; stay away from these guys. More

Great guys great sales I walked into auto gallery with the intent to just only look at cars and not actually go there and pick one up. When I went to go check out this clean I walked into auto gallery with the intent to just only look at cars and not actually go there and pick one up. When I went to go check out this clean c250 coupe I didn't really wanna buy it at first as I come in I'm greeted warmly by like a family member. Jp helped take me to the c250 and I saw it was all cleaned and seemed they cleaned all the cars as much as they possibly can. The interior was beyond comfortable and I decided to take it for a ride around. All I had to do was show my license and we were off! I liked the car and really enjoyed it and I couldn't hold myself back haha. JP introduced me to josh one of finance managers. After playing some back and forth talk we got to a pretty well thought out price I returned a week later with the ca waiting for me in the front cleaned up and I left. I could have left the same day but I wasn't ready to commit to the car for a week. Best place to get a used Mercedes in my opinion thanks jp and josh might come back for a bmw. More

Amazing! I love buying new cars and usually it's hard to find a dealership you can trust a lot. I decided to go the luxury style for my next ride and looked fo I love buying new cars and usually it's hard to find a dealership you can trust a lot. I decided to go the luxury style for my next ride and looked for local places with good deals and acourse had to be used didn't wanna break the bank with some brand new Mercedes benz! I looked and found auto gallery imports they had a large selection of cars I couldn't even decide so I went into see what they had and boy was I happy to find about the deals they were offering which were pretty cool. I looked at mainly the cheapest luxurious car they had which were the bmw 328i's which I loved the look of them. Definitely was overall happy with my sales guy Nathan and the finance manager Steve. Definitely a place to check out if you want some guys who will treat you with respect and get you in a car in the same day! More

Dealership heaven so as the title says personally i believe this dealership is dealership heaven. I was so excited when i walked in and even more thrilled when i walked so as the title says personally i believe this dealership is dealership heaven. I was so excited when i walked in and even more thrilled when i walked out. I walked into auto gallery with the intent to buy a 328i with red interior and as many packages it could come with. When i met the guys at auto gallery i was beyond happy with how i was treated as a customer. I went in for the exact bmw i listed and was shown a 328i with exactly what i wanted but also shown a 335i with exactly everything i wanted aswell. As you can tell i decided to go the 335i route and boy am i happy i did. The car drove better and felt alot better. Thanks to nathan who helped me get this bad boy today and definetly will be back, they deserve as many reviews as they can get! More

Smooth!!! Looking online to see what local dealerships had in their inventory, we were amazed at the selection of the Auto Gallery dealership. What I thought wa Looking online to see what local dealerships had in their inventory, we were amazed at the selection of the Auto Gallery dealership. What I thought was going to be visit to just 'look around, see what was available and ask questions, turned out to be a great car buying experience. Nathan, our sales person, was extremely helpful and answered all of our questions. There was not one single push to buy or hurried moment to make a decision. Not only did we leave that same afternoon with our first BMW 335XI, we left knowing we would return for our second. More

Liars - Stay Away I saw a car online and decided to check it out. I spoke to Kurt and he kept harassing me everyday to schedule an appointment. There was only one pictu I saw a car online and decided to check it out. I spoke to Kurt and he kept harassing me everyday to schedule an appointment. There was only one picture of the car online so Kurt sent me more pics. I drove an hour to get there to only find out that the car wasn't there yet and Kurt had sent me pics of the interior of another car. Complete scammers and liars. Stay Away More

Scammer Auto Gallery Imports overcharged me $$$$. its unbelievable on how they did. They all were in to it. they gave me a bunch of blank papers to sign ahead Auto Gallery Imports overcharged me $$$$. its unbelievable on how they did. They all were in to it. they gave me a bunch of blank papers to sign ahead and didnt give me enough time to read. Standing over my shoulder, holding the papers for me, to pressure me to sign. I knew I was so stupid, but I was a first time car buyer so I had no idea. They kept moving me around room to room so I was so confused and didnt realize they were frauding me. After made all payments and signed contract, they put all the papers in an envelope and walked me to the car. Then, they started the car for me and put the envelope in the draw in the car for me. Its all ready to go. I didnt suspect anything by that time, I drove away, got home, looked at the contract, and I was charged $$$$ more than what I expected to pay. I realized now that they scammed me and forced me to leave asap and accept the delivery, and I did. They tried to confused me with the extended warranty price but I tried to do the math and it all made no sense. I tried to call them, left messages so many times, the managers are never available to talk to me. The receptionist is also very rude. Went there to have them explain but they filpped story around and lied. I looked at better business bureau website. There are also similar cases like mine, and people signing blank papers, from google review. Look at the one star reviews, they are real. Five stars reviews are fake. The lawyers suggest me to file a complaint at Nassau County Consumer Affair and Attorney General Office which they can definitely help. I am even in touch with some prople who got frauded from this business, and that makes its even more clear that this business has been scamming people for years. Too bad, many people dont complain it directly to the official consumer affair/fraud and other people eventually become victim. More

Scam Artists Very bad deceptive and shady tactics going on here. Buyer beware. Video tape your encounter if possible. Get everything in writing and cross out any Very bad deceptive and shady tactics going on here. Buyer beware. Video tape your encounter if possible. Get everything in writing and cross out any blank lines on your forms. More

WORST DEALERSHIP EVER STAY AWAY FROM THIS PLACE. They have the worst customer service. Our sales guy was named Josh. He looked and talked like he was new in this business. STAY AWAY FROM THIS PLACE. They have the worst customer service. Our sales guy was named Josh. He looked and talked like he was new in this business. He quoted a price and then I asked why didn't the amounts add up and he said that they do "balloon financing." Later he asked his "boss" Vinny to come over and Vinny gave us the price and I asked is that the final price and no other fine print, in other words, do you do balloon financing. His response was, "no we do not do balloon financing here." It was a quick sale for them since we liked the car and it had all the specifications we were looking for. We negotiated a little bit but they only came down on the price by $200 after Josh claimed his boss Vinny had a lot of pull. $200 is less than 1% of the price, what kind of pull is that?? Anyway we bought the car and they owed us the 2nd key that came with the car. I've been calling and harassing Josh on the phone and he has been avoiding my calls. I've left messages and he has never returned my messages. Finally when I got a hold of him on the phone, he said he would call me back after he speaks to his service manager. It has been one week and I STILL have not heard back from him after he promised to call me back. WHAT KIND OF CUSTOMER SERVICE IS THAT? DO NOT COME HERE. They dodge your calls after making the sale and they all look like a bunch of sleazeballs. ALSO DO NOT BUY THE WARRANTY. Sam the finance guy makes a commission off every warranty he sells. We tried cancelling the warranty and Sam could not be reached. I will be filing an official complaint. Here is an update. Purchased the car on 1/25/16. Today is 3/1 STILL NO 2ND KEY. Oh and I guess what? I called the warranty company and they said they never received any funds for the warranty. The funds are still with the dealership. Great, I paid for a warranty that I don't have and that they won't cancel even though cancellations are allowed under NYS Law § 7903. So what does that mean? The dealership is STEALING the funds for the warranty. Losing patience with this place. Josh (salesperson) & Sam Kaye (finance manager... lol still can't get use to that title) are now open to talking to me on the phone after a negative review has been posted. The key is still being 'worked on' and Sam Kaye still refuses to refund the extended warranty/service contract. At this point I might as well dispute the down payment on the car paid by credit card, Would NEVER recommend anyone to come to this place unless you are looking to deal with thieves. I hope the owner of this place takes this review into consideration. Stop defrauding people, look at all the negative reviews. I would give negative stars if that was an option. I would also blast your facebook page if I had facebook. I would encourage everyone who has been scammed by this place to file an official complaint with Nassau County Consumer Affairs department, Better Business Bureau and the NYS DMV. The NYS DMV regulates dealerships. If that doesn't get them to budge, find a lawyer that practices consumer law. I know I will. More

Very bad - never waste time This was the worst experience we had. The Internet sales person calls in the morning to come down and take a test drive, we go there driving 2 hours j This was the worst experience we had. The Internet sales person calls in the morning to come down and take a test drive, we go there driving 2 hours just to find out that car was not there! When asked what happened, he mentioned that the car went into Mercedes Benz Service Center! It looked like that they had sold that car that we were interested in, but they still wanted us go there to take a look at some other cars they had and allure us to buy that. The restrooms were dirty with no paper towels, and the type of talk by sales person looked very unprofessional. I will never visit them again - just a sheer waste of time. More