Auto Buying Service
Fairfax, VA
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Process was great ordering our 2015 F150. It was an easy setup to get qualified & set up our loan. Our negative experience started after delivery of our vehicle. When it arrived it looked lik It was an easy setup to get qualified & set up our loan. Our negative experience started after delivery of our vehicle. When it arrived it looked like someone had purposely made deep scratches down the whole passenger side & a couple on the driver's side. I questioned the delivery driver before he dropped the vehicle about all the damage but he said he didn't know anything about it. I immediately took pictures and called before the driver left (it was a personal driver with vehicle trailer, not a big company). ABS assured me it would be taken care of immediately. After weeks of trying to get things straight, I finally took it to a local shop, got the estimate for fixing the damage/paint & sent it to James as directed. To this day, it was a year in April, NOTHING WAS EVER DONE or any attempts to make things right! Just SEVERAL calls & texts that getting an answer was like pulling teeth... definitely giving me the "run around". When we first were going through the process of buying this for my husband's birthday I was excited about how easy things were. The price was good & pictures of the truck were amazing... vs... what showed up in our driveway. The vehicle is great, but cosmetically IT IS NOT WHAT WE PAID FOR! So, overall it was a HORRIBLE EXPERIENCE and not one we will EVER do again! Which is sad because if things had been done correctly we would be loyal customers & use them when shopping for my next vehicle & for my 2 kids that will be driving in a couple years. Changed my stars from 2 to 5 because management is trying to work with us & give us a positive experience. More
Terrible place to buy a car from only had my car for 2 months and had to come out my pocket 7,300 for a leak in the engine it’s not fair that I have to pay for a problem that I told y’all about after a we months and had to come out my pocket 7,300 for a leak in the engine it’s not fair that I have to pay for a problem that I told y’all about after a week I bought it. The manager told me out his mouth that y’all car are inspected and will pass any inspection that car y’all sold me need 24,000 worth of work that needs to be done I can’t even get tags on the vehicle with so much work that need to be done… I got a bad deal from y’all guys and y’all know that.. I’m a single mom trying to do the best she can and now y’all added this to my list I will never use y’all and tell everybody I know please don’t buy a car from y’all company More
Made several attempts to contact. Emails. Text. Know one ever responds. Can notmake a purchase when they do not return your contacts. Tried the phone also. No one answered. ever responds. Can notmake a purchase when they do not return your contacts. Tried the phone also. No one answered. More
Very friendly staff, and ready to assist me from the Very friendly staff, and ready to assist me from the moment I walked in. I had a trade-in which they looked at and offered me a great deal on. When l Very friendly staff, and ready to assist me from the moment I walked in. I had a trade-in which they looked at and offered me a great deal on. When looking at the options for cars James was only too happy to show me as many options as I wanted and was happy to answer any questions - as silly as they may have been. Going over financing they looked after me to get the best rate for financing and showed me options regarding the incentives that were available to me. More
My experience with Auto Buying Service by far the best. Specifically, working with Ilyas to purchase my new truck was excellent. From our first conversation to picking-up my car, Ilyas communicated freque Specifically, working with Ilyas to purchase my new truck was excellent. From our first conversation to picking-up my car, Ilyas communicated frequently and effectively. He was thoughtful and authentic throughout the entire process by answering my questions and setting reasonable expectations. I could easily see he had my bests interest in mind and I came to consider him more of a trusted advisor during the car buying process. I'd recommend him to anyone interested in purchasing a new car and he'll be the first person I contact when I need a new truck down the road. THANK YOU! More
I had been in a few times and drove a few different I had been in a few times and drove a few different Trucks. I had been looking since December. Each time I came in JESSICA was VERY pleasant and pati I had been in a few times and drove a few different Trucks. I had been looking since December. Each time I came in JESSICA was VERY pleasant and patient with me. She did not put any pressure on me & was always willing to help me. She was always there when needed her. I finally made my purchase of a 300NX Black on Black. I cried screamed & laughed at the same time. JESSICA gets 5 PLUS STARS!!!! She was WONDERFUL.!!!! More
We were fortunate enough to have Sam as our salesman. I We were fortunate enough to have Sam as our salesman. I would have to say that he is by far the best car salesman I have ever done business with. I r We were fortunate enough to have Sam as our salesman. I would have to say that he is by far the best car salesman I have ever done business with. I really liked that he was not like the rude car salesman. He had tremendous patience with us and extensive knowledge of the car we chose to purchase. He even "went to bat" for us on the value of our trade-in vehicle. The entire family at AutoBuying Service treat you like you are a part of their family. I would highly recommend this dealership to my friends and family for their next car purchase. THANKS SAM AND ABS More
Best service from my salesman Mason. He took me out in a 2017 Porsche Cayenne Turbo and really showed me how much power the beauty has.. he also bought my wife and I lunch. Out of all the dealerships I have 2017 Porsche Cayenne Turbo and really showed me how much power the beauty has.. he also bought my wife and I lunch. Out of all the dealerships I have been to. Mason gave me the best customer service and now I have a new Porsche! More