Austin INFINITI - Service Center

Fantastic service! I have always received exceptional service at Austin Infinity and this was no exception. Kenny Colllns was my service advisor this visit. He listened I have always received exceptional service at Austin Infinity and this was no exception. Kenny Colllns was my service advisor this visit. He listened patiently to all of my concerns, answered my questions, made honest recommendations, and didn't try to oversell me. He was very professional and has a caring, outgoing and friendly personality. When the service work was going to take longer than expected he offered me a loaner vehicle and he found some coupons to lower my costs. My car was finished sooner than expected, everything that was done exceeded my expectations and the total cost was less than expected. I will be continuing to have my car serviced there and highly recommend them to anykne wanting to recekve excellent service. More

Awesome service by Bobby Davis and the drivers who picked up and returned my vehicle. Everyone I dealt with was extremely courteous, informed and helpful service by Bobby Davis and the drivers who picked up and returned my vehicle. Everyone I dealt with was extremely courteous, informed and helpful More

No nonsense top notch service Took my car in for standard maintenance. Greeted and checked in very friendly and professionally. i was given a private office so that I could study w Took my car in for standard maintenance. Greeted and checked in very friendly and professionally. i was given a private office so that I could study while I waited, which was very minimal. More

Great service . Staff was very helpful and polite. The process was very efficient and I had minimal wait time. Bobby was vey nice and he made sure I was taken car . Staff was very helpful and polite. The process was very efficient and I had minimal wait time. Bobby was vey nice and he made sure I was taken care of. If at any point he was assisting another customer other service advisors quickly jumped in to get me taken care of. More

Great service by Dave Dave is always super helpful and considerate of my time. He makes the process fast efficient and complete. He makes sure I have a loaner when needed a Dave is always super helpful and considerate of my time. He makes the process fast efficient and complete. He makes sure I have a loaner when needed and calls with updates More

Dropped off with a problem that didn't have a clear solution Nick was able to evaluate a problem that was hard to articulate and had it fixed all in 1 day. My car is 100% and ready for summer vacation. Nick was able to evaluate a problem that was hard to articulate and had it fixed all in 1 day. My car is 100% and ready for summer vacation. More

AC repair My AC failed, which is mission critical this time of year. I had a loaner and the AC was fixed in one day. Bobby Davis and the rest of the service st My AC failed, which is mission critical this time of year. I had a loaner and the AC was fixed in one day. Bobby Davis and the rest of the service staff provided good service as usual. More

Friendly and helpful Rachel, in scheduling, was very helpful over the phone and in getting an appointment at the time and day that I needed to have my car serviced, as I a Rachel, in scheduling, was very helpful over the phone and in getting an appointment at the time and day that I needed to have my car serviced, as I am from out of town. Also, she made sure I had a loaner car so that I would be able to attend a meeting in Austin while my vehicle was being serviced. Bobby Davis sent me a text and email to let me know what services my vehicle required and to ask for authorization to perform the services. More

Great service as usual Dave treated me well as usual. Service took about the amount of time he predicted, and he recommended a few services that may need to be done in a co Dave treated me well as usual. Service took about the amount of time he predicted, and he recommended a few services that may need to be done in a couple of months. My QX60 was clean and ready to go on time. More

awesome Dave is an amazing man. He is always helpful and consistent. Very though at what he does and help you make decisions that are best for your vehicle. Dave is an amazing man. He is always helpful and consistent. Very though at what he does and help you make decisions that are best for your vehicle. More