Austin INFINITI

The Service personnel are knowledgeable, communicate well, and are very kind to customers. You leave with a certainty that all is right with your vehicle. well, and are very kind to customers. You leave with a certainty that all is right with your vehicle. More

Exceptional service, timely, professional and makes you feel like family. Highly recommend this dealer from the sale to service scythe sale. feel like family. Highly recommend this dealer from the sale to service scythe sale. More

It is an honor to be a member of the Austin Infiniti family. Let me start by saying I drive from San Antonio Texas to Austin Texas for services for my vehicle. Dave Hendrick (Service Advisor) and Mario family. Let me start by saying I drive from San Antonio Texas to Austin Texas for services for my vehicle. Dave Hendrick (Service Advisor) and Mario Trevino (Inspector) are without a doubt the ideal professionals representing Austin Infiniti extremely well. There professionalism an expertise gives customers the calm and ease of knowing that their vehicle is in the care of caring professionals. I applaud the care and concern they give each and every time I am trust my vehicle to them. They are the Abraham Lincolns of Austin Infiniti. There Dave is the most honest service advisor I have ever encountered in the 8 years of me owning my Infinity. I take pride in writing this review because all too often the bad is said but the good is always overlooked for just a thank you. I truly appreciate the expertise and being a part of an outstanding family such as Austin Infiniti. Job well done to Dave Hendrick and Mario Trevino they are always working hard at Austin Infiniti. I look forward to the next service visit. Thank you for all your hard work, dedication, outstanding customer service and most importantly your honesty. More

I’ve been coming to Austin Infiniti for service, but this was the first time working with a sales team member for a new vehicle. I’m so glad I worked with Zaira. From her personable interaction with me this was the first time working with a sales team member for a new vehicle. I’m so glad I worked with Zaira. From her personable interaction with me to her positive energy, she made my experience exceptional. Prior to my appointment, she corresponded with me to ensure I had a time that worked for my schedule and was very accommodating when I kept having to reschedule due to work. The day of my appointment, she had a car picked out for me and when it turned out that the car sold before I got there, she found me an even better model! We had a fun test drive after which she was able to work within my budget and drove away in a fabulous new ride. In addition to working with Zaira, she connected me with John who walked me through my car’s features and even gave me a sweet tip on how to easily place it on neutral. All in all, I’m very pleased with my first car buying experience at the dealership. Thanks Zaira and John! More

This was my 1st time to this dealership. i needed an oil change and I am under warranty. Everyone was friendly and very professional. Trevor explained what the service consisted of. Technici i needed an oil change and I am under warranty. Everyone was friendly and very professional. Trevor explained what the service consisted of. Technician communicated via text from Trevor - 2 additional Adonis - break fluid and wiper blades. I did not choose the break fluid but I had noticed issues with my blades - so I had them change these. I live 1 1/2 hour outside of Austin. I need to make sure I am comfortable with all work especially driving home. More

I had walked into the showroom not sure on whether I even wanted an Infiniti. Was looking at Lexus and other options. One look at the car and after an excellent 2.5 hour session with PJ Garcia who patiently wanted an Infiniti. Was looking at Lexus and other options. One look at the car and after an excellent 2.5 hour session with PJ Garcia who patiently took us through all the innumerable features and an amazing test drive where he encouraged me to test out all the power and thrust I could subject it to. I was sold there and then and bought the car within 3 hours of entering the showroom. Great ambience backed by great sales skills by PJ. More

My service adviser Lily was outstanding! !!!! She let me know everything that was going on with my car from start to finish. She is very knowledgeable in all aspects of her job. She answere !!!! She let me know everything that was going on with my car from start to finish. She is very knowledgeable in all aspects of her job. She answered every question I had in a courteous manner. All in all, she is very thorough and detailed in her work load. Not just for me, but for all who she was helping. I seen her just hustling everywhere multitasking. I would highly recommend her . I give her 5 stars of customer service. Thanks Infiniti for having such a valuable employee. Julie McDaniel More

Worst experience I ever had. Had to drive 2 hours to see car. Dealership sold car while I was on the road, would not hold it for me after making a reservation. Salesman sold m Had to drive 2 hours to see car. Dealership sold car while I was on the road, would not hold it for me after making a reservation. Salesman sold me out to another salesman. If he had called, I would told him coming for my reservation. Instead, he sent a test after I left home and didn't see it until I was heading back home. Worst experience I have ever had, I will never go back Austin Infiniti or talk to LT again. Me and my wife left disrespected by the salesman and the Austin Infiniti. Craig More

By far the quickest, simplest, and most relaxing car buying experience we have had. Straight to the point, no sales gimmicks or pressure to buy add-ons, just a quick and simple transaction as we wanted. buying experience we have had. Straight to the point, no sales gimmicks or pressure to buy add-ons, just a quick and simple transaction as we wanted. We were out the door with our new car in about 30 mins More

Great experience! I look to work with people and companies that like, trust and understand. Dave was professional, effective and efficient. I look to work with people and companies that like, trust and understand. Dave was professional, effective and efficient. More