Austin INFINITI

Sold me a vehicle with 7 year old tires and a promise to repair a rim but have yet to receive a returned phone call. Salesman told me tires are good for 15 years. Being that I purchased from another city I repair a rim but have yet to receive a returned phone call. Salesman told me tires are good for 15 years. Being that I purchased from another city I was told I needed to put down a refundable $500. When I got there I was told it was known refundable and added to my contract. Since then I had to purchase 4 new tires because chunks of rubber were flying off, Pay for a rim repair and a loss of $500 because of a lie. As a disabled Army veteran I have high standards and will never allow anyone to mistreat me. Or anyone else this is my review of Austin Infinity. More

Excellent service as always. Biggest reason I’ve been with Infiniti for so long is Dave! Biggest reason I’ve been with Infiniti for so long is Dave! More

My car needed a lot of work as it’s 14 years old and as always, Dave took very very good care of it and Jeremy the inspector was thorough. I love having the video and seeing what needed to be done and I lo always, Dave took very very good care of it and Jeremy the inspector was thorough. I love having the video and seeing what needed to be done and I loved how Dave worked with me on how to get these things done and what was absolutely necessary to get done now. Absolutely super dealership with kindness and understanding and sensitivity and thoroughness. We’re lucky to have them in Austin. More

Buying my 3ed Infiniti. Lt was my Salesman and Audrey did the finishing touches. Great job by all. Lt was my Salesman and Audrey did the finishing touches. Great job by all. More

Great service. I really appreciate the personalized service provided by the staff. Would definitely recommend Infiniti. I really appreciate the personalized service provided by the staff. Would definitely recommend Infiniti. More

Dave is a great service advisor. I trust his advice and feel very welcome at the dealership. HI expertise helped me come up with a plan to slowly service items in line of urgency. Th I trust his advice and feel very welcome at the dealership. HI expertise helped me come up with a plan to slowly service items in line of urgency. Thus, allowing me to monthly go back and service on item at a time. Thus, taking away the one-time big money hit. More

Everyone was super nice and communicative regarding my vehicle repairs. Job was done quickly and thoroughly vehicle repairs. Job was done quickly and thoroughly More

Excellent customer service is the backbone of any successful business. It is what keeps customers coming back and inspires them to spend more. Dave Henricks’ ability to interact with clients has successful business. It is what keeps customers coming back and inspires them to spend more. Dave Henricks’ ability to interact with clients has significantly increased customer retention. His exceptional communication skills help build rapport and address customer inquiries and concerns. I have observed Dave’s skills, professionalism, expert knowledge and personality help streamline work-related processes within the service department. He effectively distribute tasks, and create robust team collaboration. Dave does not hesitate to providing fresh perspectives on specific maintenance issues. He goes the extra mile to understand customer’s needs by helping them make informed decision about their vehicle. He shows confidence in communication and product knowledge, often exceeding expectations for all things service related. He has remarkable communication skills, timely completion of requests, and honest product suggestions with respect to vehicle requirements. Mario Trevino, consistently demonstrates professionalism throughout the inspection and maintenance process. His unparalleled diligence, meticulous attention to detail, and technical skills with timely completion of tasks make him a valuable asset to the Infiniti Maintenance/Service team. His attention to detail, exemplifies his technical expertise in the care and passion for not only his job, but the vehicles he service. It is an honor driving from San Antonio to Austin Infiniti to experience customer service at its finest. THANK YOU! Dave Henricks & Mario Trevino for always going above and beyond. Thank you again. More

We are planning a trip to Maine next month, we needed an oil change and a few small items checked. Jon Simmons took the car in, gave us a loaner car and had the work performed. The car was returned clean a oil change and a few small items checked. Jon Simmons took the car in, gave us a loaner car and had the work performed. The car was returned clean and ready to go! For five years Jon has been there for us and our car for any little concern, always pleasant, and professional. More

Very professional service in a clean, beautiful facility. I went in for a complimentary oil change & tire rotation. They also washed my car. I cannot rate this dealership any higher. I even received a video I went in for a complimentary oil change & tire rotation. They also washed my car. I cannot rate this dealership any higher. I even received a video of my car from the technician while I was in the waiting room. More