Auffenberg of Carbondale

Went in to possibly purchase a truck that was well over ALL of the websites that provide vehicle values. Was able to get them down a measly $1,400 which was closer to the value but still just a little high ALL of the websites that provide vehicle values. Was able to get them down a measly $1,400 which was closer to the value but still just a little high. Decided that since the truck had a decent carfax and the people were friendly that I'd possibly give it a shot. Until I noticed their fees. I noticed a $699 "non-negotiable" Auffenberg Advantage markup. When asked, I was told that it was non-negotiable and every vehicle sale has this. I then asked what in the world do I get as a buyer? I was informed it was lifetime paint protection, lifetime seat and fabric protection that if I got in with my key in my pocket and damaged the seat it would be covered. YEA RIGHT! I was also told that it included the flashing third brake light system called Pulse. I then stated, well I don't care about any of that. So you guys are installing a flashing third brake light that mind you has NO data whatsoever that it reduces rear end collisions on every vehicle out here including new and marking up your vehicles $699? I was informed that on the new inventory it comes pre-installed by the manufacturer of the car. Complete xx! I can promise you that GM is not installing that on every car. Side note on this, BE CAREFUL about that third brake light. Be sure to read your warranty. Most warranties will say something about installing any parts on the vehicle that are not OEM will void your warranty. I then notice a $395 "documentation fee"... That's a separate fee from the electronic filing fees that the state of Illinois charges them for titles and license. I just had this explained by a dealer whom I fully trust that they get charged around $100 from the state since they're filing on behalf of the state. So that price I mentioned earlier that they came down, shot right back up with their stupid fees and "Auffenberg Advantage" the whole deal felt very loan sharky and greedy. This is more directed toward the salesman himself but he had no idea what he's talking about when it came to vehicle specifics. Anyhow, in my opinion horrible experience, horrible dealership will never be back. I will go somewhere else every time. Buyers please beware, especially about the warranty situation, that's half the reason to buy a new car. More

Friendly and helpful staff , quick turnaround on service app. Very knowledgeable about their vehicles in stock app. Very knowledgeable about their vehicles in stock More

Easy to work with. Work was done in a timely manner. Did an excellent job. Work was done in a timely manner. Did an excellent job. More

Ridiculous Visited your dealership Sat. spoke with Scott and looked over the 2016 Cascada you have listed for $22,000...I was very interested in the car but he w Visited your dealership Sat. spoke with Scott and looked over the 2016 Cascada you have listed for $22,000...I was very interested in the car but he would not budge off the listed price...Never heard of such a thing...I told him cash...of course my convertible has very little trade value...but come on...who the xxxx pays list!?!?! oh and you might tell him I looked up all his special certified crap and saw it was included..blew that out of the water..No thank you...beautiful car tho!!! Oh and I was warned about your dealership so my bad for expecting better... More

Nice people just not customer smart Nice enough guys but they wouldn’t budge to make a dream car less by $2300. That’s it. Was ready to pay cash for the car but they won’t work with peop Nice enough guys but they wouldn’t budge to make a dream car less by $2300. That’s it. Was ready to pay cash for the car but they won’t work with people. Car is 4 years old and been on the lot 80 days. Don’t be jerks. Work with people. Lost my business for good! More