Auffenberg Kia
Shiloh, IL
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Great service! Received my vehicle on time. My car was clean and ready to go. Received my vehicle on time. My car was clean and ready to go. More
I brought my vehicle in for routine maintenance and to address a couple of recalls. I received several texts showing their inspection of my vehicle. The service advisor was friendly and efficient, They fi address a couple of recalls. I received several texts showing their inspection of my vehicle. The service advisor was friendly and efficient, They finished the work quickly. More
Cameron the salesman did an amazing job. He was very transparent and upfront about costs. I would buy from him again. And the finance person worked really hard to get the work paperwork d He was very transparent and upfront about costs. I would buy from him again. And the finance person worked really hard to get the work paperwork done fast. This is my second car that I have purchased from Auffenberg in the last year and both times, the financing process took forever eventhough the staff is busting their butts. Management owes them a big thank you for tolerating the understaffing and for how hard they work. Those employees are amazing and I hope they get treated as such. More
Clean. Service techs were nice and very helpful. I had an appointment for my first oil change. They got my vehicle in service on time. Service techs were nice and very helpful. I had an appointment for my first oil change. They got my vehicle in service on time. More
Very friendly. The car demo could have been more thorough. Sales person very friendly. Business Manager very good and not overly pushy. The car demo could have been more thorough. Sales person very friendly. Business Manager very good and not overly pushy. More
Shady place to say the least . totally unprofessional people at the service department childish lazy store general manager setting in his office with his feet on his desk playing o totally unprofessional people at the service department childish lazy store general manager setting in his office with his feet on his desk playing on his phone when there is issues going on with his employees and customers buying cars having issues with them. I told the salesman and finance both that I only wanted to be financed through Kia one and done. Do not run my name to any other financing without my permission. They ran my name through other finance companies after I clearly asked them twice not to when I bought the car. It was supposed to come with two key fobs, but one of the irresponsible salesman lost a second key fob so I was told at that time to come back to the service desk two days later and they would program a key fob when I came back to have the key fob programmed. I went to the service desk where I was told to go explain to the guy behind the service desk that I’ve been waiting a half hour and I was there to have a key fob programmed for a car. I bought that one of the key fobs was lost. He promptly threw a fit, saying that I was acting like an entitled, customer yelling and acting childish in front of other customers while the general manager of this store just sat in his office with his feet on his desk, playing on his phone instead of coming out talking to his employee about the way he’s talking to customers that are buying cars from the dealership. I will never ever buy a car from this car lot again or recommend anybody to go there as I said shady to say the least I am going to seek legal action against financing for running my name more than once as I ask them not to do more than once, there was no reason for it. My credit score was almost 800 instead of dropping the price on a car to get somebody a reasonable rate they wanna run your name 100 times so they get the maximum amount of money you get a higher interest rate and a higher car payment not how a business should be ran at all More
We enjoyed working with Camron Blunt. He was truly helpful helped me get the exact car I wanted He was truly helpful helped me get the exact car I wanted More

