Auffenberg Kia

Had a great experience with Dan Slaughter buying a new Carnival. He was very polite and helpful and worked hard to find the exact vehicle we wanted!! Very knowledgeable and didn’t rush or pressure us in t Carnival. He was very polite and helpful and worked hard to find the exact vehicle we wanted!! Very knowledgeable and didn’t rush or pressure us in the least. If you need a vehicle..Auffenberg is hard to beat!! Thank you!!☺️☺️😁 More

We just bought our 3rd vehicle from Dan Slaughter and could not be happier with him. Dan goes out if his way to fit you with the vehicle that suits you best as well as fits your budget. He has gone ove could not be happier with him. Dan goes out if his way to fit you with the vehicle that suits you best as well as fits your budget. He has gone over and above again for us and am looking forward to our next purchase with him. 5 stars is not enough for the level of service Dan provides during and especially after the sale. When I come in for an oil change he comes by and asks about the family and if I am still loving our vehicles and if there is anything he can do for us. Auffenberg KIA treats customers right!! More

I can’t begin to tell you how pleased I was with the excellent service I received from Auffenberg Kia. Salesman Dan Slaughter was patient with me while I searched for months for “my car”. He was not pus excellent service I received from Auffenberg Kia. Salesman Dan Slaughter was patient with me while I searched for months for “my car”. He was not pushy and gave me plenty of room to make a decision. Auffenberg will always be my choice from now on when it comes to purchasing a car! More

Where to start... it is bad enough to get a recall on a car, but when it takes four hours to put in a part, just to be told that you need something else and it has to be ordered???? I live 1.5 hours from d car, but when it takes four hours to put in a part, just to be told that you need something else and it has to be ordered???? I live 1.5 hours from dealership, they ordered the part my car needed, they called when it came in, I called the next day to make an appointment. It was scheduled and seemed good. I was called 3 more times about making an appt. The third call they said they were going to send the part back if I didn't respond. What??? I called for a week, could not get a human to answer the phone. I finally called SCHEDULING again to make an appt. I explain the situation and the girl puts me on hold to call service to see what is happening, she comes back and says she is sorry, no one answered. No kidding!! She says she will leave a message and if they don't call me, the service manager would call. No surprise, I did not get a call. Fast forward to today, my Husband takes my car to get the part put on, 2.5 hours later they finally come out and say the part is defective and another will need to be ordered. Omg!!! My Husband asked about the back up camera not working and would this part be fixing that, the answer was no. So he asked how to get it fixed. He was told they don't make that part anymore, but we could order one to be found and refurbished. It takes 3 to 10 days to get the part. When they call you, you have 5 days to get it installed, or you will be charged 300.00. The guy asked if he wants to schedule the service and my Husband says when will the part be here, the guy says he doesn't know, but you only have 5 days, or you will be charged. Ok, remember we live 1.5 hours away and both work full time jobs. They went around this bush for a while until it was laughable and my Husband left. This is such a joke of customer service!! More

They tried to tell me that I needed ALL new brakes- all the way around. I know that's not true. When I refused to do this they overcharged me by at least $50 for the oil change & GDI flush they were suppos the way around. I know that's not true. When I refused to do this they overcharged me by at least $50 for the oil change & GDI flush they were supposed to do. They dismissed me like I was nothing when trying to talk to them about it. I really doubt they did anything at all to my car. I will never go back there again. I have had nothing but problems with them. So after this I will be taking my car someplace else. Because these people here try to force you to buy thing you don't need. Because all total would have been around $1000. I have to scrape to get the oil change & GDI thing done only for them to add another $50 for no reason. They really try & succeed in ripping people off there. I don't trust the people there to do their job at all. If they can't get more money out of you they don't have anymore time to deal with you at all. More

I would actually give them zero stars. Made an appointment to get 2 safety recalls fixed, when making the appointment explained this and gave them the recall information and my VIN number that was appointment to get 2 safety recalls fixed, when making the appointment explained this and gave them the recall information and my VIN number that was required. Dropped the car off the night before and spoke with a service center employee who knew the reason for the appointment. Arrived the next evening to find out that no one had even looked at my car, did not call me to explain, and nothing was done on the car. These are safety issues and they didn't even feel the need to call me to tell me the issue. This was a Friday, I told the service center employee I wanted a call from the manager on Monday- I have not received a call or any type of apology from the dealership service manager or any communication at all. Please find another Kia dealership for service. This is the worst service I have ever received, will travel somewhere else to get my car fixed- please be cautious they are horrible to work with!! I will not take my car there for service and I will not ever consider Auffenberg for buying a car if this is how they treat customers. More

Knowledgeable and friendly. Solid communication. I don’t see the need for a twenty five word minimum response here. You want to rethink this survey method. see the need for a twenty five word minimum response here. You want to rethink this survey method. More

I get a call from my daughter, she has a flat tire. No biggie, she pulls into St. Clair Mall to change it. A short moment later she realizes she's missing a part she needs. So, I call Mark hoping he'd a biggie, she pulls into St. Clair Mall to change it. A short moment later she realizes she's missing a part she needs. So, I call Mark hoping he'd at least be able to walk me through what was needed. After about 2 minutes on the phone he goes, "You know what, I'm just going to head over and see for myself." Within 25 minutes of my initial call to him my daughter's spare was on and she was safely back on the road. ***HE LEFT DURING SALES HOURS FOLKS!! We all know working in sales goes, you got to be there to make a sale, let's be honest! But he was willing to possibly lose a new sale to help out an old sale.. 😊 Meant the world to me and my daughter! Thank you Mark for always being there, no matter while buying, leasing or after the sale!! You've always made me feel like all questions I asked were important (and let's be real, some were, well.. NOT) 🤣 The process of buying multiple vehicle's with Auffenberg has been truly memorable! They take care of you not only during, but after the sale as well. Please go check Mark and his staff at Auffenberg Kia! More

Very accommodating and respectful people! They were able to help match our timelines with my price—highly recommend! All staff wanted to help make sale possible! to help match our timelines with my price—highly recommend! All staff wanted to help make sale possible! More