Auffenberg Hyundai

Worst I ever had! Just left Honda dealer who we would have bought a car from had it had leather seats, greater by everyone up to Vice President of dealership , Salesper Just left Honda dealer who we would have bought a car from had it had leather seats, greater by everyone up to Vice President of dealership , Salesperson at Auffenberg was new but friendly and did his job well. Our problem started when we dealt with floor sales manager, we told him what we wanted to pay and the interest rate we wanted him to get close to, he left came back said we had a deal Great, now we go to finance guy and it's getting late, finally the paper work is done and wow we are thousands apart , not what we agreed to, I'm ready to leave . Enter sales manager he said we agreed to that price and I said no we didn't , after a lot of back and forth haggling and crying about losing money never mind that he wanted us to pay more than budget allowed , I wanted to go but my wife wanted the car so we agree to a price , now the extended warranty , I turned it down , it never was explained , but I asked for a copy of sales sheet and finance guy said no, I said but I can buy it later right and he said not at this price, talk about driving away a sale! Now the dealership is closed we told them we would pick up the car in the morning at 10 am , we got there it was raining and cold , walked in finance guy is talking to salesman , never said hello , had to page our salesman, who showed up and told he only had one set of keys they couldn't find the 2nd set but promised he would find and bring them to us, he took my wife out to the car and showed her how to operate controls , we took car home I washed it a couple days later and found a sticky substance on hood and driver side windshield, the pass.side had tape on it from a sticker , I found plastic sheeting throughout car and removed it. The salesman brought us the other set of keys . My thought is no matter how much you pay for a car you should be treated with dignity and honesty. We spent $40,000 dollars on a car and I never felt like we got treated properly.. The Honda dealer where we bought our car we traded in was a Great experience from the sale to servicing. I will not recommend Auffenberg are buy another car myself and I will be looking next year. I know how car sales go I have bought a lot of cars but this is the worse . More

Clean, Friendly, and Professional My wife and I recently purchased a Hyundai Tucson from Affunberg dealer. We where extremely impressed with friendliness of the staff, salesman, and t My wife and I recently purchased a Hyundai Tucson from Affunberg dealer. We where extremely impressed with friendliness of the staff, salesman, and the time it took us to trade. This is our fourth car from this dealer and we are impressed each time we return with the way they treat you and vehicle. More

Great experience We had a great car buying experience. The staff was friendly,knowledgeable, and professional. I would definitely consider buying another car here in t We had a great car buying experience. The staff was friendly,knowledgeable, and professional. I would definitely consider buying another car here in the future. We are happy we made the drive to O'Fallon IL More

Great Experience! The customer service and no pressure event was great to deal with when looking for a vehicle. I e purchased 3 vehicles from this dealership and have b The customer service and no pressure event was great to deal with when looking for a vehicle. I e purchased 3 vehicles from this dealership and have been a great experience. More

Negotiation takes too long... Hidden fees! Sales reps have little to no input in the overall process. Management needs to make process simpler. Shouldn't take 5 hours to buy a car, not to menti Sales reps have little to no input in the overall process. Management needs to make process simpler. Shouldn't take 5 hours to buy a car, not to mention take 2 visits. Sales managers wake up, cut the crap and get down to brass tacks. All your hidden profit(s) gap, protection and $100 nitrogen filled tires is old as well. More

Oil change Started on time completed when stated.Dealership employees were friendly and knowledgeable of my car.car cleaned to my satisfaction. Would have them w Started on time completed when stated.Dealership employees were friendly and knowledgeable of my car.car cleaned to my satisfaction. Would have them work on car again. More

Great Experience From start to finish I had a great experience with the salesman at Auffenberg. I would most definitely recommend this dealership to someone. I am very From start to finish I had a great experience with the salesman at Auffenberg. I would most definitely recommend this dealership to someone. I am very pleased with my purchase. More

Very professional. I was very pleased with the service provided. Would like to be reminded of maintenance schedule. That's all I would ask. Other then that they all rock I was very pleased with the service provided. Would like to be reminded of maintenance schedule. That's all I would ask. Other then that they all rocked. Chuck was an awesome guy. More

Awesome! I wrote in the survey how awesome my treatment from my salesperson, Jerry Fisher,was at Auffenberg Hyundai in O'Fallon, IL 62269. The financing was q I wrote in the survey how awesome my treatment from my salesperson, Jerry Fisher,was at Auffenberg Hyundai in O'Fallon, IL 62269. The financing was quick and easy from Chris Elliott. I couldn't ask for a better experience then when I bought my Hyundai Sonata. I love my Hyundai Sonata!! More

Sonata Jerry Fisher was very helpful and courteous. I would definitely recommend this dealership. This is our second purchase of a sonata and we love them. Jerry Fisher was very helpful and courteous. I would definitely recommend this dealership. This is our second purchase of a sonata and we love them. The only complaint I have ever had is when I brought my first sonata in for service a few years ago and was quoted a price. After the service, I was charged a different amount than quoted. That was upsetting. They did offer a free oil change at next visit, but I never did use it. More