Auffenberg Hyundai

This is long, but read till the end and make up your own mind. My wife went to Auffenberg Hyundai to purchase a 2022 Tucson. (Specifically Limited Hybrid version) I was TDY at the time for the Air Force. Wi mind. My wife went to Auffenberg Hyundai to purchase a 2022 Tucson. (Specifically Limited Hybrid version) I was TDY at the time for the Air Force. With scarcity of new cars, she had to act immediately before it was snatched up. Unfortunately, my wife trusted the salesman (private message me if you want to know who it was) to treat her right and give her accurate information. First problem: It wasn’t a hybrid. It was a normal Limited. The salesman was in such a hurry to make a sale, he never went over the fact it wasn’t a hybrid. Second problem: When my wife asked if it was AWD, he said it was only FWD. She inquired that she thought the limited hybrid only came in AWD. He responded that the Midwest version only comes in the FWD and it would be a special order for AWD. He even said that AWD in this model is only good up till 8 mph and after that really wasn’t worthwhile. AWD is only good on slow ice and snow. (Huh??) Straight out lied about AWD. Instead of going over different models with AWD, he plowed ahead trying to sell this specific car. Our bad for not reading the owners manual of the vehicle and knowing the vehicle better than the salesman. Worse Problem: Lied about financing. We can qualify for any financing, but knew Hyundai was offering a $500 incentive to go through their financing. My wife specifically asked how much additional it would cost for HMF financing. He said that it would only cost an additional $62. She confirmed/asked multiple times. He even said we couldn’t pay it off until we paid 3 months worth of payments. (Huh??) She figured only $62 for financing over 3 months was great, so went ahead and bought the car for $36,995. ($39,381 w/everything) Once she brought it home, she was able to contact me (I was in the field all day) and had her take a picture of the car. Definitely not a hybrid. (No hybrid badge) I also calculated the financing. $451 over three months. (Almost the same amount we were supposed to save) I called Hyundai financing and they said we could definitely pay off immediately and there is no such thing as having to pay 3 months worth of payments. Called the manager at Auffenberg and told him of the horrible experience she had buying the car. The only thing he could offer is if he found a hybrid car in the next 72 hours, we could trade that in and pay the difference. I knew they would have no incentive to find a vehicle. Surprise--they didn’t find one. We called other Hyundai dealers in St Louis and they said they would never trade a car with Auffenberg. The other option was to have his appraiser look at the car and give us an offer. 20 additional miles, we brought it in and they offered us….$33,000. CARMAX offered us $38,000 for the car a day later. My wife could see the manager and salesperson hiding in their office. Wouldn’t even come out to talk to her. We talked to another Hyundai dealer in St Louis (he wanted to speak on condition of anonymity) and he couldn’t believe what information he told my wife, why he didn’t educate her on all the different models, confirm if that was really the vehicle she wanted, and lied about financing. He was amazed the salesperson would do that in today’s market since new cars sell themselves. He said if one person doesn’t buy it, there are twenty people behind them that will buy it. I’m so disappointed in how a dealer and salesman can take advantage of someone because they don’t know the cars better than they do. If I knew what I know now, I wouldn’t have ever gone to Auffenberg. We still absolutely love our new Tucson Limited. I know new cars are incredibly hard to find now, but you have to ask yourself, “How much is that car really worth, is it really worth going to a certain dealer or should I just wait until another dealer I want to go to has the car I want?” Please learn from my mistake. Choose wisely. More

Jerry Fisher made the experience very easy and transparent. The price we expected was the exact price we paid, no hidden fees. Great customer service from Jerry the whole time, even checking on us transparent. The price we expected was the exact price we paid, no hidden fees. Great customer service from Jerry the whole time, even checking on us and the car a week after the sale to see if we had any questions. Would highly recommend asking for him if you are interested in getting a new Hyundai from Auffenberg. More

I wish it were possible to give zero stars. I’ve never had a worse experience. The salesman was rude and pushy. He flew through every process as fast as humanly possible. I bought this car for work to use had a worse experience. The salesman was rude and pushy. He flew through every process as fast as humanly possible. I bought this car for work to use with Uber. Instead all it’s done is cost me money because it’s been six weeks and I still have no title. I have called and spoken to so many people so many times. I was told someone accidentally sent my title and paperwork to the wrong bank and now they’re having problems getting it back. Then I was told they were going to make it right by giving me a different car and expediting the title to me but that has never happened. After I was told that people stopped responding to my calls or returning my voicemails for the last 2 1/2 weeks. I have even left a voicemail with Mr. Auffenberg and received nothing back. The temp tags have expired and I’ve already been pulled over once which was embarrassing because I was on a date. I’m actually on the way up there currently to attempt to give the car back. Ridiculous. More

Don't Waste Your Time Took a day off work to help my adult son car shop. We arrived Friday afternoon to test drive a Chrysler 300. Upon arrival, my son went to the restro Took a day off work to help my adult son car shop. We arrived Friday afternoon to test drive a Chrysler 300. Upon arrival, my son went to the restroom and I asked for Keith Dalton, the salesperson I had spoken to on the phone earlier when calling to make sure the car was still available. Keith greeted me and then went to get the car. I then headed to the restroom and when I came outside, Keith was standing by my son - I introduced them. Immediately my son and I were struck by how "dry" Keith was, which was odd because he had seemed friendly just a few minutes ago. We took a short test drive and my son remarked that the windshield wipers would need replaced, but no big deal (not a peep from Keith). When we returned, we began talking about some stains in the driver seat; Keith got out of the car and walked away without saying a word. After a bit, my son and I went inside and Keith directed us into his cubicle, leaving us there for about 3-5 minutes. When Keith came back, I said I have two questions - 1) What is the best cash price for this vehicle? and 2) Can we have our mechanic check out the vehicle? Keith replied that the cash price was whatever price I had seen on the internet and that no, we could not have a mechanic look at the vehicle b/c they had looked it over when they had gotten it and anything that they were going to fix had already been done. Keith's tone was rude, dismissive, and matter-of-fact so I told him we had nothing further to discuss and we left. A few minutes later, we received a text from Keith, "Just so you know I have that car priced to move and it has great value on it. You would be looking at $10,003 out the door on a cash deal if you change your mind. Just let me know. You guys have a great weekend." Our response, "It's a red flag to me, you won't let me put it on a lift and look it over for future problems, Coupled with your lack of interest and bland sales technique. Thanks, but no thanks. Have a great weekend, as well, buddy. Keith's reply, "You seem to have a lot of red flags. No, I will not let you take my car over to Arnold, MO and have a guy look at it. Our car has been inspected before going on the lot. And just because I would not lower the price does not mean we do not want to sell the car. You just didn't like what you heard. Cash deal or no cash deal the price is all the same. That is no problem just wanted to let you know if you changed your mind. Have a good one." First, I have NEVER bought a car without attempting to negotiate the price and any salesman that takes offense to this question and then tries to denigrate me loses my business. Further, the price of the vehicle really wasn't an issue since my son had the cash on hand, but seriously, who doesn't ask and why take it so personally? Secondly, I never once asked if I could have a "guy" look at the car, nor did I ask to take it to Arnold. My exact words were, "Can I have my mechanic check out this vehicle?" Keith never inquired as to who or where, he just immediately let me know they had already fixed anything they intended to. Now, I don't know about anyone else, but that is a RED FLAG - what do you mean when you say you have fixed everything you intend to? I actually had in mind a mechanic at another Illinois dealership close by, but since Keith wasn't listening to anything I said, we never made it that far. The entire point of having it looked at is to know if there are any potential issues down the road - an informed consumer is a happy consumer. Lastly, I should point out I am a 55 year old woman and my son is a 23 year old adult who works for a Missouri car dealership. Now, this is pure speculation on my part, but I believe Keith thought he had a "woman" that he could easily manipulate and then got an attitude when he realized the actual purchaser was my 23 year old son, who was wearing his automotive dealership jacket, and revealed to Keith that he himself is a technician with a dealership. I left a couple of messages for Mike the Manager, never heard back. I did get a call from the Assistant Manager, Keith Chapman, who wanted me to send him the above text messages, but by that point I was already halfway home and told him not to bother, I would just post for other potential buyers. More

Customer service sucks. Service managers do not acknowledge you as customers, they are not friendly, they do not care about you - they only seem to exist to have a job and ta Service managers do not acknowledge you as customers, they are not friendly, they do not care about you - they only seem to exist to have a job and take your money. DO NOT BUY FROM AUFFENBERG HYUNDAI!!! More

Bad customer service Horrible customer service. Sexist, homophobic, uncaring. Service managers do not greet or acknowledge you. It’s just a job to them, not a profession. Horrible customer service. Sexist, homophobic, uncaring. Service managers do not greet or acknowledge you. It’s just a job to them, not a profession. They don’t care about their customers. Do not buy from Auffenberg Hyundai. More

No MVI inspector This dealership does not comply with the motor vehicle inspection law. No MVI mechanic is available without an appointment. Service representative This dealership does not comply with the motor vehicle inspection law. No MVI mechanic is available without an appointment. Service representative was unaware of and uncaring of the law. More

Scott Riddle is a Awesome Saleman! I have sold Automobiles years ago! Scott Riddle was our Saleman his customers service skill outstanding! Polite, Caring and every bit ( Zig Ziegler’ I have sold Automobiles years ago! Scott Riddle was our Saleman his customers service skill outstanding! Polite, Caring and every bit ( Zig Ziegler’s FAMOUS Quote - People don’t care how much you know until you show them how much you care ! Scott really Cares! Thank you Scott! Sorry it took so long to get this done but Hubby’s been sick! Ty u again we love are Baby Blue! From : Steven and Lisa O More

Bait and switch tactics Just had an absolutely terrible experience. Went to buy a Chevy Cruze...got the financing done....They called me to come finish the paperwork at 430. Just had an absolutely terrible experience. Went to buy a Chevy Cruze...got the financing done....They called me to come finish the paperwork at 430. Headed over from St Louis to sign. Arrived a little after 6 pm. THEY TOLD ME SORRY BUT WE SOLD THE CAR! WHAT! Absolutely disappointed. Then, tried to sell me a Hyundai which was a piece of junk. The salesman was in on the bait and switch the whole time. They suckered another couple before us using the same tactics. Very sad after leaving their dealership. I am reporting them to the FTC for consumer fraud and I am reporting them to the State of MO. More

Refused to assist me I am an out of state buyer. I called about a vehicle and asked for additional photos before I booked a plane flight. They said they would not waste th I am an out of state buyer. I called about a vehicle and asked for additional photos before I booked a plane flight. They said they would not waste their sales employees time to send me closer photos of areas of the truck. I told them they would be giving a sales person a sale if they took photos and worked with me. He said no that’s our policy and you probably wouldn’t show up anyways. More