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Auffenberg Ford North, Inc. - Service Center

O'Fallon, IL

4.4
269 Reviews

269 Reviews of Auffenberg Ford North, Inc. - Service Center

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October 27, 2023

Work done was good, but payment issue was a problem. Processing error, but corrected this morning. Thank you John for following thru!! More

by SANDY.TODD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Barkofske
October 27, 2023

They got me in and out and solved my problem with my 2020 Escape in great time! More

by STLSHOOTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Alvarez
October 25, 2023

Took little longer than desired to get it looked at but the service from the tech was good. More

by FIRFITR911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2023

They have stepped up the service department since the Covid issues. I had to find the front service guy both when I dropped it off and when I picked it up. The Parts guys found him for me both times, oth More

by KTONGAYCARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2023

It’ has great service , very clean and the service was done ver well !!!!that’s all More

by BARB.WOLFGRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know many just got my vehicle
October 24, 2023

Everything was explained well. Felt no pressure to do anything. Was done before I expected it to be. Good experience. More

by TADCRAZY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2023

Took a little longer than usual for oil change, but would rather come here for service than anywhere else. More

by MLD871
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2023

Job well done! We appreciate the service we receive at Auffenberg. We’ll be back for service again. More

by FCWELLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

Service advisor was a complete professional who was also very knowledgeable with all the services my 2014 Ford Escape needed. I never felt pressured to add services I did not need. More

by JMELESKY1140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2023

Staff and service good but work to be done is not always completed, plus I live 45 minutes to an hour from service center where I have to take the car. Don't find out until I get home. More

by ski3hearts
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
4.0
This rating includes all reviews, with more weight given to recent reviews.
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