Auffenberg Ford North, Inc. - Service Center

Service center doesn’t,answer phone calls and don’t return calls in a timely fashion. Also, they don’t keep customers advised of vehicle repair status on a timely basis.Truck was dropped off on Tuesday return calls in a timely fashion. Also, they don’t keep customers advised of vehicle repair status on a timely basis.Truck was dropped off on Tuesday morning, received call saying vehicle was not ready and if I could leave overnight. Said yes. I called on Thursday afternoon for status, no answer. Left message. Call was returned on Friday morning, said vehicle might be ready that day, I asked him to make sure to let me know. Called back at 4:30 that afternoon, no answer, left another message. Received call back on Monday morning, Apologized for calling with status on Friday, said they were understaffed and didn’t have time to return call. Said parts were in and repairs should be completed today. They called on Tuesday afternoon, said vehicle was ready and I could pickup. Asked for a customer pickup as wife was gone and had no one to take me to shop. Said shuttle drivers left at 4 pm and he would try to get someone to pick me up. Got text that they would deliver truck next morning. Called back and left message that I needed truck that afternoon. They finally delivered truck around 3:45 that afternoon. Recommended yes with reservations. More

Dedicated support team, focused on the customer. Clean, neat and organized with attention to detail. Clean, neat and organized with attention to detail. More

Service is always fast and friendly. Staff is very helpful and knowledgeable. Will always come here first. Staff is very helpful and knowledgeable. Will always come here first. More

I was able to make my appointment virtually. John Barkofske in the service department took excellent care of me. I am truly grateful and will continue to go to Auffenberg Ford for my car servi John Barkofske in the service department took excellent care of me. I am truly grateful and will continue to go to Auffenberg Ford for my car service needs. More

We weee forgot about until the end of the day. Do not feel we got good service because of it. Do not feel we got good service because of it. More

Great job and always do, left my coffee mug and they called me to come back called me to come back More

Got in early, and still took almost an hour for the oil change and tire rotation, but they (Goofy Joe) made the experience all the better by making sure my kids were taken care of while we waited. change and tire rotation, but they (Goofy Joe) made the experience all the better by making sure my kids were taken care of while we waited. More

I Would never go back racist against women and blacks. Tell lies to women to avoid doing work on their cars. Women do not go without a man with you they will tell you anything. They have been giving me th Tell lies to women to avoid doing work on their cars. Women do not go without a man with you they will tell you anything. They have been giving me the run around about my car since February. It’s Still Not Fixed . My Car Is a Rolling Accident Waiting To Happen. Can’t Wait To Sue The Pants Off Ford!! . They tell you lies they don’t want to do the work. More

As always, I am provided stellar service every time I need service on my vehicle. need service on my vehicle. More

I have never had a problem with Auffenburg until recently. I recently picked up my truck for a warranty repair and the check engine light was on. The service tech saw it, cleared it out, and told me recently. I recently picked up my truck for a warranty repair and the check engine light was on. The service tech saw it, cleared it out, and told me that if it came back on to just give them a call and they will take care of it. It did come back on. I called and left several messages, and on a couple of days. I still have not heard anything ack from anyone and my warranty is almost up. More