Auffenberg Ford North, Inc. - Service Center

Broke door handle at their premise wanted to charge us $350 Took car to get airbag replaced. I took car there and was able to open my car door when i got there. When I picked up car I could not open car from Took car to get airbag replaced. I took car there and was able to open my car door when i got there. When I picked up car I could not open car from inside of car. I called them and they told me to bring it up to them. So I did. They told me they did not do it AFTER I brought it up to them. They wanted me to pay them $350 to fix it. They wear arrogant and rude. I wish i would have read the other reviews before I took it to them. I can not believe they are still in business. More

Flat out lied to me concerning Fords rental policy on recall I was sent a letter in June 2018 concerning a airbag recall on my 2006 Ford Fusion. So in September 2018 when I had not heard anything I went to Auffe I was sent a letter in June 2018 concerning a airbag recall on my 2006 Ford Fusion. So in September 2018 when I had not heard anything I went to Auffenberg Ford in O fallon Illinois to ask for an estimate of when parts might be available. I went to the parts department, ask the question, the man told me to wait a minute, he came back 60 seconds later and told me that they have not heard anything, they have no idea when parts will be available. I then went to the front desk of the service department and ask about a Rental car which my recall letter says I'm entitle to. They told me that Ford has already exhausted their rental cars they can give out, and its not possible to get a rental car. So I went home, called Fords service number at 1-800-392-3673. Within five minutes I was told that parts will be shipped to the dealership in October, and they gave me a case number for a rental vehicle. They said a rental vehicle is no problem. I would stay as far away from Auffenberg as possible. They keep a straight face while giving you no help at all, and then smile and tell you to have a nice day on your way out the door. More

STAY AWAY!!! So my daughter spilled milk in my car last Thursday. That morning I called numerous detail shops who weren't available at the time due to rain. I cal So my daughter spilled milk in my car last Thursday. That morning I called numerous detail shops who weren't available at the time due to rain. I called Auffenberg Ford and although they said they couldn't get me in the same day (Thursday) the advised they could detail my car the next morning at 8am.I checked in with Louis and I asked if I could be dropped off by 8:30 because I had a appointment I couldn't miss. At the last minute they found a lady to drop me off. She was extremely nice and pleasant to drive with. I was only at my appointment for a hour so I called back and advised I was ready. The same nice lady picked me and we returned to the dealership. At that point I was advised that my car was still being cleaned. They did know how much longer it would take. The literally "detailed" my car for 4 and a half hours. When finished I had to hurry and pick my daughter up from school. At glance I could tell they DIDNT DETAIL MY CAR! I called for a 5 days (Wednesday) until finally a manager named Kevin called me back. He stated they did ,my car as a favor being as though i didn't pay for it. I advised him I did pay 55.00 and he said how we don't even do detailing here. He said they only cleaned NEW cars that they sell. He told me he would check with the Service manager and then he would get back to me. Well about 3 hours later I get a call from a guy named Tim Clark he said said he was a manager and he got a call from Kevin and he was checking in with me to see the problem. I explained everything to him he to advised they DO NOT DO DETAILS! He said the best he could do is take my car but it will cost 200.00 for a full detail. I explained i didn't need a full i just need a detail in the interior of my car. He then said well I don't know the price for that let me check and ill get back to you on MONDAY! I said why monday its only Wednesday. He then said oh i thought it was Friday ill get back with you tomorrow mornin. I agreed and we hung up. about 10 minutes later I got a call from another manager Brian. He stated the same 200.00 deal I also explained to him I don't need all of that he said he understood.He too advised they don't do detailing they only do something called Auto Butler which is a top coat for the outside of the car. I told him I was so frustrated with this whole ordeal he said he understood where I was coming from. He told me to bring the car back (Thursday) and he will get the inside cleaned as it is supposed to. I went back they cleaned the car for about 45 minutes. I got a call from Brian saying the car was ready. When I got in my car it was still fingerprints everywhere and trash on the floor. I immediately turned around to go get Brian. When he came I asked what is their definition of a detail because maybe I'm asking for the wrong thing. He said well the complete inside cleaned. When i opened the door he stared at everything and shook his head. He apologized and said i will have a talk with him and this is the reason why they don't offer detail services. he told me to bring it back tomorrow (today) and he would get it professionally cleaned. i agreed and i said all i need is my seats and carpets cleaned he explained he understood and said ill even have then do the outside for the inconvenience. no big deal about the outside but i appreciated the gesture. So i bring the car back today, I have the same appointment as last week so i needed a ride by 8:40. Brian came and explained they had a few other rides he needed to arrange and he would get back to me. I understood. I had to leave to make my appointment because it didn't look as if they would be done on time. no big deal again. I call Brian and try to explain that ill be back in a hour when i got his voicemail. He then calls me back about 15 minutes later and says his manage said they are done with my car they aren't doing nothing else with it. I asked him xxx he means he said it want him it was a manager by the name of Tim Clarke at ext 1510. I called and left a message and he called me back. He said he was over this situation he said he told me he was handling it but here it is Friday he never called me back yesterday. He stated they the 200.00 cleaning was the only thing he could do.b He then said if they only did the inside it will be 115.00 I told him that unacceptable. I already paid 55.00. He said well he didn't know what to tell me. I asked for a manager (general) he said he was it and this is all that is going to happen. So then I asked so basically you're just taking my money and I have no service... he replied with basically and chuckled. If you need of any service I would stay away from them they have horrible service More

Good service I had to order a new set of keys for the car and they ordered them right away and came quickly. Very pleased and satisfied. I had to order a new set of keys for the car and they ordered them right away and came quickly. Very pleased and satisfied. More

They Lost Me As a Customer Here's the email I just sent them: I wanted to write a brief email to let you know why I won't be buying any more vehicles at Auffenberg and why I Here's the email I just sent them: I wanted to write a brief email to let you know why I won't be buying any more vehicles at Auffenberg and why I won't use your company's repair services. When I purchased a 2008 Ford Focus from your company, I was very satisfied. Your salesperson did an excellent job. However, every interaction since then has been frustrating. I've organized it into the points below. 1. Buying the car took about four hours of my time from the moment I decided to make the purchase. At one point, I'm pretty sure the underwriter forgot that I was waiting. He also kept pushing your oil change service, and I kept declining -- eventually he threw it in for free. Maybe he gets some sort of commission from that service? Anyways, I did insist on a warranty as a condition of sale; I'll take my share of the blame for not reading the fine print on the policy (more on that in a minute). 2. In August of last year, I noticed a creaking sound from the front of the car. I made an appointment at Auffenberg Ford O'Fallon -- it took them two weeks to get me in, which seemed excessive. The issue was front sway bar bushings, which was a covered service. The repair took more than two weeks, if memory serves -- it might have been "just" two weeks, but that's a ridiculous amount of time. When I got my car back, it wouldn't start initially, apparently from the battery draining. I should also note that I wasn't contacted with updates, which would have made the situation better. Eventually, you guys even rented me a car for two days, which was nice, but it doesn't explain why a relatively simple repair took that much time. The invoice also seemed high, but I paid it without reading through the itemization (it was probably on point, but if I can find it, I'll have to check through it after what happened today). 3. Recently, the noise came back. Today, I took the car to Auffenberg Ford Belleville and got some bad news -- the issue is front sway bar links, which aren't covered under my warranty. Again, it's on me for not reading the warranty thoroughly, but the $130 diagnostic fee seems excessive. They wanted somewhere around $350 for the work. That's a very high price for that repair (then again, you're a dealership, so whatever), and I asked for the car back. When I went to pick it up, there was a $10 "miscellaneous" charge on the invoice -- I asked about it and they quickly took it off. It seemed sketchy, to say the least. That was the final straw for me; I've lost all confidence in your company's services. Any one of these issues on its own would not be enough to drive me to write an email like this, but I've felt like a sucker after every interaction I've had with your service department. I've actually never written a letter like this, to be honest. In the future, I'd advise better communication with your customers. Good communication and a little quality control would have prevented every issue here and I'd still be a satisfied customer. I'll be posting about this experience online and looking for a new dealer for my next vehicle. Thank you for taking the time to read this. More

Poor workmanship on my transmission! They had put parts back in backwards. Had to have it done elseware because the warranty had expired. A rebuilt transmission should last longer than 7 months back in backwards. Had to have it done elseware because the warranty had expired. A rebuilt transmission should last longer than 7 months More

I would never dream of buying a car from this dealership based on the experience I had when I broke down while traveling through their area. Not only did they hit me with an exorbitant bill, less than 500 based on the experience I had when I broke down while traveling through their area. Not only did they hit me with an exorbitant bill, less than 500 miles later I found myself at another Ford dealership needing the same repair. The other dealership made the repairs at less than half the price, and in half the time. I asked Auffenberg Ford North to adjust what they had charged me, but they chose not to help. I believe they are rip off artists! More

1) I bought a t Jeep Rubicon and will always drive a Jeep Rubicon. 2) All my Jeeps will be bought at Auffenberg and from Shawn Stinnett. Enough said. Rubicon. 2) All my Jeeps will be bought at Auffenberg and from Shawn Stinnett. Enough said. More

Auffenberg will rip you off on service. Their service department told me I needed new ball joints and wanted to charge me $900. I took it to a dealer I trusted in St. Charles, MO and the technician expa department told me I needed new ball joints and wanted to charge me $900. I took it to a dealer I trusted in St. Charles, MO and the technician expanined that there was nothing wrong with the ball joints, in fact they were quite tight. The only thing I needed was a little grease on the joints and bushings to get rid of a creaky noise. That did the job. The dealer only charged me for a fron end alighment, which I thought was a good idea. The correct dignosis saved me $800. I will never take my car back to Auffenberg. Their customer service is sub-standard, they rarely have any parts in stock, and they close earlier than most Ford service departments. More