Auffenberg Ford North, Inc. - Service Center

Appreciate the timely appointment for work required. The service was great quality performed and at the quoted price. The service was great quality performed and at the quoted price. More

I was having engine problems and Auffenberg Ford OFallon helped me out immensely. The process was seamless. Thank you. helped me out immensely. The process was seamless. Thank you. More

Choose another location if you want your vehicle fixed. They can't think beyond what their computer tells them! The prices are extremely high and they just seem to be in it for the money. Won't ever go They can't think beyond what their computer tells them! The prices are extremely high and they just seem to be in it for the money. Won't ever go there again! More

Came in for an oil change was told it's an hour and a half... I did come in early but I think that is too much. I was a repeat customer but I'll find another dealer that wants my business half... I did come in early but I think that is too much. I was a repeat customer but I'll find another dealer that wants my business More

I worked with Randy to purchase my first car, and he was great! He did everything in his power to help me out and always made sure I felt comfortable with what was going on. Would highly recommend! great! He did everything in his power to help me out and always made sure I felt comfortable with what was going on. Would highly recommend! More

Ron and Dustin took care of me after being misinformed at Auffenberg Nissan service center. They got my car taken care of in a reasonable amount of time and clarified the the misinformation I was given. Auffenberg Nissan service center. They got my car taken care of in a reasonable amount of time and clarified the the misinformation I was given. More

If looking for car i do not recommend this place, they do not keep there word on deals they made at time of sale, My engine light came on four months after owning along with ton of other lights. Took it over not keep there word on deals they made at time of sale, My engine light came on four months after owning along with ton of other lights. Took it over to them to be repaired, they did not honor the deal and next day i got it back engine light was back on with a diffrent code messaged the service guy and he told me my car was ready to be picked up and i had $90 something charge... i hadnt taken my car in yet, since taking my car there for repairs, my heat does not work now worked before taking it. When i call they bounce me around to diffrent people whom in end I just have to leave message and get no where Im taking my car else where for future repairs and will not buy from them again. More

Went for a oil change & they lost the bolts for the skid plate. & they replaced them with zip ties... seriously zip ties. When I called in they told me to stop by maybe they could replace them. They had plate. & they replaced them with zip ties... seriously zip ties. When I called in they told me to stop by maybe they could replace them. They had no idea if they had the correct parts & weren't willing to look it up. More

Service is terrible! Bought my Ford F150 2 years ago brand new from this dealership with a "okay" experience. Last week, I needed to have a front end noise diagnosed so I Bought my Ford F150 2 years ago brand new from this dealership with a "okay" experience. Last week, I needed to have a front end noise diagnosed so I decided to make an appointment to have my truck looked at to figure out what the cause was. I live in Farmington Mo and made my decision to buy my vehicle at a dealer located 70 miles away due to price and negotiating a extended warranty into the deal. When I arrived at the service center, the gentleman at the service desk started explaining the cost that will be incurred by me for diagnosis and repair. I stated to him that I had a 5 year 100,000 mile bumper to bumper warranty. He immediately became defensive and said "Our computer system does not show you have an extended warranty" I advised him that I was positive that I did but unfortunately, forgot to bring my paperwork with me. He stated that I would have to wait 30 minutes for someone in finance to come in and look for the warranty papers. Low and behold after about 45 minutes, finance was able to provide proof of extended warranty. During my 45 minutes of waiting for finance, I wanted to get a courtesy vehicle so I wouldn't have to sit with my wife and 2 month old grandson for extended time. When I made the service appointment, I inquired about getting a courtesy car, the lady told me it would be no problem. The gentleman in service seemed very annoyed that I was persistent about getting a car and told me " I don't know who you talked too but, we don't have a courtesy car to loan you....we don't do that here! " i said, okay, somebody lied to me please check on rental. A young lady called enterprise and advised me they had no cars available due to the upcoming holiday weekend. During my conversation with the service person, some other employee was walking by and overheard my conversation and said, three loaner cars will be available in about 20 minutes. By this time I was livid because the service guy outright lied to me. I never received an apology other then him trying to back pedal by blaming someone else. My appointment was at 8:00 am, truck did not get pulled back into service until 3:30. Next, chapter, I'm sitting in the service waiting room as I write this review because my appointment today was at 9:20 to replace parts causing the noise. My truck is still sitting in the parking lot at 12:30. I'm not even going to fight for a loaner. My wife is currently in the market for a new vehicle....It WILL NOT be purchased at Auffenberg Ford!! Update. Truck was still not taken back for service at 3:30, I left without repair being done. Will never go back! More

Service stinks I made an appointment weeks ago for a safety recall . I made other appointments around this, arranged for a ride, and did all of this before school I made an appointment weeks ago for a safety recall . I made other appointments around this, arranged for a ride, and did all of this before school starts next week. (I'm a teacher.) I drove 30 minutes to get here only to be told they were too backed up and people had called off today. I asked why they didn't call me before I came over. They said they just had people call off. Said they had 20 recalls backed up. Overbooking? Then, decided they could chNge my oil, but tried to sell me 1000 dollars of other fixes. More