Back

Auffenberg Ford North, Inc. - Service Center

O'Fallon, IL

4.4
269 Reviews

269 Reviews of Auffenberg Ford North, Inc. - Service Center

Sort by
June 25, 2023

Service is okay. My bigger problem is with the dealership and how they shuffle you around for warranty work. More

by GARY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2023

Adam is the best. Prompt courteous and very helpful. Didn’t hesitate to get us in and taken care of in a timely manner More

by AliciaAnderson
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2023

Came in for a new front bumper on my new car then was told that there was a hole in my radiator+leaking coolant and would have to pay 1k+ because of it later. Apparently this imaginary hole and coolant l More

by dmdiaz.128
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Dustin Baron
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2023

If you try calling service for some questions and leave a message on their voice mail, no one will call you back. You are basically forced to book an online appt or phone in an appt just to be able to talk t More

by pondbug
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Adam kirkover
June 20, 2023

Perfect visit for oil change and new tires. Effortless price match for tires. In and out in less than 2 hours. More

by MICHAEL.WEISENBACH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark
June 20, 2023

Always have great service and the service department is always on-time. I like the reminders that are sent for scheduled maintenance. More

by SHARI_TURNBULL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2023

Fast service, friendly staff, and overall excellent experience. The best part is the available offices for customer use as well as free water and coffee! More

by KNAUB8284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Timmermann
June 18, 2023

My service experience was great and meet all my expectations. My service advisor did a fantastic job. More

by JHURT22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Timmerman
June 17, 2023

Surprised them with a last minute visit and they took me right in- fixed all of my reported issues and completed a thorough check out- explained everything. Very friendly and professional- kept me up to da More

by ILIKETURTLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Kirkover, Devan Walls, Joe (Shuttle driver)
June 16, 2023

Great service, perfect to deal with. Wouldn’t take my vehicle anywhere else in the world More

by MARKTIMMERMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Timmermann
...
24
...