Auffenberg Ford North, Inc. - Service Center

Courteous team in the service department, easy to work with and friendly. Only thing they did not do was call me when my Bronco was ready. with and friendly. Only thing they did not do was call me when my Bronco was ready. More

Very friendly, courtesy and verified what was to be done. Showed us were the waiting area was. Showed us were the waiting area was. More

Top notch customer service, very knowledgeable staff. Keeps you informed. Facility and waiting area are also excellent. Keeps you informed. Facility and waiting area are also excellent. More

They heard my concerns and took care of them both times. There was another problem that occurred 2 days later and they handle it very professionally. There was another problem that occurred 2 days later and they handle it very professionally. More

Ordered part quickly and had it on in 2 days Took minimum time to install. minimum time to install. More

My fourth vehicle from this dealership and they've all been cared for very well by Auffenberg Ford O'Fallon as well - precisely the reason that my 5th vehicle will be from you as well! Thank you, Mark Ti been cared for very well by Auffenberg Ford O'Fallon as well - precisely the reason that my 5th vehicle will be from you as well! Thank you, Mark Timmerman in Service and Andrew in sales! More

As always ,,, this dealership is totally wonderful: very professional, very prompt and detailed about their work, very delightful and understanding of my needs and expectations and exceeding the basic and a professional, very prompt and detailed about their work, very delightful and understanding of my needs and expectations and exceeding the basic and addressing the whole job at hand. When I asked for the lug nuts on one wheel to be replaced, they replaced them on all wheels out of precaution and concern. I needed one issue dealt with but they reviewed all possible issues. Yes, five stars and more!! More

Service was good, but took some time to get a quote for extra service. I was waiting a long time to know what was wrong with my vehicle. I also don't like the quote that was given it is extremely expensive extra service. I was waiting a long time to know what was wrong with my vehicle. I also don't like the quote that was given it is extremely expensive. More

Always friendly and great to deal with. I recommend the Auffenberg family for all of your automotive needs. I recommend the Auffenberg family for all of your automotive needs. More

My service advisor Adam Kirkover was very helpful and answered all my questions including things that needed attention the next time I come in. answered all my questions including things that needed attention the next time I come in. More