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Auffenberg Ford North, Inc. - Service Center

O'Fallon, IL

4.4
269 Reviews

269 Reviews of Auffenberg Ford North, Inc. - Service Center

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December 06, 2023

Love the valet service! Very convenient Very friendly couriers! Will definitely use again in the future. More

by CGASS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wier
December 06, 2023

Very pleased with the service performed. Hunter was very communicative throughout the process. Also want to call out Mark. He checked me out. When I went the pay the bill, the alignment char More

by TSREICHELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Hunter
December 06, 2023

I am very happy with my purchase, and the service after the sale. I wouldn't hesitate to recommend this dealer More

by ERICRMOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Thompson
December 05, 2023

Very pleased with the service form the service advisor. My vehicle was taken in right away. More

by WILLHENDERSON360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2023

Very good service! Staff is so nice! Always a pleasure taking the car for service! More

by TEETEESISSY2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

Did what they aid in a timely manner and suggested some work that needed to be done. More

by TLEOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2023

I took my 2 year old Ford to this dealer since the system has recently been sending me texts messages that state my system is shutting down to conserve the battery. I was informed that my battery was fine a More

by ELLEN3355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Barkofse
December 01, 2023

Update by text a plus Above when part was out of stock and coordinates multiple issues so only 1 trip More

by LDSGYPSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2023

Recall to replace a faulty airbag - it took them 2 days to finish, and they only work during weekdays. It’s my only vehicle, so had to beg for rides from coworkers. That said, I had asked them to check More

by CDHENNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin Baron
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2023

They tried to keep are car overnight. No way.plus they are so slow. It took 5 hrs to change a hose. More

by WILKINSONRITA703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
3.0
This rating includes all reviews, with more weight given to recent reviews.
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