Auffenberg Ford North, Inc. - Service Center

Everyone was very professional and polite. Did not have a long wait which was very nice. Did not have a long wait which was very nice. More

Within 1 week of purchasing a truck, a mechanical issue with steering developed. The service department told me “it was because of the over sized tires that are on the vehicle” that was causing the issue. with steering developed. The service department told me “it was because of the over sized tires that are on the vehicle” that was causing the issue. The vehicle has stock tires on it that came from the factory. The vehicle had to go to the neighboring dealership to fix the issue. I will not recommend or do business with Auffenberg again!! It also took over 2 weeks to get my vehicle fixed and Auffenberg never offered me a loaner vehicle. Horrible experience!!!! More

Each time my wife goes to an Auffenberg location she has issues. Mishandled account or no information on status. issues. Mishandled account or no information on status. More

Easy check in, received video of the repair, thorough explanation, responsive attendant, knew my vehicle explanation, responsive attendant, knew my vehicle More

Dave as always is wonderful and always helpful. The service department is very courteous and informative. Thank you. The service department is very courteous and informative. Thank you. More

Excellent service from beginning to end. Making an appointment was simple. When I dropped off my truck for service, the service manager explained the process and what to expect. He, Mark, Making an appointment was simple. When I dropped off my truck for service, the service manager explained the process and what to expect. He, Mark, was courteous and friendly. I love the video they sent to me to announce that my vehicle was ready. The short video explained what they did and briefly summarized my truck’s condition. These folks provide service at the premium level. Thanks to the entire team at Auffenberg. More

I am so pleased with the service I recently received at your dealership. John and Mark were awesome! Great attention to my situation and they really helped me out to resolve a serious situation. Thank you your dealership. John and Mark were awesome! Great attention to my situation and they really helped me out to resolve a serious situation. Thank you and I am so happy I have you guys to rely upon. Alan Z More

My appointment started on time, no additional waiting! Dave Alvarez and Joe Weier greeted me. They answered all my maintenance questions about my car. They were very polite, professional, and friendly. Dave Alvarez and Joe Weier greeted me. They answered all my maintenance questions about my car. They were very polite, professional, and friendly. They made me feel like a valued customer! The waiting area was very comfortable and accommodating. My maintenance work was done on time and I am 100% happy with the service! More

Although it took longer than estimated, I was very happy with the service. Thanks to Dave and the rest of the crew. The video review was a nice touch with the service. Thanks to Dave and the rest of the crew. The video review was a nice touch More

Every time I have had service done at this dealership, I have been treated well by the folks there. My questions were always answered to my satisfaction. Their waiting room is clean and comfortable and they have been treated well by the folks there. My questions were always answered to my satisfaction. Their waiting room is clean and comfortable and they make good coffee. I do wish the techs wouldn't adjust the climate controls. More