Auffenberg Ford North, Inc. - Service Center

Please with getting oil changed and tires rotated. Talked about getting recalls fixed .Make appointment to get warranty work done with spot in paint. Talked about getting recalls fixed .Make appointment to get warranty work done with spot in paint. More

My service advisor Mark Timmerman was awesome. They always provide great service. He gave me some advice on a factory issue with my truck and a better way to resolve the problem. They always provide great service. He gave me some advice on a factory issue with my truck and a better way to resolve the problem. More

I do not have enough experience with this dealership to give a full rating. I will say that the the delivery and paperwork for my vehicle went poorly and the first oil change wasn't the smooth experience I give a full rating. I will say that the the delivery and paperwork for my vehicle went poorly and the first oil change wasn't the smooth experience I'd hoped for. More

Outstanding as usual . Great service from you and the team. It was great pleasure working with you. Great service from you and the team. It was great pleasure working with you. More

Great service, great people. No issues with anyone or anything. Always friendly and get you in and out. No issues with anyone or anything. Always friendly and get you in and out. More

The service department was very courteous and professional. The work they did on my vehicle was neat. professional. The work they did on my vehicle was neat. More

I enjoy coming in to get my truck serviced as everyone in the service department is very personable and professional. David Alvarez answered all of my questions and offered his advise explaining the work tha the service department is very personable and professional. David Alvarez answered all of my questions and offered his advise explaining the work that was needed. It is refreshing to go to a dealership knowing that your needs will be dealt with in a professional manner. More

Had two leaks one from A/C drain tube and one from Moon Roof drain tubes. Caused water to drain into cabin front passenger floor area. Dealership contracts out from St. Louis area to come over to deal with Roof drain tubes. Caused water to drain into cabin front passenger floor area. Dealership contracts out from St. Louis area to come over to deal with leak issues. Agent was johnnie on the spot to explain this and get person over to do the work on same day. Won't be able to evaluate the workman ship until I drive vehicle for a while and/or it rains But seems the leak was cleaned up well enough to include mold on carpet pad. Was surprised/disappointed my Ford extended warranty did not cover at least the repair of the drain tubes. This is a failure of a part that I had no control over. But overall work and handling of the problem was great. Rated a four star only because of the waranty issue. Otherwise would have been a five. I will continue to have my vehicle serviced here. More

Location access to highway clean facility great communication with work being done pricing fair compared to other shops communication with work being done pricing fair compared to other shops More

Poor communication with the service department. My service advisor was rude and didn’t really seem to care My service advisor was rude and didn’t really seem to care More