Auffenberg Ford North, Inc. - Service Center

My service advisor Mark Timmerman was awesome. They always provide great service. He gave me some advice on a factory issue with my truck and a better way to resolve the problem. They always provide great service. He gave me some advice on a factory issue with my truck and a better way to resolve the problem. More

I do not have enough experience with this dealership to give a full rating. I will say that the the delivery and paperwork for my vehicle went poorly and the first oil change wasn't the smooth experience I give a full rating. I will say that the the delivery and paperwork for my vehicle went poorly and the first oil change wasn't the smooth experience I'd hoped for. More

Fast and friendly service. Had an appointment for a recall on my vehicle and waited on site Had an appointment for a recall on my vehicle and waited on site More

Customer service sells. People can have their vehicles serviced at many different shops around the area but people appreciate the customer service. Though Affenberg Ford Nor People can have their vehicles serviced at many different shops around the area but people appreciate the customer service. Though Affenberg Ford North has gotten much better in the customer service area, they are still really lacking. Though I am sure my vehicle was serviced properly (because I have no evidence telling me that it wasn't), the frustration that one must go through with the "Service Managers" is almost too much. There was no service report provided to me (digitally or on paper). I had to ask for it and the service manager couldn't figure out how to send it to me digitally nor could he figure out how to properly print it. The service manager asked if I knew where my vehicle was (for the pick up), I told him no and he said it was somewhere out there (pointing to the back lot). When I found my vehicle, the technician had left the seat plastic and paper foot guard in my vehicle. As I do appreciate that they use it, I don't appreciate that they leave it in my vehicle. When I returned it to the service manager and told him what I found in my vehicle, he said, "I am sure they didn't do it." I stared at him with the "trash" in my hand as I handed it to him. He then said "I am sure they didn't do it on purpose." As a customer service person, he should have at least apologized for the trash in my vehicle. But instead he decided not to. From the time I dropped my vehicle off to the time I picked it up, the service manager was not a friendly person. I suggest the company further "refresh" to the service managers job clarification and knowledge of the customer's vehicle and/or situation in the future to provide that very important customer service aspect that evidently is missing, especially at the particular Auffenberg Ford dealership. More

Great service, great people. No issues with anyone or anything. Always friendly and get you in and out. No issues with anyone or anything. Always friendly and get you in and out. More

Outstanding as usual . Great service from you and the team. It was great pleasure working with you. Great service from you and the team. It was great pleasure working with you. More

The service department was very courteous and professional. The work they did on my vehicle was neat. professional. The work they did on my vehicle was neat. More

I enjoy coming in to get my truck serviced as everyone in the service department is very personable and professional. David Alvarez answered all of my questions and offered his advise explaining the work tha the service department is very personable and professional. David Alvarez answered all of my questions and offered his advise explaining the work that was needed. It is refreshing to go to a dealership knowing that your needs will be dealt with in a professional manner. More

Had two leaks one from A/C drain tube and one from Moon Roof drain tubes. Caused water to drain into cabin front passenger floor area. Dealership contracts out from St. Louis area to come over to deal with Roof drain tubes. Caused water to drain into cabin front passenger floor area. Dealership contracts out from St. Louis area to come over to deal with leak issues. Agent was johnnie on the spot to explain this and get person over to do the work on same day. Won't be able to evaluate the workman ship until I drive vehicle for a while and/or it rains But seems the leak was cleaned up well enough to include mold on carpet pad. Was surprised/disappointed my Ford extended warranty did not cover at least the repair of the drain tubes. This is a failure of a part that I had no control over. But overall work and handling of the problem was great. Rated a four star only because of the waranty issue. Otherwise would have been a five. I will continue to have my vehicle serviced here. More

Location access to highway clean facility great communication with work being done pricing fair compared to other shops communication with work being done pricing fair compared to other shops More